| Line 50: |
Line 50: |
| | <br><br> | | <br><br> |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | =FAQ=
| |
| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px; min-height:54px;">
| |
| − | <span class="qa" style="min-height:54px; display:block; align-items: center; padding: 6px 0 6px 20px;">
| |
| − | Q1: Why am I unable to select the number of participants on the booking website after activating the feature?</span>
| |
| − | <div class="mw-collapsible-content">
| |
| − | </div>
| |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | A1: Please ensure that you have not restricted bookings for your service/s and/or provider/s to 1. Check the booking limit per timeslot for the service in '''Manage''' -> '''Services''' -> '''More Options'''. Verify the limit of bookings per service provider in '''Manage''' -> '''Service Providers''' -> '''How many clients can be served at the same time'''. If the Limit Bookings Custom feature is enabled, ensure you haven't set the limit to 1 for all services simultaneously in the feature's settings.
| |
| − | </div>
| |
| − | </div>
| |
| − | </div>
| |
| | | | |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px; min-height:54px;">
| |
| − | <span class="qa" style="min-height:54px; display:block; align-items: center; padding: 6px 0 6px 20px;">
| |
| − | Q2: My availability stopped showing on the booking website after activating the Group Bookings feature.</span>
| |
| − | <div class="mw-collapsible-content">
| |
| − | </div>
| |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | A2: Check the '''Min allowed bookings at a time''' set in '''Group Bookings''' custom feature -> '''Main Configuration'''. For example, if you set '''Min allowed bookings at a time''' to 2, and the service has a limit of bookings set to 1 with the '''Limit Bookings''' feature or the associated '''Service Provider''' has a limit set to 1 in '''Manage''' -> '''Service Providers''' -> '''How many clients can be served at the same time''', adjustments are needed to make the system work.
| |
| − | </div>
| |
| − | </div>
| |
| − | </div>
| |
| | | | |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px; min-height:54px;">
| |
| − | <span class="qa" style="min-height:54px; display:block; align-items: center; padding: 6px 0 6px 20px;">
| |
| − | Q3: How can I set a fixed price for the service regardless of the number of participants in a group booking?</span>
| |
| − | <div class="mw-collapsible-content">
| |
| − | </div>
| |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | A3: Unfortunately, it's not possible. The service price is set per 1 booking (1 participant = 1 booking). The system adjusts the price dynamically based on the selected quantity of the participants.For example, If the service price is set to $10 and the client selects 3 participants in group booking, the price will automatically adjust to $30. To gather information about the number of participants without charging more, consider using the [[Special:MyLanguage/Intake Forms custom feature|Intake Forms]] custom feature. If needed, you can quickly block time from your calendar after such booking using [[Special:MyLanguage/Calendar Notes|Calendar Note]].
| |
| − | </div>
| |
| − | </div>
| |
| − | </div>
| |
| | | | |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px; min-height:54px;">
| |
| − | <span class="qa" style="min-height:54px; display:block; align-items: center; padding: 6px 0 6px 20px;">
| |
| − | Q4: Can I customize the notifications for group bookings?</span>
| |
| − | <div class="mw-collapsible-content">
| |
| − | </div>
| |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | A4: Yes, you can adjust the templates in the '''Custom Features''' -> '''Group Bookings''' custom feature. There you can modify Group booking confirmation template for client, Group booking confirmation template for service provider, Group booking reminder template for client, Group booking reminder template for service provider. You can aso create Custom Email with the help of [[Special:MyLanguage/Custom Email custom feature|Custom Email]] custom feature.
| |
| − | </div>
| |
| − | </div>
| |
| − | </div>
| |
| | | | |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px; min-height:54px;">
| |
| − | <span class="qa" style="min-height:54px; display:block; align-items: center; padding: 6px 0 6px 20px;">
| |
| − | Q5: Can clients cancel one appointment from the group booking?</span>
| |
| − | <div class="mw-collapsible-content">
| |
| − | </div>
| |
| | | | |
| − | <div lang="en" dir="ltr" class="mw-content-ltr">
| + | - |
| − | A5: Yes. If you allow booking cancellations, clients can use the cancellation link from the group booking confirmation email or log into the account if the [[Special:MyLanguage/Client Login custom feature|Client Login]] custom feature is enabled to cancel a specific booking or choose to cancel all batch appointments.
| |
| − | </div>
| |
| − | </div>
| |
| − | <br><br>
| |
| − | </div>
| |