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Go to ~~Settings -> General~~ Settings -> Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking edit template, making changes and saving system settings.

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Go to Settings -> Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking edit template, making changes and saving system settings.

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[[File:Email and sms settings path new navigation.png|1200px|border| center]]

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~~<nomobile>~~[[File:Email and sms ~~settinngs~~ path v3.png | ~~center]]</nomobile>~~

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~~<mobileonly>[[File:M email and sms settings path.png~~ | center]]~~</mobileonly>~~

<nomobile>[[File:Notifications on-off.png | center]]</nomobile>

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[[File:Flexible notifications manage path new cf.png|border|center]]

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In case you need to enable/disable some of these notification types please navigate to Settings~~ -> General settings~~ -> Email and SMS settings -> and use the table at the top of the page.

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In case you need to enable/disable some of these notification types please navigate to Settings -> Email and SMS settings -> and use the table at the top of the page.

'''Please note!''' These are general booking notifications settings so if you turn some of them off it will also influence similar types related to other features(i.e. if you disable booking confirmations to providers there then common confirmations, as well as group, recurring batches confirmation notifications will become off)

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==[[Contact_Widget_custom_feature|Contact widget]]==

As this custom feature allows to add a contact form to your booking website or create the contact button widget, there is also the email/SMS notification to company that is sent when somebody leaves a message on the booking site or widget so that you will be able to respond right away.

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There is no template to edit but you can disable such notifications in Settings~~ -> General settings~~ -> Email and SMS settings -> Contact widget notifications.

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There is no template to edit but you can disable such notifications in Settings -> Email and SMS settings -> Contact widget notifications.

[[File:Contact widget notifications.png|1200px|border|center]]

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=What are variables=

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Variables are elements that can be inserted in email and sms templates (~~Settings -> General~~ Settings -> Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."

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Variables are elements that can be inserted in email and sms templates (Settings -> Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."

You can always find the variables that can be used with the certain notification type near the template either on the right side of the page or in the popup that can be access by click on "Variables" button.

[[File:Variables example.png|1200px|border|center]]

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=iCals and how to use them=

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In ~~Settings -> General~~ Settings -> Email and SMS settings you can check the box Attach iCal to e-mails and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)

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In Settings -> Email and SMS settings you can check the box Attach iCal to e-mails and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)

<nomobile>[[File: Enable icals.png | center]]</nomobile>

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;Possible reasons

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:1. Corresponding boxes in ~~Settings -> General~~ Settings -> Email and SMS settings are not checked.

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:1. Corresponding boxes in Settings -> Email and SMS settings are not checked.

:2. Client/provider entered wrong email or phone.

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[[File:Group booking notifications.png|1200px|border| center]]

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:2. Check if you have Time Zone settings on in Settings -> ~~General settings -> Configuration~~, in this case client may have selected wrong time zone and received notification in wrong time zone too.

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:2. Check if you have Time Zone settings on in Settings -> Main configuration, in this case client may have selected wrong time zone and received notification in wrong time zone too.

<nomobile>[[File: Timezone settings.png | center ]]</nomobile>

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Adjusting notifications (view source)

Revision as of 13:07, 9 August 2021

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