Difference between revisions of "Help Center"

From SimplyBook.me
 
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+
<languages/>
 +
<translate>
 +
</translate>
 +
{{#seo:
 +
|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 +
|titlemode=append
 +
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
 +
}}
 +
<translate>
 +
<!--T:1-->
 +
<nomobile>
 +
<br/>
 +
{|
 +
|- style="height:280px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="getting-started">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Getting started|Getting started]]</span></div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TdvpW6XiuW8| SimplyBook.me at a Glance]</div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=Wm_1dRAZgZo Cluster Solution]</div>
 +
*<div class="article">[[Special:MyLanguage/Brief overview of the system|Brief overview of the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding other users to the system|Adding other users to the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Importing the list of clients|Importing the list of clients]]</div>
 +
*<div class="article">[[Special:MyLanguage/Login and password|Login and password]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=64Mf8Ve4LYM How SimplyBook.me security works]</div>
 +
*<div class="article">[[Special:MyLanguage/How to delete account|How to delete account]]</div>
 +
*<div class="article">[[How to Cancel SimplyBook.me subscription|How to cancel subscription]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_unblock_account| How to unblock the account]]</div>
 +
<br>
 +
|style="width:33%;" |
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Booking website|Booking website]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Time slots are not showing up|Time slots are not showing up]]</div>
 +
*<div class="article">[[Special:MyLanguage/Where to change my info|Where to change my info]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Special:MyLanguage/Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Special:MyLanguage/Client_mobile_app |Client Mobile Application]]</div>
 +
*<div class="article">[[Special:MyLanguage/Remove Elements from booking page|Remove Elements from booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Add elements to booking page|Add elements to booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Special:MyLanguage/First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Special:MyLanguage/Categories and Locations|Categories and Locations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting_client_invoices|Adjusting client invoices]]</div>
 +
| style="width:33%;" |
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Time settings|Time settings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Special:MyLanguage/Time and date settings|Time and date settings]]</div>
 +
*<div class="article">[[Special:MyLanguage/I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Special:MyLanguage/Events (services on particular dates)|Events (services on particular dates)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Buffer time|Buffer time]]</div>
 +
*<div class="article">[[Special:MyLanguage/Book days|Book days]]</div>
  
−
==[[Configuration Menu Page]]==
+
<!--T:2-->
 +
|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Prices and purchases|Prices and purchases]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/My subscription and how to renew|My subscription and how to renew]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Special:MyLanguage/Important for Free accounts|Important for Free accounts]]</div>
 +
*<div class="article">[[Special:MyLanguage/SMS Pricing|SMS Pricing]]</div>
 +
*<div class="article">[[Special:MyLanguage/Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Special:MyLanguage/Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
−
==[[Plugins]]==
+
<!--T:3-->
 +
| style="width:33%;" |
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features dependent on other Custom Features|Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/What Custom Features do not work with each other|What Custom Features do not work with each other]]</div>
 +
| style="width:33%;" |
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Calendar & Bookings|Calendar & Bookings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Special:MyLanguage/Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_add_Google_Meet_links_to_appointments| Google Meet online appointments]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=W06A1SLDtAY How to use admin app]</div>
 +
<br>
 +
|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Tips for your business | Other]]</span></div>
 +
*<div class="article">[[Memberships vs Packages: Choosing the Right Custom Feature for Your Business]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=wWY7y-bFevo How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TlHJdfDlEjI| How to list your services on our marketplace]</div>
 +
*<div class="article">[https://youtu.be/o8RV15jw1-8| How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[[Special:MyLanguage/Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Tips for specific businesses|Tips for specific businesses]]</div>
 +
*<div class="article">[[Special:MyLanguage/1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
−
==[[Other Questions]]==
 
