Time slots are not bookable: Difference between revisions
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{{#seo: | {{#seo: | ||
|title=Time slots are not bookable - SimplyBook.me | |title=Time slots are not bookable - SimplyBook.me | ||
|description= | |description=Troubleshooting unbookable time slots. Fix configuration issues preventing client bookings. Check advance booking settings, provider availability. | ||
|titlemode=append | |titlemode=append | ||
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content | |keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content | ||
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In certain conditions it may happen that some period of time looks as available on your company admin side, but these timeslots are not shown on the booking website and thus cannot be booked. | In certain conditions it may happen that some period of time looks as available on your company admin side, but these timeslots are not shown on the booking website and thus cannot be booked. | ||
It is the system peculiarity and there is currently no way to change its operation. | It is the system peculiarity and there is currently no way to change its operation. | ||
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;Preconditions: | ;Preconditions: | ||
:1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider|Provider(s)]]</span> are set to serve more than one client at a time. | :1. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_add_a_provider|Provider(s)]]</span> are set to serve more than one client at a time. | ||
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:2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration|service duration]].</span> | :2. <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Need_to_change_interval_(timeframe)|Timeframe]]</span> period selected in the system is less than <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Adding_services,_providers_and_availability(new_interface)#How_to_set_service_duration|service duration]].</span> | ||
:For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration. | :For example, you have selected <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">10mins</span> timeframe and set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">30mins</span> service duration. | ||
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;Case example: | ;Case example: | ||
* Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:00-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:40-13:10</span> | * Slots are booked at <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:00-12:30</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">12:40-13:10</span> | ||
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;How to avoid the risk of such cases: | ;How to avoid the risk of such cases: | ||
:1. Try to have service duration equal to timeframe if possible | :1. Try to have service duration equal to timeframe if possible | ||