Translations:AI Voice Booking/1/nl: Difference between revisions

Latest revision as of 11:07, 13 January 2026

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Message definition (AI Voice Booking)

Add an AI-powered booking experience to your website and messaging channels. The assistant collects booking details, checks slot eligibility, and creates reservations automatically.
All-in-one AI booking module that connects your assistant to your website and messaging channels to take bookings and send confirmations and reminders. Configure integrations (Facebook Messenger, WhatsApp, web widget) and basic settings, then start accepting reservations automatically.
 
;How to use:
1. Enable the feature on your Custom features page -> Other -> AI Voice booking. 
[[File:Ai voice booking enable path.png|1200px|center|link=https://help.simplybook.me/images/1/17/Ai_voice_booking_enable_path.png]]
 
2. Get free trial credits there or purchase more AI booking credits on Plans& Prices page -> Addtional items 
 
3. You will be able to see the number of remaining credits on Dashboard page or in Account info. 
[[File:Ai credits balance.png|1200px|center|link=https://help.simplybook.me/images/8/8c/Ai_credits_balance.png]]
 
4. Get back to Custom features -> Other -> AI Voice booking to adjust the preferences for the AI voice, model, email verification text. 
[[File:Ai main configuration.png|1200px|center|link=https://help.simplybook.me/images/4/47/Ai_main_configuration.png]]
 
5. Now choose the option where AI booking will be available for your clients.
 
==Widget/Booking website==
1. After the credits are purchased the AI chat widget is added to your booking website by default. The clients will be able to send text or voice messages to go through the booking process with the help of AI.
 
2. If you have own website you can add AI booking widget there. Simply navigate to ‘’’Widget settings’’’ there, select the preferable colors, click on “Save & get widget color” to generate the widget code.
[[File:Ai widget settings path.png|1200px|center|link=https://help.simplybook.me/images/d/d4/Ai_widget_settings_path.png]]
[[File:Ai widget settings view & get code.png|1200px|center|link=https://help.simplybook.me/images/4/43/Ai_widget_settings_view_%26_get_code.png]]
 
3. Navigate to your website editor and paste the code to the page where you would like the AI booking widget to be available. That’s it.
 
==WhatsApp AI booking==
1. Open [https://developers.facebook.com/apps/ Facebook Developers] and click “Create App”:
[[File:Create sb app step 1.png|1200px|center|link=https://help.simplybook.me/images/9/9c/Create_sb_app_step_1.png]]
 
2. Enter your preferable app details:
[[File:Add app name step2.png|1200px|center|link=https://help.simplybook.me/images/d/db/Add_app_name_step2.png]]
 
3. Select WhatsApp use case:
[[File:Connect through whatsapp step3.png|1200px|center|link=https://help.simplybook.me/images/8/8a/Connect_through_whatsapp_step3.png]]
 
4. Select the business profile or create a new one.
[[File:Select or create business step 5.png|1200px|center|link=https://help.simplybook.me/images/1/18/Select_or_create_business_step_5.png]]
 
5. Click on “Next” to proceed:
 
6. Review the details and click “Go to dashboard”:
[[File:Go to dashboard step 6.png|1200px|center|link=https://help.simplybook.me/images/f/fc/Go_to_dashboard_step_6.png]]
 
7. Select “Use cases” tab and click on “Customize” button:
[[File:User cases customize.png|1200px|center|link=https://help.simplybook.me/images/a/a7/User_cases_customize.png]]
 
8. Accept Terms of service and confirm business profile:
[[File:Accept the terms and confirm profile.png|1200px|center|link=https://help.simplybook.me/images/8/8c/Accept_the_terms_and_confirm_profile.png]]
 
9. Choose “Start using the API”:
[[File:Start using the api.png|1200px|center|link=https://help.simplybook.me/images/1/11/Start_using_the_api.png]]
 
10. Then go to “Configure webhooks”:
[[File:Configure webhooks.png|1200px|center|link=https://help.simplybook.me/images/b/bc/Configure_webhooks.png]]
 
11. Copy “Callback url” and “Verification token” from your SimplyBook.me Account -> Custom features -> AI Voice booking and paste them to the corresponding fields in the app. Verify and save:
[[File:Callback and token.png|1200px|center|link=https://help.simplybook.me/images/f/f6/Callback_and_token.png]]
 
12. On the next step in the “Select product” please choose “WhatsApp Business Account”:
[[File:Select product.png|1200px|center|link=https://help.simplybook.me/images/6/66/Select_product.png]]
 
