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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
| + | {{#seo: |
| − | <span class="qa">[[Where to upgrade or renew subscription?]]</span>
| + | |title=Frequently Asked Questions about Prices in Online Booking Appointment System SimplyBook.me |
| − | <div class="mw-collapsible-content">
| + | |titlemode=append |
| − | In Prices // Subscriptions section chose the package you need and press "Buy" under it. <br/>
| + | |keywords=faq, frequently asked questions, employee scheduling software, free online calendar, online appointment scheduling, booking system, online booking calendar, scheduling app, free scheduling software, schedule, online calendar, booking software |
| − | [[File:ChooseSubscription750.png | center ]]
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| − | </div>
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Is the system free?]]</span>
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| − | <div class="mw-collapsible-content">
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| − | For the first month we provide clients with unlimited plugins and 50 bookings. Then, clients can continue using free plan with 1 plugin and 50 bookings per month or upgrade to paid subscription in Prices // Subscriptions.
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Important for Free accounts]]</span>
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| − | <div class="mw-collapsible-content">
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| − | *Free accounts allow using 1 plugin and 50 bookings per month.
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| − | *Free plan should be manually renewed each month in Prices // Subscriptions.
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| − | *Free unattended accounts are deleted after 3 months without any activity. If you plan not to use free account for a long time, login at least once a month to renew your free plan.
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[What will happen if I don't pay?]]</span>
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| − | <div class="mw-collapsible-content">
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| − | You will not be able to access calendar,reports and other functionality (plugins will be disabled), but your clients will still be able to book your services. <br/>If you are having a break in your business (and you had paid subscription), you can close all your working hours and leave your account until you need it again and then renew your subscription.<br/> If you have free plan you can also close all your working hours, but you need to renew your free plan each month so that your company does not get deleted within 3 months.
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Upgrade from lower to higher subscription before current subscription expired.]]</span>
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| − | <div class="mw-collapsible-content">
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| − | Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. <br/>
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| − | If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.
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| − | </div>
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| I upgraded the system but the plugins are still unavailable]]</span>
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| − | <div class="mw-collapsible-content">
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| − | Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. <br/>
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| − | If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.
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| − | </div>
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Where to see subscription details?]]</span>
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| − | <div class="mw-collapsible-content">
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| − | *in Dashboard in ''Your Current Tariff'' section<br/>
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| − | [[File:SubscriptionDetailsDashboard750.png | center ]]
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| − | *In Prices // Subscriptions <br/>
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| − | [[File:SubscriptionDetailsPrices750.png | center ]]
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| − | </div>
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Where to find payment history?]]</span>
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| − | <div class="mw-collapsible-content">
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| − | In Prices//Subscriptions// View payments history.
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| − | </div>
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| − | </div>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Payment options & commissions (Credit Card, PayPal, Wire Transfer)]]</span>
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| − | <div class="mw-collapsible-content">
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| − | There are 3 payment options to pay for your subscription:
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| − | *'''Credit Card''' via Borgun system (no commissions)
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| − | *'''PayPal''' available only in USD, if you have no PayPal option, change your currency in Prices//Subscriptions to USD. (additional fees of approx 0.30 USD + 5% on top of each transaction apply for Paypal)
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| − | *'''Wire transfer''' to account:
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| − | IBAN-nr.: IS260515260052305312015230
| + | *<div class=" article">[[ My subscription and how to renew]]</ div> |
| − | | + | *<div class=" article"> [[How_to_get_invoice | How to get invoice]]</div> |
| − | SWIFT: GLITISRE
| + | *<div class=" article">[[ Important for Free accounts]]</div> |
| − | | + | *<div class=" article">[[ SMS Pricing]]</div> |
| − | Beneficiary: Notando Iceland ltd
| + | *<div class=" article">[[ Additional Bookings]]</ div> |
| − | | + | *<div class=" article"> [[Link_removal_and_custom_domain| Link Removal and Custom Domain ]]</div> |
| − | REMARK: Minimum transfer is $50/50Eur/40GBP
| + | *<div class=" article">[[ Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div> |
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[SMS Pricing]]</span>
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| − | <div class="mw-collapsible-content"> | |
| − | SMS packages are written in credits. 1 credit does not equal 1 sms. The price for sms differs from country to country and depends on the usd rate exchange, that is why we use credit system. For example 1 sms can vary from 0.5 credits to 1 credit depending on the country.
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[Additional bookings]]</span>
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| − | <div class="mw-collapsible-content">
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| − | Additional bookings can be purchased in Prices//additional items. Contrary to bookings including into the subscription, additional bookings do not have expiration date (unless it is written in the pack title). If you purchase additional bookings, they will not finish until you use all of them.
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| − | </div> | |
| − | </div>
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| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[Additional plugins]]</span>
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| − | <div class="mw-collapsible-content">
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| − | You can purchase additional plugins in Prices//Additional items. additional plugins are purchased for a year.
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[White Label & own domain]]</span>
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| − | <div class="mw-collapsible-content"> | |
| − | White Label (removal of (c)Simplybook copyright) is available for Gold and Platinum users.
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| − | If you want to change simplybook.me in url of your booking page, you can purchase "Own domain" feature in Prices//Additional items. Then in your Domain controller, you need to find where you set the DNS records. You should make the A record for your website direct to 198.27.74.48 and let us know about this (via livehelp or by sending message to support@notando.is). Then we can do the changes on our side to accept your domain.
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[How to delete account?]]</span>
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| − | <div class="mw-collapsible-content">
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| − | ;If you are the only user:
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| − | In order to delete account, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.
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| − | ;If you have more than 1 user in Manage//users.
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| − | Rename one of your users to "confirmdelete". Only admin of the page can rename users. Then, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.
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