  
−
== Typical requests ==
+
<!--T:4-->
 +
| style="width:33%;" |
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Integration|Integration]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/SBPay.me | SBPay.me]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Widgets for your own website|Widgets for your own website]]</div>
 +
*<div class="article">[https://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[Special:MyLanguage/WordPress_integration | WordPress integration]]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook | Facebook CTA button and widget]]</div>
 +
*<div class="article">[[Special:MyLanguage/Other Integrations|Other Integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Own domain | Custom Domain]]</div>
 +
|style="width:33%;" |
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/API| For developers]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 +
*<div class="article">[https://simplybook.me/en/api/developer-api/tab/rest_api REST API]</div>
 +
<br>
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Video|Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
|}
 +
</nomobile>
 +
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Special:MyLanguage/Getting started|Getting started]]</span></div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TdvpW6XiuW8| SimplyBook.me at a Glance]</div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=Wm_1dRAZgZo Cluster Solution]</div>
 +
*<div class="article">[[Special:MyLanguage/Brief overview of the system|Brief overview of the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding other users to the system|Adding other users to the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Importing the list of clients|Importing the list of clients]]</div>
 +
*<div class="article">[[Special:MyLanguage/Login and password|Login and password]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=64Mf8Ve4LYM How SimplyBook.me security works]</div>
 +
*<div class="article">[[Special:MyLanguage/How to delete account|How to delete account]]</div>
 +
*<div class="article">[[How to Cancel SimplyBook.me subscription|How to cancel subscription]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_unblock_account| How to unblock the account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Booking website|Booking website]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Time slots are not showing up|Time slots are not showing up]]</div>
 +
*<div class="article">[[Special:MyLanguage/Where to change my info|Where to change my info]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Special:MyLanguage/Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Special:MyLanguage/Client_mobile_app |Client Mobile Application]]</div>
 +
*<div class="article">[[Special:MyLanguage/Remove Elements from booking page|Remove Elements from booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Add elements to booking page|Add elements to booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Special:MyLanguage/First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Special:MyLanguage/Categories and Locations|Categories and Locations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting_client_invoices|Adjusting client invoices]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Time settings|Time settings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Special:MyLanguage/Time and date settings|Time and date settings]]</div>
 +
*<div class="article">[[Special:MyLanguage/I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Special:MyLanguage/Events (services on particular dates)|Events (services on particular dates)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Buffer time|Buffer time]]</div>
 +
*<div class="article">[[Special:MyLanguage/Book days|Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Prices and purchases|Prices and purchases]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/My subscription and how to renew|My subscription and how to renew]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Special:MyLanguage/Important for Free accounts|Important for Free accounts]]</div>
 +
*<div class="article">[[Special:MyLanguage/SMS Pricing|SMS Pricing]]</div>
 +
*<div class="article">[[Special:MyLanguage/Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Special:MyLanguage/Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features dependent on other Custom Features|Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/What Custom Features do not work with each other|What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Calendar & Bookings|Calendar & Bookings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Special:MyLanguage/Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_add_Google_Meet_links_to_appointments| Google Meet online appointments]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=W06A1SLDtAY How to use admin app]</div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Tips for your business | Other]]</span></div>
 +
*<div class="article">[[Memberships vs Packages: Choosing the Right Custom Feature for Your Business]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=wWY7y-bFevo How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TlHJdfDlEjI| How to list your services on our marketplace]</div>
 +
*<div class="article">[https://youtu.be/o8RV15jw1-8| How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[[Special:MyLanguage/Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Tips for specific businesses|Tips for specific businesses]]</div>
 +
*<div class="article">[[Special:MyLanguage/1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Integration|Integration]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/SBPay.me | SBPay.me]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Widgets for your own website|Widgets for your own website]]</div>
 +
*<div class="article">[https://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[Special:MyLanguage/WordPress_integration | WordPress integration]]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Other Integrations|Other Integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/API| For developers]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 +
*<div class="article">[https://simplybook.me/en/api/developer-api/tab/rest_api REST API]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Video|Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 +
|}
 +
</mobileonly>
 +
</translate>
  
