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:'''Video tutorial available ''[https://www.youtube.com/watch?v=s5PxQAtHZmU here]'''''
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=How to enable/disable notifications and adjust your templates=
 
=How to enable/disable notifications and adjust your templates=
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Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
 
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
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[[File:Notifications settings.png | center]]
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<nomobile>[[File:Email and sms settinngs path v3.png | center]]</nomobile>
 
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<mobileonly>[[File:M email and sms settings path.png | center]]</mobileonly>
 
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[[File:Email and sms enable disable.png | center]]
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<nomobile>[[File:Notifications on-off.png | center]]</nomobile>
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<mobileonly>[[File:M notifications on and off.png | center]]</mobileonly>
 
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=How to disable Feedbacks=
 
=How to disable Feedbacks=
You can view all your reviews in the Review tab in left-side menu and delete reviews. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings // Configuration // set "Number of days until feedback request is sent to client" to Disable.<br/>
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You can view all your reviews in the Reports//Reviews tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/>
[[File:Disable feedback.png | center]]
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<nomobile>[[File:Disable feedback v3.png | center]]</nomobile>
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<mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly>
 
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=What are variables=
 
=What are variables=
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Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
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Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
 
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=iCals and how to use them=
 
=iCals and how to use them=
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In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Outlook, iCalendar,etc)
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In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)
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[[File:Attach ical to emails.png | center]]
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<nomobile>[[File: Enable icals.png | center]]</nomobile>
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<mobileonly>[[File:M attach icals to emails.png | center]]</mobileonly>
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:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings.
 
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=Clients/Providers do not receive notifications=
 
=Clients/Providers do not receive notifications=
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:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
 
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
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:4. If sms are not coming, check your sms balance.
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:4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly.
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:5. If sms are not coming, check your sms balance in Plans&Prices//Subscriptions at the bottom of the page.
 
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=Clients/Providers receive wrong notifications=
 
=Clients/Providers receive wrong notifications=
    
:1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
 
:1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
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:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature)
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:'''Multiple bookings template''' (Custom Features//Multiple bookings//Settings)
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[[File:Multiple bookings template.png | center]]
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<nomobile>[[File:Multiple bookings settings.png | center]]</nomobile>
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<mobileonly>[[File:M multiple bookings templates.png | center]]</mobileonly>
 
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:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature)
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:'''Group bookings template''' (Custom Features//Group bookings//Settings)
 
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[[File:Group bookings template.png | center]]
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<nomobile>[[File: Group bookings settings.png | center]]</nomobile>
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<mobileonly>[[File:M group bookinngs templates.png | center]]</mobileonly>
 
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:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  
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:2. Check if you have Time Zone settings on in Settings//General settings//Configuration, in this case client may have selected wrong time zone and received notification in wrong time zone too.  
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[[File:Timezone setting.png | center ]]
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<nomobile>[[File: Timezone settings.png | center ]]</nomobile>
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<mobileonly>[[File:M client timezone settings.png | center]]</mobileonly>
 
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=Email whitelisting instructions=
 
=Email whitelisting instructions=