Adjusting notifications

1,118 bytes added, 11:13, 19 April 2019
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:'''Video tutorial available ''[ here]'''''
=How to enable/disable notifications and adjust your templates=
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
<nomobile>[[File:Notifications Email and sms settinngs path v3.png | center]]</nomobile><mobileonly>[[File:M email and sms settings newpath.png | center]]</mobileonly><br><br><nomobile>[[File:Notifications on-off.png | center]]</nomobile><mobileonly>[[File:Email M notifications on and sms enable disableoff.png | center]]</mobileonly>
=How to disable Feedbacks=
You can view all your reviews in the Review Reports//Reviews tab in left-side menu and , delete or reply to reviewsthem. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings Email and SMS settings // Configuration Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/><nomobile>[[File:Disable feedbackv3.png | center]]</nomobile><mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly>
=What are variables=
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unitprovider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
=iCals and how to use them=
In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (OutlookGoogle calendar, iCalendar,etc)
<nomobile>[[File:Attach ical Enable icals.png | center]]</nomobile><mobileonly>[[File:M attach icals to emails.png | center]]</mobileonly><br><br>:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings.
=Clients/Providers do not receive notifications=
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
:4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly. :5. If sms are not coming, check your sms balancein Plans&Prices//Subscriptions at the bottom of the page.
=Clients/Providers receive wrong notifications=
:1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature//Settings)
<nomobile>[[File:Multiple bookings templatesettings.png | center]]</nomobile><mobileonly>[[File:M multiple bookings templates.png | center]]</mobileonly>
:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature//Settings
<nomobile>[[File:Group bookings templatesettings.png | center]]</nomobile><mobileonly>[[File:M group bookinngs templates.png | center]]</mobileonly>
:2. Check if you have Time Zone settings onin Settings//General settings//Configuration, in this case client may have selected wrong time zone and received notification in wrong time zone too.
<nomobile>[[File:Timezone settingsettings.png | center ]]</nomobile><mobileonly>[[File:M client timezone settings.png | center]]</mobileonly>
=Email whitelisting instructions=