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Mauris in volutpat augue. Fusce nec suscipit mauris, ac euismod urna. Nunc fringilla ultricies est vitae sodales. Nam interdum ultrices porttitor. Curabitur fermentum accumsan ligula. Aliquam luctus lacus suscipit dui cursus gravida. Fusce in velit sit amet erat hendrerit blandit. Nullam tristique massa purus, in mattis metus pellentesque vitae. Vivamus porttitor, libero a euismod blandit, nunc ante aliquam enim, at blandit sapien lacus non nulla. Nullam consectetur nunc gravida, consequat sem nec, luctus turpis. Duis a libero in lacus bibendum vulputate. Ut tristique, felis vel faucibus tincidunt, dui nibh porta ante, eget bibendum ante metus ut ipsum. Etiam augue quam, venenatis in porta a, rutrum et nibh.
+
<!-----<div style="text-align: center;"><span style="background-color:#cdeffc; padding:5px; border-radius:5px;">Do you have a feature request or vote for some functionality?</span><br>
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<span style="background-color:#cdeffc; padding:5px; border-radius:5px;">We welcome your feedback <span style="background-color:#e7e3f9; padding:5px; border-radius:5px;">[https://simplybook-voting.savio.io here].</span></span></div>
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===The timeframe of the booking system===
 
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The Timeframe of the system is what controls the break times, opening hours and all services are a multiple of the Timeframe.  It is easy to mix together “timeframe” and “duration of services” but please note that you can change time frame in Settings // Configuration and you can change duration of services under Manage // Services.
 
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This can be demonstrated by the following examples:
 
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<pre>Let’s say for example that the timeframe is set to 10 minutes:
 
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*Opening hour can be from 8.00 (am), or 8.10 (am), 9.20 (am)etc
 
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*Closing hour can for example be 5.40 (pm) or 6.50 (pm) or just 6.00 (pm)
 
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*Service duration can be 10, 20, 30, 40, 50, 1 hour, 1h10, 1h20 etc etc
 
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*Break time during lunch can be set for example from 12.00 to 12.50
 
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*If timeline is set to Flexible, clients can make a booking, every 10 minutes of the hour.
 
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Now lets take another case where the timeframe is set to 30 minutes
 
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*Opening hour can be from 8.00 (am), or 8.30 (am), 9.00 (am) etc
 
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*Closing hour can for example be 5.30 (pm) or 6.00 (pm) or 6.30 (pm) etc
 
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*Service duration can be 30 minutes, 1 hour ,1 hour and 30 minutes, 2 hours , 2 hours and 30 minutes  etc
 
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*Break time during lunch can be set for example from 12.00 to 12.30 or to 13.00 (1pm)
 
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*If timeline is set to Flexible, clients can make a booking, every 30 minutes of the hour.
 
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Now lets take another case where the timeframe is set to 60 minutes
 
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*Opening hour can be from 8.00 (am),  9.00 (am) etc
 
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*Closing hour can for example be 5.00 (pm) or 6.00 (pm) or 7.00 (pm) etc
 
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*Service duration can be 1 hour ,2 hours, 3 hours  etc
 
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*Break time during lunch can be set for example from 12.00 to 13.00 (1pm)
 
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*If timeline is set to Flexible, clients can make a booking, every hour.</pre>
 
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====I cannot change timeframe====
 
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To change the timeframe from one setting to another, you need to  make sure that break-time are a MULTIPLE of the new settings. So you can not use a 15 minute break time if you want to set timeframe to  30 minutes from 15 minutes, because 15 minutes is not a multiple of 30 minutes (but it would be fine the other way around). Same goes for service duration, you can not have any services with duration of 20 minutes if you want to set new timeframe to 1 hour. Opening hours also need to be set accordingly to the new settings, and finally all bookings in dashboard should be deleted if they use a duration which is not a multiple of new timeframe. If you have set a break-time for specific days or in service performer’s opening hours with old the timeframe and then marked the day as “closed”, what can happen then is that the break-times problem might not be visible and you can not change the timeframe to the new setting. The timeframe setting should normally be done in the beginning of the set up process and not later on. Changing it is a complex thing especially if you have already many bookings with a duration that is not a multiple of the new timeframe. However if you are having constant problems due to this please contact “live help” and we will try to help you out.
 
