Difference between revisions of "Help Center"

From SimplyBook.me
 
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+
<languages/>
 +
<translate>
 +
</translate>
 +
{{#seo:
 +
|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 +
|titlemode=append
 +
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
 +
}}
 +
<translate>
 +
<!--T:1-->
 +
<nomobile>
 +
<br/>
 +
{|
 +
|- style="height:280px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="getting-started">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Getting started|Getting started]]</span></div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TdvpW6XiuW8| SimplyBook.me at a Glance]</div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=Wm_1dRAZgZo Cluster Solution]</div>
 +
*<div class="article">[[Special:MyLanguage/Brief overview of the system|Brief overview of the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding other users to the system|Adding other users to the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Importing the list of clients|Importing the list of clients]]</div>
 +
*<div class="article">[[Special:MyLanguage/Login and password|Login and password]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=64Mf8Ve4LYM How SimplyBook.me security works]</div>
 +
*<div class="article">[[Special:MyLanguage/How to delete account|How to delete account]]</div>
 +
*<div class="article">[[How to Cancel SimplyBook.me subscription|How to cancel subscription]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_unblock_account| How to unblock the account]]</div>
 +
<br>
 +
|style="width:33%;" |
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Booking website|Booking website]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Time slots are not showing up|Time slots are not showing up]]</div>
 +
*<div class="article">[[Special:MyLanguage/Where to change my info|Where to change my info]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Special:MyLanguage/Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Special:MyLanguage/Client_mobile_app |Client Mobile Application]]</div>
 +
*<div class="article">[[Special:MyLanguage/Remove Elements from booking page|Remove Elements from booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Add elements to booking page|Add elements to booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Special:MyLanguage/First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Special:MyLanguage/Categories and Locations|Categories and Locations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting_client_invoices|Adjusting client invoices]]</div>
 +
| style="width:33%;" |
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Time settings|Time settings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Special:MyLanguage/Time and date settings|Time and date settings]]</div>
 +
*<div class="article">[[Special:MyLanguage/I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Special:MyLanguage/Events (services on particular dates)|Events (services on particular dates)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Buffer time|Buffer time]]</div>
 +
*<div class="article">[[Special:MyLanguage/Book days|Book days]]</div>
  
−
== Typical requests ==
+
<!--T:2-->
−
Mauris in volutpat augue. Fusce nec suscipit mauris, ac euismod urna. Nunc fringilla ultricies est vitae sodales. Nam interdum ultrices porttitor. Curabitur fermentum accumsan ligula. Aliquam luctus lacus suscipit dui cursus gravida. Fusce in velit sit amet erat hendrerit blandit. Nullam tristique massa purus, in mattis metus pellentesque vitae. Vivamus porttitor, libero a euismod blandit, nunc ante aliquam enim, at blandit sapien lacus non nulla. Nullam consectetur nunc gravida, consequat sem nec, luctus turpis. Duis a libero in lacus bibendum vulputate. Ut tristique, felis vel faucibus tincidunt, dui nibh porta ante, eget bibendum ante metus ut ipsum. Etiam augue quam, venenatis in porta a, rutrum et nibh.
+
|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Prices and purchases|Prices and purchases]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/My subscription and how to renew|My subscription and how to renew]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Special:MyLanguage/Important for Free accounts|Important for Free accounts]]</div>
 +
*<div class="article">[[Special:MyLanguage/SMS Pricing|SMS Pricing]]</div>
 +
*<div class="article">[[Special:MyLanguage/Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Special:MyLanguage/Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
−
Nullam aliquet tempor elit, id dictum nunc tempor ut. Praesent nisl urna, gravida ut placerat ut, gravida in turpis. Mauris ut justo metus. In et leo vel justo elementum egestas ultrices ut neque. Praesent pulvinar finibus volutpat. Curabitur lacinia egestas magna, at consectetur metus suscipit nec. Etiam posuere convallis massa, sed faucibus ligula aliquet id. Sed nunc odio, venenatis at tellus a, feugiat commodo metus. Sed suscipit hendrerit nunc, eget molestie ex porta eu. Sed eget metus consequat, suscipit mauris ut, consectetur ex.
+
<!--T:3-->
 +
| style="width:33%;" |
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features dependent on other Custom Features|Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/What Custom Features do not work with each other|What Custom Features do not work with each other]]</div>
 +
| style="width:33%;" |
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Calendar & Bookings|Calendar & Bookings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Special:MyLanguage/Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_add_Google_Meet_links_to_appointments| Google Meet online appointments]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=W06A1SLDtAY How to use admin app]</div>
 +
<br>
 +
|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Tips for your business | Other]]</span></div>
 +
*<div class="article">[[Memberships vs Packages: Choosing the Right Custom Feature for Your Business]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=wWY7y-bFevo How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TlHJdfDlEjI| How to list your services on our marketplace]</div>
 +
*<div class="article">[https://youtu.be/o8RV15jw1-8| How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[[Special:MyLanguage/Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Tips for specific businesses|Tips for specific businesses]]</div>
 +
*<div class="article">[[Special:MyLanguage/1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
−
===I cannot change timeframe===
 
