Changes

Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.

Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.

[[File:Notifications settings.png | center]]

[[File:Notifications settings path.png | center]]

[[File:Email and sms enable disable.png | center]]

[[File:Notifications on-off.png | center]]

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=How to disable Feedbacks=

=How to disable Feedbacks=

You can view all your reviews in the Review tab in left-side menu and delete reviews. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings // Configuration // set "Number of days until feedback request is sent to client" to Disable.<br/>

You can view all your reviews in the Review tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/>

[[File:Disable feedback.png | center]]

[[File: Disable feedback requests.png | center]]

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=What are variables=

=What are variables=

Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."

Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."

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=iCals and how to use them=

=iCals and how to use them=

In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Outlook, iCalendar,etc)

In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)

[[File:Attach ical to emails.png | center]]

[[File: Enable icals.png | center]]

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=Clients/Providers do not receive notifications=

=Clients/Providers do not receive notifications=

:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].

:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].

:4. If sms are not coming, check your sms balance.

:4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly.

 

:5. If sms are not coming, check your sms balance.

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=Clients/Providers receive wrong notifications=

=Clients/Providers receive wrong notifications=

:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature)

:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature)

[[File:Multiple bookings template.png | center]]

[[File:Multiple bookings settings.png | center]]

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:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature)

:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature)

[[File:Group bookings template.png | center]]

[[File: Group bookings settings.png | center]]

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:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  

:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  

[[File:Timezone setting.png | center ]]

[[File: Timezone settings.png | center ]]

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=Email whitelisting instructions=

=Email whitelisting instructions=