Time slots are not bookable - Revision history

Admin at 13:48, 16 February 2026

2026-02-16T13:48:15Z

← Older revision		Revision as of 13:48, 16 February 2026
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	{{#seo:		{{#seo:
	\|title=Time slots are not bookable - SimplyBook.me		\|title=Time slots are not bookable - SimplyBook.me
	\|description=~~Troubleshoot~~ unbookable time slots ~~on your~~ booking ~~page~~. ~~Follow our guide to resolve the issue quickly!~~		\|description=Troubleshooting unbookable time slots. Fix configuration issues preventing client bookings. Check advance booking settings, provider availability.
	\|titlemode=append		\|titlemode=append
	\|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content		\|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content

Admin: Marked this version for translation

2025-06-18T08:56:19Z

Marked this version for translation

← Older revision		Revision as of 08:56, 18 June 2025
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	<languages/>		<languages/>
	<translate>		<translate>
			<!--T:1-->
	{{#seo:		{{#seo:
	\|title=Time slots are not bookable - SimplyBook.me		\|title=Time slots are not bookable - SimplyBook.me
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			<!--T:2-->
	In certain conditions it may happen that some period of time looks as available on your company admin side, but these timeslots are not shown on the booking website and thus cannot be booked.		In certain conditions it may happen that some period of time looks as available on your company admin side, but these timeslots are not shown on the booking website and thus cannot be booked.
	It is the system peculiarity and there is currently no way to change its operation.		It is the system peculiarity and there is currently no way to change its operation.
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	</translate><translate>		</translate><translate>

			<!--T:3-->
	;Preconditions:		;Preconditions:
	:1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider\|Provider(s)]]</span> are set to serve more than one client at a time.		:1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider\|Provider(s)]]</span> are set to serve more than one client at a time.
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	<br><br>		<br><br>
	</translate><translate>		</translate><translate>
			<!--T:4-->
	:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>		:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>
	:For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration.		:For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration.
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	</translate><translate>		</translate><translate>

			<!--T:5-->
	;Case example:		;Case example:
	* Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:00-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:40-13:10</span>		* Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:00-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:40-13:10</span>
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	</translate><translate>		</translate><translate>

			<!--T:6-->
	;How to avoid the risk of such cases:		;How to avoid the risk of such cases:
	:1. Try to have service duration equal to timeframe if possible		:1. Try to have service duration equal to timeframe if possible

Admin at 08:56, 18 June 2025

2025-06-18T08:56:14Z

← Older revision		Revision as of 08:56, 18 June 2025
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			<languages/>
			<translate>
	{{#seo:		{{#seo:
	\|title=Time slots are not bookable - SimplyBook.me		\|title=Time slots are not bookable - SimplyBook.me
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	}}		}}

			</translate><translate>


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	It is the system peculiarity and there is currently no way to change its operation.		It is the system peculiarity and there is currently no way to change its operation.
	<br><br>		<br><br>
			</translate><translate>

	;Preconditions:		;Preconditions:
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	[[File:Many clients per povider redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b0/Many_clients_per_povider_redesigned.png]]		[[File:Many clients per povider redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b0/Many_clients_per_povider_redesigned.png]]
	<br><br>		<br><br>
			</translate><translate>
	:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>		:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>
	:For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration.		:For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration.
	:(If these two periods are equal this case cannot happen).		:(If these two periods are equal this case cannot happen).
	<br><br>		<br><br>
			</translate><translate>

	;Case example:		;Case example:
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	[[File:Stairs redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b6/Stairs_redesigned.png]]		[[File:Stairs redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b6/Stairs_redesigned.png]]
	<br><br>		<br><br>
			</translate><translate>

	;How to avoid the risk of such cases:		;How to avoid the risk of such cases:
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	:2. Use modern calendar layout for the booking website and <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Appointment_at_Fixed_Time\|Appointment at fixed time]]</span> custom feature to restrict the timeslots shifting and avoid possible gaps in-between.		:2. Use modern calendar layout for the booking website and <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Appointment_at_Fixed_Time\|Appointment at fixed time]]</span> custom feature to restrict the timeslots shifting and avoid possible gaps in-between.
	<br><br><br><br>		<br><br><br><br>