−
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
 
  
−
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
+
<!--T:4-->
 +
| style="width:33%;" |
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Integration|Integration]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/SBPay.me | SBPay.me]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Widgets for your own website|Widgets for your own website]]</div>
 +
*<div class="article">[https://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[Special:MyLanguage/WordPress_integration | WordPress integration]]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook | Facebook CTA button and widget]]</div>
 +
*<div class="article">[[Special:MyLanguage/Other Integrations|Other Integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Own domain | Custom Domain]]</div>
 +
|style="width:33%;" |
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/API| For developers]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 +
*<div class="article">[https://simplybook.me/en/api/developer-api/tab/rest_api REST API]</div>
 +
<br>
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Video|Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
|}
 +
</nomobile>
 +
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Special:MyLanguage/Getting started|Getting started]]</span></div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TdvpW6XiuW8| SimplyBook.me at a Glance]</div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=Wm_1dRAZgZo Cluster Solution]</div>
 +
*<div class="article">[[Special:MyLanguage/Brief overview of the system|Brief overview of the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adding other users to the system|Adding other users to the system]]</div>
 +
*<div class="article">[[Special:MyLanguage/Importing the list of clients|Importing the list of clients]]</div>
 +
*<div class="article">[[Special:MyLanguage/Login and password|Login and password]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=64Mf8Ve4LYM How SimplyBook.me security works]</div>
 +
*<div class="article">[[Special:MyLanguage/How to delete account|How to delete account]]</div>
 +
*<div class="article">[[How to Cancel SimplyBook.me subscription|How to cancel subscription]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_unblock_account| How to unblock the account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Booking website|Booking website]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Time slots are not showing up|Time slots are not showing up]]</div>
 +
*<div class="article">[[Special:MyLanguage/Where to change my info|Where to change my info]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Special:MyLanguage/Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Special:MyLanguage/Client_mobile_app |Client Mobile Application]]</div>
 +
*<div class="article">[[Special:MyLanguage/Remove Elements from booking page|Remove Elements from booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Add elements to booking page|Add elements to booking page]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Special:MyLanguage/First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Special:MyLanguage/Categories and Locations|Categories and Locations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting_client_invoices|Adjusting client invoices]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Time settings|Time settings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Special:MyLanguage/Time and date settings|Time and date settings]]</div>
 +
*<div class="article">[[Special:MyLanguage/I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Special:MyLanguage/Events (services on particular dates)|Events (services on particular dates)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Special:MyLanguage/Buffer time|Buffer time]]</div>
 +
*<div class="article">[[Special:MyLanguage/Book days|Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Prices and purchases|Prices and purchases]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/My subscription and how to renew|My subscription and how to renew]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Special:MyLanguage/Important for Free accounts|Important for Free accounts]]</div>
 +
*<div class="article">[[Special:MyLanguage/SMS Pricing|SMS Pricing]]</div>
 +
*<div class="article">[[Special:MyLanguage/Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Special:MyLanguage/Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[Special:MyLanguage/How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom Features dependent on other Custom Features|Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/What Custom Features do not work with each other|What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Calendar & Bookings|Calendar & Bookings]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/How to manage bookings|How to manage bookings]]</div>
 +
*<div class="article">[[Special:MyLanguage/ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Special:MyLanguage/Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Special:MyLanguage/Break times|Break times]]</div>
 +
*<div class="article">[[Special:MyLanguage/Adjusting notifications|Adjusting notifications]]</div>
 +
*<div class="article">[[Special:MyLanguage/Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
*<div class="article">[[Special:MyLanguage/How_to_add_Google_Meet_links_to_appointments| Google Meet online appointments]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=W06A1SLDtAY How to use admin app]</div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Tips for your business | Other]]</span></div>
 +
*<div class="article">[[Memberships vs Packages: Choosing the Right Custom Feature for Your Business]]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=wWY7y-bFevo How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[https://www.youtube.com/watch?v=TlHJdfDlEjI| How to list your services on our marketplace]</div>
 +
*<div class="article">[https://youtu.be/o8RV15jw1-8| How to use the SimplyBook.me Marketing Suite]</div>
 +
*<div class="article">[[Special:MyLanguage/Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Special:MyLanguage/Tips for specific businesses|Tips for specific businesses]]</div>
 +
*<div class="article">[[Special:MyLanguage/1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Integration|Integration]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/SBPay.me | SBPay.me]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/Widgets for your own website|Widgets for your own website]]</div>
 +
*<div class="article">[https://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[Special:MyLanguage/WordPress_integration | WordPress integration]]</div>
 +
*<div class="article">[[Special:MyLanguage/Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Other Integrations|Other Integrations]]</div>
 +
*<div class="article">[[Special:MyLanguage/Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/API| For developers]]</span></div>
 +
*<div class="article">[[Special:MyLanguage/API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 +
*<div class="article">[https://simplybook.me/en/api/developer-api/tab/rest_api REST API]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Special:MyLanguage/Video|Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 +
|}
 +
</mobileonly>
 +
</translate>
  
