https://help.simplybook.me/index.php?action=history&feed=atom&title=SMS_Gateway_custom_feature%2FenSMS Gateway custom feature/en - Revision history2026-05-04T07:04:41ZRevision history for this page on the wikiMediaWiki 1.43.0https://help.simplybook.me/index.php?title=SMS_Gateway_custom_feature/en&diff=41890&oldid=prevFuzzyBot: Updating to match new version of source page2026-02-02T18:48:10Z<p>Updating to match new version of source page</p>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|title=SMS Gateway custom feature - SimplyBook.me</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|title=SMS Gateway custom feature - SimplyBook.me</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|description=<del style="font-weight: bold; text-decoration: none;">Enable </del>SMS <del style="font-weight: bold; text-decoration: none;">Gateway to send custom text notifications to clients</del>. <del style="font-weight: bold; text-decoration: none;">Improve communication with this feature</del>. <del style="font-weight: bold; text-decoration: none;">Activate it now!</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|description=<ins style="font-weight: bold; text-decoration: none;">Use own </ins>SMS <ins style="font-weight: bold; text-decoration: none;">gateway (Twilio, Nexmo, BulkSMS, HISMS, Websms, Infobip)</ins>. <ins style="font-weight: bold; text-decoration: none;">Send from your phone number, save 20-30% vs credits. Requires technical setup</ins>.</div></td></tr>
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</table>FuzzyBothttps://help.simplybook.me/index.php?title=SMS_Gateway_custom_feature/en&diff=24846&oldid=prevFuzzyBot: Updating to match new version of source page2025-05-19T15:42:21Z<p>Updating to match new version of source page</p>
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|title=SMS Gateway custom feature - SimplyBook.me<br />
|description=Enable SMS Gateway to send custom text notifications to clients. Improve communication with this feature. Activate it now!<br />
|titlemode=append<br />
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, plugins, custom features, additional functionality, send sms from own number, receive replies from clients, sender number, own SMS gateway<br />
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[[File:Sms.png|left]] <br />
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Use the SMS Gateway custom feature to use your own SMS gateway (Twilio, Vonage(Nexmo), BulkSMS, HISMS, Websms, Infobip available only) and use your own phone number as sender number. If you use this feature, you pay the gateway directly saving around 20% to 30% compared to when you buy SimplyBook.me credits. <br />
<br><br><br />
'''IMPORTANT!''' Setting this up requires some technical knowledge and the SimplyBook.me team can not help with account creation at the SMS gateway providers.<br />
<br><br><br />
<br />
<br />
'''How to use'''<br />
:1. Enable Sms Gateway Custom feature in Custom features//Other section at one-time activation fee.<br />
[[File:Sms gateway enable path redesigned.png|1200px| center|link=https://help.simplybook.me/images/4/4d/Sms_gateway_enable_path_redesigned.png]]<br />
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:2. Create an account with one of available sms gateways: [https://www.vonage.com/ Vonage(Nexmo)], [https://www.twilio.com/try-twilio Twilio], [https://www2.bulksms.com/register/ BulkSMS], [https://www.hisms.ws/ HISMS], [https://www.websms.com.cy/ Websms] or [https://www.infobip.com/ Infobip] if you do not have one yet.<br><br><br />
:3. Go to settings on the right side of the SimplyBook.me Custom Features page for “SMS Gateway” custom feature.<br><br><br />
:4. Choose the sms provider from “SMS Gateway” drop down and add corresponding credentials for the selected gateway below.<br />
[[File:Sms gateway select provider redesigned.png|1200px | center|link=https://help.simplybook.me/images/4/4c/Sms_gateway_select_provider_redesigned.png]]<br />
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:5. Save settings and it is all done!<br />
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:'''Please note!''' If this custom feature is enabled and set correctly you do not need to purchase sms credits from our side. <br><br />
:You will be able to see sms being sent from the system in Reports//Sms report with 0 as credits amount in this case.<br />
<br><br><br />
:''Troubleshooting:''<br />
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:'''Sms credits are charged from my account:'''<br />
- SMS Gateway Custom Feature is not enabled<br><br />
- SMS Gateway processor settings are not added.<br />
<br><br><br />
:'''Sms are not sent from the system'''<br />
- SMS Gateway settings are not added correctly.<br><br />
- There is no sms credits on your balance.<br />
<br><br></div>FuzzyBot