How to Cancel SimplyBook.me subscription: Difference between revisions
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|title=How to Cancel SimplyBook.me subscription SimplyBook.me | |title=How to Cancel SimplyBook.me subscription SimplyBook.me | ||
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As your business evolves, your subscription plan may no longer meet your requirements. Not to worry! You have the freedom to: | As your business evolves, your subscription plan may no longer meet your requirements. Not to worry! You have the freedom to: | ||
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* Easily cancel your recurring subscription payment profile. | * Easily cancel your recurring subscription payment profile. | ||
* Choose a different plan that better suits your needs. | * Choose a different plan that better suits your needs. | ||
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* Get a more simplified booking solution <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[https://simplymeet.me/ SimplyMeet.me]</span> if SimplyBook.me is too extensive for your needs | * Get a more simplified booking solution <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[https://simplymeet.me/ SimplyMeet.me]</span> if SimplyBook.me is too extensive for your needs | ||
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We're here to provide a seamless and flexible experience. If you have any questions or need assistance, our support team is ready to help. | We're here to provide a seamless and flexible experience. If you have any questions or need assistance, our support team is ready to help. | ||
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==How to cancel the paid subscription== | ==How to cancel the paid subscription== | ||
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If you have purchased a paid plan at least once, the account will not be automatically deleted after the subscription cancellation even if you do not use it for some period of time.<br> | If you have purchased a paid plan at least once, the account will not be automatically deleted after the subscription cancellation even if you do not use it for some period of time.<br> | ||
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:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account. | :1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account. | ||
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:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">top block with the subscription details</span> please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">three dots</span> actions menu. | :2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">top block with the subscription details</span> please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">three dots</span> actions menu. | ||
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:3. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Cancel recurring</span> and confirm the action. | :3. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Cancel recurring</span> and confirm the action. | ||
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:4. As a result there will be no further charges. You will be able to use all the options till the current period expires.<br> | :4. As a result there will be no further charges. You will be able to use all the options till the current period expires.<br> | ||
:You will be able to buy the desired plan in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> at any time and set a new recurring profile for a seamless system use. | :You will be able to buy the desired plan in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> at any time and set a new recurring profile for a seamless system use. | ||
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==How to downgrade the subscription== | ==How to downgrade the subscription== <!--T:10--> | ||
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'''Please note!''' It is not possible to downgrade to a free plan. | '''Please note!''' It is not possible to downgrade to a free plan. | ||
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:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account. | :1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account. | ||
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:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">plans options block</span> please click on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Downgrade</span> under the desired plan. | :2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">plans options block</span> please click on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Downgrade</span> under the desired plan. | ||
(Please note! It is possible to downgrade if the lower plan can fit all the items activated in your account) | (Please note! It is possible to downgrade if the lower plan can fit all the items activated in your account) | ||
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==Need a simpler solution?== | ==Need a simpler solution?== | ||
Please <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">contact our support</span> either in LiveChat directly from your account or send an email to <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[mailto:support@simplybook.me support@simplybook.me]</span> and we will be happy to help you to choose the best matching plan for your business.<br><br> | Please <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">contact our support</span> either in LiveChat directly from your account or send an email to <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[mailto:support@simplybook.me support@simplybook.me]</span> and we will be happy to help you to choose the best matching plan for your business.<br><br> | ||
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==How to delete the account== | ==How to delete the account== | ||
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Before the account removal you may also consider canceling the subscription to not be charged if you have a pause in your business or have a seasonal occupation instead of deleting it.<br><br> | Before the account removal you may also consider canceling the subscription to not be charged if you have a pause in your business or have a seasonal occupation instead of deleting it.<br><br> | ||
If that's the case please check <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[How_to_Cancel_SimplyBook.me_subscription#How_to_cancel_the_paid_subscription|the steps for recurring payment cancellation]].</span> | If that's the case please check <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Special:MyLanguage/How_to_Cancel_SimplyBook.me_subscription#How_to_cancel_the_paid_subscription|the steps for recurring payment cancellation]].</span> | ||
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Or, if the subscription does not currently fit your needs, you can buy another one according to <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[How_to_Cancel_SimplyBook.me_subscription#How_to_downgrade_the_subscription|this]].</span> | Or, if the subscription does not currently fit your needs, you can buy another one according to <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Special:MyLanguage/How_to_Cancel_SimplyBook.me_subscription#How_to_downgrade_the_subscription|this]].</span> | ||
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Of course you can always contact our support for assistance with selecting a new subscription plan to match your current business needs in the best way. | Of course you can always contact our support for assistance with selecting a new subscription plan to match your current business needs in the best way. | ||
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If you are sure that you want to delete the account please follow these simple steps: | If you are sure that you want to delete the account please follow these simple steps: | ||
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:1. Go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;"> | :1. Go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Account info</span> and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account.</span><br> | ||
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[[File: | :2. We kindly ask you to indicate the reason why you have decided to delete your company. Please keep in mind that it can't be restored. If you register a new company in the future, your old company name in url can't be used. | ||
Once completed, your account will be deleted. For a certain period, you'll have the option to restore it. If not, it will be permanently removed from our databases. | [[File:Sb delete account path new flow.png|1200px|1200px| center|link=https://help.simplybook.me/images/b/b0/Sb_delete_account_path_new_flow.png]] | ||
Once completed, your account will be deleted. For a certain period, you'll have the option to [[Special:MyLanguage/How_to_unblock_account|restore]] it. If not, it will be permanently removed from our databases. | |||
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