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| =How to enable/disable notifications and adjust your templates= | | =How to enable/disable notifications and adjust your templates= |
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− | Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes. You can also decide which messages your clients receive, and also change the texts to better suit your needs! | + | Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings. |
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− | [[File:Email and sms settings 1.png | center]] | + | [[File:Notifications settings path.png | center]] |
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− | [[File:Email and sms enable disable.png | center]]
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| + | [[File:Notifications on-off.png | center]] |
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| =How to disable Feedbacks= | | =How to disable Feedbacks= |
− | Settings // General Settings // Configuration // Number of days until feedback request is sent to client should be set to Disable.<br/> | + | You can view all your reviews in the Review tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/> |
− | [[File:HideReviews750.png | center]] | + | [[File: Disable feedback requests.png | center]] |
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| =What are variables= | | =What are variables= |
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− | Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, he/she will receive the following text "You have booked a service with Mary", if he/she chose John, he/she will receive the text "You have booked a service with John." | + | Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John." |
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| =iCals and how to use them= | | =iCals and how to use them= |
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− | In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of isc format. After clicking on that file, it will open in one of your calendars (Outlook, iCalendar,etc) | + | In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc) |
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− | [[File:Attach ical to emails.png | center]]
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| + | [[File: Enable icals.png | center]] |
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| + | :'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address settings. |
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| =Clients/Providers do not receive notifications= | | =Clients/Providers do not receive notifications= |
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| :1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked. | | :1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked. |
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− | :2. Client's email has a misspelling. | + | :2. Client/provider entered wrong email or phone. |
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| :3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]]. | | :3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]]. |
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− | :4. If sms are not coming, check your sms balance. | + | :4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly. |
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| + | :5. If sms are not coming, check your sms balance. |
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| =Clients/Providers receive wrong notifications= | | =Clients/Providers receive wrong notifications= |
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− | :1. Please check if you have [[Plugins#Multiple_bookings| '''Multiple Bookings''']] or [[Plugins#Group_bookings| '''Group Bookings''']] plugin enabled. These plugins have their own templates. | + | :1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates. |
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− | :'''Multiple bookings template''' (Plugins//settings of Multiple bookings plugin) | + | :'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature) |
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− | [[File:Multiple bookings template.png | center]] | + | [[File:Multiple bookings settings.png | center]] |
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| + | :'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature) |
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− | :'''Group bookings template''' (Plugins//settings of Group bookings plugin)
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− | [[File:Group bookings template.png | center]]
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| + | [[File: Group bookings settings.png | center]] |
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| :2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too. | | :2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too. |
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− | [[File:Timezone750.png | center ]] | + | [[File: Timezone settings.png | center ]] |
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| =Email whitelisting instructions= | | =Email whitelisting instructions= |
| So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me. | | So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me. |
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− | =Using Gmail or Gsuite= | + | ==Using Gmail or Gsuite== |
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| [[File:Gmail do this with future emails from SimplyBook.me.png| center]] | | [[File:Gmail do this with future emails from SimplyBook.me.png| center]] |
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− | =Using Yahoo! mail= | + | ==Using Yahoo! mail== |
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| :1. When you open an email message, hover your mouse on the Sender's name. | | :1. When you open an email message, hover your mouse on the Sender's name. |
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| [[File:Add contact yahoo form.PNG| center]] | | [[File:Add contact yahoo form.PNG| center]] |
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− | =Using Mac Mail= | + | ==Using Mac Mail== |
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| :4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule. | | :4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule. |
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− | =Using Outlook= | + | ==Using Outlook== |
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