From SimplyBook.me
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{{#seo: | {{#seo: | ||
|title=Custom Features - SimplyBook.me | |title=Custom Features - SimplyBook.me | ||
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[[File:Tickets icon.png| left]] <br> | [[File:Tickets icon.png| left]] <br> | ||
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Issue tickets for services, classes and events. The tickets can be printed or shown from mobile screen by clients and then be scanned using the SimplyBook.me admin app, or manually inserted in the Validate tickets section of SimplyBook.me. If you have HTML/CSS knowledge and Premium plan, you can customize the look of your tickets. | Issue tickets for services, classes and events. The tickets can be printed or shown from mobile screen by clients and then be scanned using the SimplyBook.me admin app, or manually inserted in the Validate tickets section of SimplyBook.me. If you have HTML/CSS knowledge and Premium plan, you can customize the look of your tickets. | ||
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Video tutorial | Video tutorial <p><youtube>Ge3IGjgLDE8</youtube></p> | ||
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<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note:'''</span> | <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note:'''</span> | ||
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">this feature is not compatible with <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Accept deposits custom feature|Accept Deposits]];</span></span> | *<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">this feature is not compatible with <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Special:MyLanguage/Accept deposits custom feature|Accept Deposits]];</span></span> | ||
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets are attached in PDF format to client confirmation email;</span> | *<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets are attached in PDF format to client confirmation email;</span> | ||
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">if <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Pay Later</span> is enabled within <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Accept payments custom feature|Accept Payments]]</span> feature, the client selects it during booking,<br></span> | *<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">if <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Pay Later</span> is enabled within <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Special:MyLanguage/Accept payments custom feature|Accept Payments]]</span> feature, the client selects it during booking,<br></span> | ||
:<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets will be sent within the separate email template after admin accepts the payment in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Payment transactions</span> report.<br></span> | :<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets will be sent within the separate email template after admin accepts the payment in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Payment transactions</span> report.<br></span> | ||
:<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It can be edited in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Tickets.</span></span> | :<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It can be edited in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Tickets.</span></span> | ||
[[File:Tickets pay later email redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/6/6a/Tickets_pay_later_email_redesigned.png]] | [[File:Tickets pay later email redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/6/6a/Tickets_pay_later_email_redesigned.png]] | ||
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets are limited: every subscription has a definite amount of tickets per month included(140 in trial period). To check the number of tickets you have please go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> and scroll to the bottom of the page. To buy more tickets please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Additional items.</span></span> | *<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">the tickets are limited: every subscription has a definite amount of tickets per month included(140 in trial period). To check the number of tickets you have please go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> and scroll to the bottom of the page. To buy more tickets please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Additional items.</span></span> | ||
[[File:Buy additional tickets path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/1/17/Buy_additional_tickets_path_redesigned.png]] | [[File:Buy additional tickets path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/1/17/Buy_additional_tickets_path_redesigned.png]] | ||
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;How to use | ;How to use | ||
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:1. Enable this feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page. | :1. Enable this feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page. | ||
[[File:Tickets enable path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/c/cf/Tickets_enable_path_redesigned.png]] | [[File:Tickets enable path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/c/cf/Tickets_enable_path_redesigned.png]] | ||
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[[File:Attach ticket to service redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/1/1b/Attach_ticket_to_service_redesigned.png]] | [[File:Attach ticket to service redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/1/1b/Attach_ticket_to_service_redesigned.png]] | ||
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:5. When the event time comes and you need to validate tickets please go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Tickets</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Validate ticket.</span> | :5. When the event time comes and you need to validate tickets please go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Tickets</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Validate ticket.</span> | ||
(or access it from Calendar page) | (or access it from Calendar page) | ||
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[[File:Validate ticket mobile manually find.png|border|center]] | [[File:Validate ticket mobile manually find.png|border|center]] | ||
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:7. If you have SimplyBook.me admin application you can easily scan and check-in tickets there from <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Dashboard.</span> | :7. If you have SimplyBook.me admin application you can easily scan and check-in tickets there from <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Dashboard.</span> | ||
[[File:Scan ticket path in app.png|border|center]] | [[File:Scan ticket path in app.png|border|center]] | ||
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[[File:Custom ticket overview redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/0/02/Custom_ticket_overview_redesigned.png]] | [[File:Custom ticket overview redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/0/02/Custom_ticket_overview_redesigned.png]] | ||
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:10. From the client side they can get tickets on the appointment/payment confirmation page when the booking process is completed. | :10. From the client side they can get tickets on the appointment/payment confirmation page when the booking process is completed. | ||
:Or they can go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">My bookings</span> tab and use the corresponding button there to download ticket PDF and print. | :Or they can go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">My bookings</span> tab and use the corresponding button there to download ticket PDF and print. | ||
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[[File:Tickets client side 2.png|border|center]] | [[File:Tickets client side 2.png|border|center]] | ||
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Latest revision as of 12:30, 24 September 2025
Issue tickets for services, classes and events. The tickets can be printed or shown from mobile screen by clients and then be scanned using the SimplyBook.me admin app, or manually inserted in the Validate tickets section of SimplyBook.me. If you have HTML/CSS knowledge and Premium plan, you can customize the look of your tickets.
Video tutorial
Please note:
- this feature is not compatible with Accept Deposits;
- the tickets are attached in PDF format to client confirmation email;
- if Pay Later is enabled within Accept Payments feature, the client selects it during booking,
- the tickets will be sent within the separate email template after admin accepts the payment in Payment transactions report.
- It can be edited in Custom features -> Tickets.
- the tickets are limited: every subscription has a definite amount of tickets per month included(140 in trial period). To check the number of tickets you have please go to Plans&Prices -> Subscriptions and scroll to the bottom of the page. To buy more tickets please navigate to Plans&Prices -> Additional items.
- How to use
- 1. Enable this feature on your Custom Features page.
- 2. Navigate to Manage using the link near the enabled feature or go to Manage -> Services section.
- 3. Select the service you would like to sell the tickets for with a click and go to Tickets tab.
- 4. Enable tickets issuing and connect the template by clicking on it. Save settings.
- (There is one default template, but with Premium plan you can create your own one).
- 5. When the event time comes and you need to validate tickets please go to Custom Features -> Tickets -> Validate ticket.
(or access it from Calendar page)
- 6. Look for the ticket by its unique number(can be used on desktop and mobile) or scan the QR code(open that page from mobile device).
- Check the booking information if necessary and click on Validate ticket
- 7. If you have SimplyBook.me admin application you can easily scan and check-in tickets there from Dashboard.
- 8. Ticket codes can be found in the related bookings on Calendar page or in Booking details report.
- You can also print tickets from there.
- 9. (optional) If you have Premium plan and know HTML/CSS or have someone who can help with it you can create a custom ticket template in Custom features -> Tickets -> Custom ticket.
- 10. From the client side they can get tickets on the appointment/payment confirmation page when the booking process is completed.
- Or they can go to My bookings tab and use the corresponding button there to download ticket PDF and print.