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To sum up timeframe doesn't change because:
 
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1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
 
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2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
 
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===Plugin doesn’t work / Plugin problems===
 
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1) subscription expired and plugins are disabled - please renew your subscription in Prices // Subscriptions;
 
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2) the number of activated plugins exceeds the amount allowed by current subscription, - please disable extra plugins in Plugins // Plugins section;
 
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3) no settings were inserted - please insert settings in Plugins // Plugins // 'YourPlugin // Settings.
 
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===Simplybook doesn’t sync with Google calendar===
 
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1) please, notice that synchronization can take up to 10 mins;
 
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2) if Google updates calendar app, press “Export” button again to sync;
 
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3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
 
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4) Google calendar events should be marked as “busy” for 2-way synchronization.
 
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===Clients/Providers didn’t get Email/SMS notification===
 
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1) Go to Settings // Email/SMS Settings and check the corresponding boxes with email/sms notifications;
 
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2) Check Spam folder;
 
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3) Incorrect email of the client or service provider;
 
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===Can't set up working hours for provider: should be within opening hours of the company error===
 
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If your settings seem to be correct, but you still get this error, then
 
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1) go to Settings // Company opening hours end set opening hours a little bit wider then service provider's working hours (e.g. you want for your provider to work 3PM-4PM, then set company opening hours to 2:30PM-4:30 - if your timeframe is 30 minutes);
 
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2) then please go to Manage // Service providers // Clock icon and set working hours to your provider (e.g. 3PM-4PM). On this step there shouldn't be error message;
 
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3) now go back to Settings // Company opening hours and switch opening hours to normal schedule (e.g. 3PM-4PM).
 
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===Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider===
 
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1) Create 2nd SP and connect him/her to 2nd service;
 
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2) Manually transfer
 
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===Can’t book a certain time/date===
 
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1) The provider can serve only 1 (x) person at a time
 
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2) Check min time before reservation
 
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3) Check client’s time
 
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4) Inconsistency with opening hours/ working time of the service provider
 
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5) Check special days
 
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6) Check Google Calendar
 
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7) Change timeline
 
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===How to create different schedules for services===
 
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It is possible to set up different schedules for service providers, and to connect service providers to specific services. That's why to set different schedule for service:
 
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1. Please go to Manage // Service providers // Add service providers button and create providers for each of your services.
 
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2. Then please in Manage // Service providers click on clock icon and set schedule for your providers.
 
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3. Then please go to Manage // Connect service providers to services and drag and drop boxes with providers to corresponding boxes with services
 
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4. Not necessary step. You now have Employee step on the booking page. To skip it please use Any employee selector plugin​ with checked "Hide other service providers from booking interface" option.
 
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For example, you have two services "Children" and "Adults" and you create two service providers "Children tutor" and "Adults' tutor" (even if there is only one performer for both services in reality). Then you relate each service to corresponding service provider (Children-Children tutor, Adults-Adults' Tutor) and set up working days for Children tutor to Monday and Wednesday and for Adults' tutor to Tuesday and Thursday.
 
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===How to add buffer time to services===
 
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Please go to Manage // Services // Pen icon and
 
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1. Change Service duration to Actual duration + buffer time.
 
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2. Press Hide duration link.
 
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3. Put actual duration to Service name.
 
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===How to remove feedback requests===
 
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Go to Settings // Configuration, and set Feedback to Disable. Then nothing is sent.
 
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You can also keep the Feedback email sending, but in Settings // Email and SMS settings, go to Feedback email and use it as a simple thank you email and remove any feedback request from it.
 
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===How to remove Phone field from booking form===
 
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Please go to Plugins // Plugins and enable Custom CSS plugin. Then in plugin's Settings or in Design // Custom CSS paste to Booking page CSS window the following code:
 
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<pre>.phone-element.form-title, .phone-element.form-element {
 
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    display: none;
 
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}</pre>
 
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This code works for all themes: Clean slide, default, Gray v-card, Web-factory, Square rainbow, Joy.
 