−
===Plugin doesn’t work / Plugin problems===
+
<!-----<div style="text-align: center;"><span style="background-color:#cdeffc; padding:5px; border-radius:5px;">Do you have a feature request or vote for some functionality?</span><br>
−
1) subscription is expired and plugins are disabled;
+
<span style="background-color:#cdeffc; padding:5px; border-radius:5px;">We welcome your feedback <span style="background-color:#e7e3f9; padding:5px; border-radius:5px;">[https://simplybook-voting.savio.io here].</span></span></div>
−
 
+
-->
−
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
 
−
 
 
−
3) no settings were inserted.
 
−
 
 
−
===Simplybook doesn’t sync with Google calendar===
 
−
1) please, notice that synchronization could take up to 10 mins;
 
−
 
 
−
2) if Google updates calendar app, press “Export” button again to sync;
 
−
 
 
−
3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
 
−
 
 
−
4) Google calendar events should be marked as “busy” for correct synchronization.
 
−
 
 
−
===Clients/Providers didn’t get Email/SMS notification===
 
−
1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;
 
−
 
 
−
2) Check Spam folder;
 
−
 
 
−
3) Incorrect email of the client or service provider;
 
−
 
 
−
===Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider===
 
−
1) Create 2nd SP and connect him/her to 2nd service;
 
−
 
 
−
2) Manually transfer
 
−
 
 
−
===Can’t book a certain time/date===
 
−
1) The provider can serve only 1 (x) person at a time
 
−
 
 
−
2) Check min time before reservation
 
−
 
 
−
3) Check client’s time
 
−
 
 
−
4) Inconsistency with opening hours/ working time of the service provider
 
−
 
 
−
5) Check special days
 
−
 
 
−
6) Check Google Calendar
 
−
 
 
−
7) Change timeline
 
−
 
−
===Requests that deal with prices===
 
−
1. Skip show mobile application advertisement on booking pages - Gold or Platinum
 
−
 
 
−
2. Link removed from Iframe (white label) - Gold or Platinum
 
−
 
 
−
3. Our logo and link removed from email templates - Gold or Platinum
 
−
 
 
−
===How to count sms credit===
 
−
2.3 /country’s price * American price
 
−
 
 
−
e.x 2.3/0.0229*0.0052 = 0.5222
 
−
 
 
−
https://www.nexmo.com/pricing/
 
−
 
 
−
==Using Zapier.com==
 
−
 
 
−
===Zap tutorial SimplyBook and Gmail===
 
−
We are often asked how to send confirmation email to more than one email address. It may be needed if client has an agent or if some other people need to receive confirmation letters for clients or service providers. Now this option becomes available with our new application on Zapier!
 