			</translate>

Admin at 17:28, 16 January 2025

2025-01-16T17:28:21Z

← Older revision		Revision as of 17:28, 16 January 2025
Line 1:		Line 1:
	{{#seo:		{{#seo:
	\|title=Time slots are not bookable - SimplyBook.me		\|title=Time slots are not bookable - SimplyBook.me
			\|description=Troubleshoot unbookable time slots on your booking page. Follow our guide to resolve the issue quickly!
	\|titlemode=append		\|titlemode=append
	\|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content		\|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content

Admin at 14:19, 6 December 2024

2024-12-06T14:19:13Z

← Older revision		Revision as of 14:19, 6 December 2024
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	;Preconditions:		;Preconditions:
	:1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider\|Provider(s)]]</span> are set to serve more than one client at a time.		:1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider\|Provider(s)]]</span> are set to serve more than one client at a time.
	[[File:~~Number of~~ clients per ~~provider~~.png\|border\|center]]		[[File:Many clients per povider redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b0/Many_clients_per_povider_redesigned.png]]
	<br><br>		<br><br>
	:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>		:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)\|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration\|service duration]].</span>
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	* Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">11:40-12:10</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:30-12:50</span>		* Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">11:40-12:10</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:30-12:50</span>
	* So it may seem that the period <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:10 - 12:40</span> is free, but in reality it is represented by two independent timeslots: <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:10-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:30-12:40</span> so 30mins service cannot be booked there.		* So it may seem that the period <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:10 - 12:40</span> is free, but in reality it is represented by two independent timeslots: <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:10-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:30-12:40</span> so 30mins service cannot be booked there.
	[[File:Stairs ~~case~~.png\|1200px\|border\|center]]		[[File:Stairs redesigned.png\|1200px\|border\|center\|link=https://help.simplybook.me/images/b/b6/Stairs_redesigned.png]]
	<br><br>		<br><br>

Admin: Created page with "{{#seo: |title=Time slots are not bookable - SimplyBook.me |titlemode=append |keywords=faq, frequently asked questions, booking software, appointment system questions, appoint..."

2021-03-29T11:48:22Z

Created page with "{{#seo: |title=Time slots are not bookable - SimplyBook.me |titlemode=append |keywords=faq, frequently asked questions, booking software, appointment system questions, appoint..."

New page

{{#seo:
|title=Time slots are not bookable - SimplyBook.me
|titlemode=append
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
}}

In certain conditions it may happen that some period of time looks as available on your company admin side, but these timeslots are not shown on the booking website and thus cannot be booked.
It is the system peculiarity and there is currently no way to change its operation.
 

;Preconditions:
:1. [[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider|Provider(s)]] are set to serve more than one client at a time.
[[File:Number of clients per provider.png|border|center]]
 
:2. [[Need_to_change_interval_(timeframe)|Timeframe]] period selected in the system is less than [[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration|service duration]].
:For example, you have selected 10mins timeframe and set 30mins service duration.
:(If these two periods are equal this case cannot happen).
 

;Case example:
* Slots are booked at 12:00-12:30 and 12:40-13:10
* Slots are booked at 11:40-12:10 and 12:30-12:50
* So it may seem that the period 12:10 - 12:40 is free, but in reality it is represented by two independent timeslots: 12:10-12:30 and 12:30-12:40 so 30mins service cannot be booked there.
[[File:Stairs case.png|1200px|border|center]]
 

;How to avoid the risk of such cases:
:1. Try to have service duration equal to timeframe if possible
:2. Use modern calendar layout for the booking website and [[Custom_Features#Appointment_at_Fixed_Time|Appointment at fixed time]] custom feature to restrict the timeslots shifting and avoid possible gaps in-between.