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Please notice, that for correct work Phone field shouldn't be mandatory. To set mandatory fields go to Settings // Email and SMS settings // Mandatory fields.
 
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===Requests that deal with prices===
 
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1. Skip show mobile application advertisement on booking pages - Gold or Platinum
 
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2. Link removed from Iframe (white label) - Gold or Platinum
 
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3. Our logo and link removed from email templates - Gold or Platinum
 
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===How to count sms credit===
 
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https://www.nexmo.com/pricing/
 
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==Using Zapier.com==
 
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===Zap tutorial SimplyBook and Gmail===
 
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We are often asked how to send confirmation email to more than one email address. It may be needed if client has an agent or if some other people need to receive confirmation letters for clients or service providers. Now this option becomes available with our new application on Zapier!
 
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[[File:00.png|thumb|100px|Adding new field in Additional fields Settings.]] [[File:01.png|thumb|100px|Additional fields list.]] [[File:02.png|thumb|100px|Connect SimplyBook to Zapier.]] [[File:03.png|thumb|100px|SimplyBook account is working.]] [[File:04.png|thumb|100px|Gmail account is working.]] [[File:05.png|thumb|100px|Send notification if only provider exists in the system.]] [[File:06.png|thumb|100px|Match SimplyBook to Gmail.]] [[File:06_1.png|thumb|100px|Enter notification text.]] [[File:07.png|thumb|100px|Test Zap.]] [[File:08.png|thumb|100px|Enter Zap name and run it.]] [[File:09.png|thumb|100px|Zap list.]]
 
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Firstly, create an additional field for the 2nd recipient in admin Simplybook app with the help of “Additional Fields” plugin.
 
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After creating an additional filed, you will see the variable name. In the picture, it is additional_field_2 (but it can be additional_field_1, additional_field_3…). This variable will contain the alternative email address needed for synchronization with Gmail.
 
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Then create a test booking on your Simplybook booking page. It is needed to notify the system that the new additional field was created in the system and is ready for further usage.
 
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When Simplybook preparations are over, it is time to switch to Zapier settings. If you don’t have Zapier account yet, please register and add Simplybook to your list of applications. Detailed instructions, invitation link and examples are here http://blog.simplybook.me/zap-a-new-functionality-to-simplybook-me/ .  
 
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After that, press “Make a New Zap”.  
 
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Next, you will need to connect your SimplyBook account.  
 
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Verify your Simplybook account.
 
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Connect and verify your Gmail account.
 
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You can filter SimplyBook events if needed.
 
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In “Match up Simplybook booking to Gmail Email” select recipients of notification and select the variable of your recently created additional field. Please note, that your client will receive 2 email notifications, one from Simplibook (sent immediately) and one from Zapier (is sent in 5 minutes after booking). You may disable email notifications for clients in Simplybook Settings//Email and SMS settings by unchecking the corresponding boxes.
 
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Then enter notification text and press “Continue”. You can create more detailed and rich notification than the one on the example by adding text and using variables from the list.
 
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Test your newly created Zap.
 
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Name it and turn this Zap on.
 
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Check this Zap in the Zap list.
 
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Congratulations, you have created a new connection that will send the copies of confirmation emails to various recipients!
 
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== Getting started ==
 
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<strong>MediaWiki has been successfully installed.</strong>
 
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Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
 
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* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
 
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* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
 
−
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
 
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* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
 
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* [[Configuration Menu Page]]
 
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* [[Typical requests]]
 

Latest revision as of 09:17, 29 October 2024

Other languages:


Getting started
Booking website
Time settings
Prices and purchases
Custom Features
Calendar & Bookings


Other
Integration
For developers


Video
Getting started
Booking website
Time settings
Prices and purchases
Custom Features
Calendar & Bookings
Other
Integration
For developers
Video


Retrieved from "https://help.simplybook.me/index.php?title=Help_Center&oldid=11171"