−
 
 
−
Firstly, create an additional field for the 2nd recipient in admin Simplybook app with the help of “Additional Fields” plugin.
 
−
 
 
−
[[File:00.png|thumb|right|Adding new field in Additional fields Settings.]]
 
−
 
 
−
After creating an additional filed, you will see the variable name. In the picture, it is additional_field_2 (but it can be additional_field_1, additional_field_3…). This variable will contain the alternative email address needed for synchronization with Gmail.
 
−
 
 
−
[[File:01.png|thumb|right|Additional fields list.]]
 
−
 
 
−
Then create a test booking on your Simplybook booking page. It is needed to notify the system that the new additional field was created in the system and is ready for further usage.
 
−
 
 
−
When Simplybook preparations are over, it is time to switch to Zapier settings. If you don’t have Zapier account yet, please register and add Simplybook to your list of applications. Detailed instructions, invitation link and examples are here http://blog.simplybook.me/zap-a-new-functionality-to-simplybook-me/ .
 
−
After that, press “Make a New Zap”.
 
−
 
 
−
Next, you will need to connect your SimplyBook account.
 
−
 
 
−
[[File:02.png|thumb|left|Connect SimplyBook to Zapier.]]
 
−
 
 
−
Verify your Simplybook account.
 
−
 
 
−
[[File:03.png|thumb|right|SimplyBook account is working.]]
 
−
 
 
−
Connect and verify your Gmail account.
 
−
 
 
−
[[File:04.png|thumb|right|Gmail account is working.]]
 
−
 
 
−
You can filter SimplyBook events if needed.
 
−
 
 
−
[[File:05.png|thumb|right|Send notification if only provider exists in the system.]]
 
−
 
 
−
In “Match up Simplybook booking to Gmail Email” select recipients of notification and select the variable of your recently created additional field. Please note, that your client will receive 2 email notifications, one from Simplibook (sent immediately) and one from Zapier (is sent in 5 minutes after booking). You may disable email notifications for clients in Simplybook Settings//Email and SMS settings by unchecking the corresponding boxes.
 
−
 
 
−
[[File:06.png|thumb|right|Match SimplyBook to Gmail.]]
 
−
 
 
−
Then enter notification text and press “Continue”. You can create more detailed and rich notification than the one on the example by adding text and using variables from the list.
 
−
 
−
[[File:06_1.png|thumb|right|Enter notification text.]]
 
−
 
 
−
Test your newly created Zap.
 
−
 
 
−
[[File:07.png|thumb|left|Test Zap.]]
 
−
 
 
−
Name it and turn this Zap on.
 
−
 
 
−
[[File:08.png|thumb|right|Enter Zap name and run it.]]
 
−
 
 
−
Check this Zap in the Zap list.
 
−
 
 
−
[[File:09.png|thumb|right|Zap list.]]
 
−
 
 
−
Congratulations, you have created a new connection that will send the copies of confirmation emails to various recipients!
 
−
 
 
−
 
 
−
== Getting started ==
 
−
<strong>MediaWiki has been successfully installed.</strong>
 
−
 
 
−
Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
 
−
 
 
−
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
 
−
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
 
−
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
 
−
* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
 
−
* [[Typical requests]]
 

Latest revision as of 09:17, 29 October 2024

Other languages:


Getting started
Booking website
Time settings
Prices and purchases
Custom Features
Calendar & Bookings


Other
Integration
For developers


Video
Getting started
Booking website
Time settings
Prices and purchases
Custom Features
Calendar & Bookings
Other
Integration
For developers
Video


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