Telegram Notifications custom feature


Telegram notifications icon.png

This custom feature allows you to create your own notifications bot in a few simple steps. As the result each customer will have an option to subscribe to your bot notifications and get messages about the appointments, invoice details, tickets and much more.

Video tutorial available Youtube-Logo.png

Please note!

  • This functionality supports only booking related notifications.
  • This custom feature is not compatible with Kiosk

How to use

1. Enable Telegram Notifications on your Custom features page -> Other section.

Telegram notifications enable path.png

2. Navigate to helper bot BotFather using the link in the instructions on the right side of the page.

Telegram notifications botfather link.png

3. Start the setup process in the BotFather bot and select /newbot option, follow the hints there: add the desirable name and username.

Telegram notifications create new bot.png

4. Copy the token from the result message.

Telegram notifications copy token.png

5. Paste the token to the corresponding field in your account -> Custom features -> Telegram notifications. Save settings. The page will show that the bot is connected to your account.

Telegram notifications insert token.png
Telegram notifications bot connected.png

6. To enable the notifications for you as a user please use top left notifications bar, click on the Telegram icon and follow the steps from the popup: you will need to navigate to the bot, choose "Subscribe" option from the menu and insert the security code.

Telegram notifications subscribe as user.png

7. The clients will see the invitation to subscribe to the notifications on the booking confirmation or payment page and will be able to follow the similar steps.

Telegram notifications subscribe as client.png

With the help of this notification bot it is also possible to see the information about the company and the list of upcoming bookings(their number is limited to 21).

Telegram notifications bot options.png

The booking notifications texts depend on the templates you set for SMS notifications either in Settings -> Email and SMS settings or in the specific custom feature settings (i.e. Multiple Bookings, Group Bookings, Flexible Notifications).
There you can select the desirable variables to be used and adjust the wording if necessary.

Telegram notifications confirmation example.png

In case you are using Accept payments, Tickets and/or Online video meetings it will also be possible to get the links to the corresponding attachments per respective appointment. Here is the example of how appointment details may look like depending on other features used in the system

Telegram notifications attachments example.png