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<br><br>
 
=How to enable/disable notifications and adjust your templates=
 
=How to enable/disable notifications and adjust your templates=
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Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes. You can also decide which messages your clients receive, and also change the texts to better suit your needs!
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Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
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[[File:Email and sms settings 1.png | center]]
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[[File:Notifications settings path.png | center]]
 
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[[File:Email and sms enable disable.png | center]]
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[[File:Notifications on-off.png | center]]
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<br><br>
 
=How to disable Feedbacks=
 
=How to disable Feedbacks=
Settings // General Settings // Configuration // Number of days until feedback request is sent to client should be set to Disable.<br/>
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You can view all your reviews in the Review tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/>
[[File:HideReviews750.png | center]]
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[[File: Disable feedback requests.png | center]]
 
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<br><br>
 
=What are variables=
 
=What are variables=
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Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, he/she will receive the following text "You have booked a service with Mary", if he/she chose John, he/she will receive the text "You have booked a service with John."
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Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
 
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<br><br>
 
=iCals and how to use them=
 
=iCals and how to use them=
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In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of isc format. After clicking on that file, it will open in one of your calendars (Outlook, iCalendar,etc)
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In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)
 
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[[File:Attach ical to emails.png | center]]
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[[File: Enable icals.png | center]]
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:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address settings.
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=Clients/Providers do not receive notifications=
 
=Clients/Providers do not receive notifications=
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:1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked.  
 
:1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked.  
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:2. Client's email has a misspelling.  
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:2. Client/provider entered wrong email or phone.  
    
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
 
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
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:4. If sms are not coming, check your sms balance.
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:4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly.
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:5. If sms are not coming, check your sms balance.
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<br><br>
    
=Clients/Providers receive wrong notifications=
 
=Clients/Providers receive wrong notifications=
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:1. Please check if you have [[Plugins#Multiple_bookings| '''Multiple Bookings''']] or [[Plugins#Group_bookings| '''Group Bookings''']] plugin enabled. These plugins have their own templates.
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:1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
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:'''Multiple bookings template''' (Plugins//settings of Multiple bookings plugin)
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:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature)
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[[File:Multiple bookings template.png | center]]
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[[File:Multiple bookings settings.png | center]]
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:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature)
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:'''Group bookings template''' (Plugins//settings of Group bookings plugin)
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[[File:Group bookings template.png | center]]
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[[File: Group bookings settings.png | center]]
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<br><br>
 
:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  
 
:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  
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[[File:Timezone750.png | center ]]
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[[File: Timezone settings.png | center ]]
 
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<br><br>
 
=Email whitelisting instructions=
 
=Email whitelisting instructions=
 
So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me.
 
So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me.
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=Using Gmail or Gsuite=
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==Using Gmail or Gsuite==
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[[File:Gmail do this with future emails from SimplyBook.me.png| center]]
 
[[File:Gmail do this with future emails from SimplyBook.me.png| center]]
 
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<br><br>
=Using Yahoo! mail=
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==Using Yahoo! mail==
    
:1. When you open an email message, hover your mouse on the Sender's name.
 
:1. When you open an email message, hover your mouse on the Sender's name.
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[[File:Add contact yahoo form.PNG| center]]
 
[[File:Add contact yahoo form.PNG| center]]
 
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<br><br>
=Using Mac Mail=
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==Using Mac Mail==
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:4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule.
 
:4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule.
 
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<br><br>
=Using Outlook=
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==Using Outlook==