13. Then enable necessary webhooks: messages and calls (in case you want to accept calls):
[[File:Calls and msg subscriptions.png|1200px|center|link=https://help.simplybook.me/images/5/5d/Calls_and_msg_subscriptions.png]]
 
14. Now you can add phone numbers and payment method (because FB wants to charge you for messages).
Copy the phone number id from Facebook and paste it to the corresponding form in your Simplybook.me account.
[[File:Manage phone numbers.png|1200px|center|link=https://help.simplybook.me/images/b/b1/Manage_phone_numbers.png]]
[[File:Copy phone number id.png|1200px|center|link=https://help.simplybook.me/images/9/91/Copy_phone_number_id.png]]
 
15. Now you need to create a system user. Please go to the [https://business.facebook.com/latest/settings/ Facebook Business profile] and open System users tab:
[[File:Add user facebook.png|1200px|center|link=https://help.simplybook.me/images/b/b7/Add_user_facebook.png]]
 
16. Click Add new user and fill user details:
[[File:Create user facebook step 2.png|1200px|center|link=https://help.simplybook.me/images/1/1b/Create_user_facebook_step_2.png]]
 
17. Then navigate to Assign Assets:
[[File:Assign assets path.png|1200px|center|link=https://help.simplybook.me/images/9/9e/Assign_assets_path.png]]
 
18. In Apps tab select your app and enable “Manage app” permission:
[[File:Add manage app permission.png|1200px|center|link=https://help.simplybook.me/images/f/f3/Add_manage_app_permission.png]]
 
19. In WhatsApp accounts tab select your WhatsApp accounts and enable Manage WhatsApp business accounts permission:
[[File:Whatsapp acc permissions add.png|1200px|center|link=https://help.simplybook.me/images/1/17/Whatsapp_acc_permissions_add.png]]
 
20. After assigning assets click Generate Token:
[[File:Generate token path.png|1200px|center|link=https://help.simplybook.me/images/d/dd/Generate_token_path.png]]
 
21. Select your app from the drop down menu and then set token expiration to “never”:
[[File:Token never expire.png|1200px|center|link=https://help.simplybook.me/images/2/2a/Token_never_expire.png]]
 
22. Select the following permissions:
[[File:Whatapp permissions.png|1200px|center|link=https://help.simplybook.me/images/9/97/Whatapp_permissions.png]]
 
23. Copy token and paste into SB and save settings. 
[[File:Paste token to sbm.png|1200px|center|link=https://help.simplybook.me/images/e/e7/Paste_token_to_sbm.png]]
 
24. Now back to [https://developers.facebook.com/apps/ Facebook Developers] select your app, click Settings -> Basic. Insert Privacy policy and Terms of service URLS
[[File:App settings basic path.png|1200px|center|link=https://help.simplybook.me/images/7/70/App_settings_basic_path.png]]
[[File:Insert your terms and privacy policy links upd.png|1200px|center|link=https://help.simplybook.me/images/9/92/Insert_your_terms_and_privacy_policy_links_upd.png]]
 
25. Copy App Secret and insert into SB.
[[File:Paste app secret to sbm.png|1200px|center|link=https://help.simplybook.me/images/2/20/Paste_app_secret_to_sbm.png]]
 
26. Now you can publish the app, provide your customers with your WhatsApp business number and let them book the services with the help of AI.
[[File:Publish wa app.png|1200px|center|link=https://help.simplybook.me/images/5/55/Publish_wa_app.png]]
 
==Setup Facebook Messenger==
1. Open [https://developers.facebook.com/apps/ Facebook Developers] and click “Create App”:
[[File:Create sb app step 1.png|1200px|center|link=https://help.simplybook.me/images/9/9c/Create_sb_app_step_1.png]]
 
2. Enter your preferable app details:
[[File:Test messenger app create step 1.png|1200px|center|link=https://help.simplybook.me/images/c/ce/Test_messenger_app_create_step_1.png]]
 
3. Select Messenger use case from the list:
[[File:Select messenger ai.png|1200px|center|link=https://help.simplybook.me/images/7/75/Select_messenger_ai.png]]
 
4. Choose the business profile or create a new one.
[[File:Connect msg app to business.png|1200px|center|link=https://help.simplybook.me/images/f/f8/Connect_msg_app_to_business.png]]
 
5. Proceed to app Dashboard after reviewing the details
[[File:App overview step.png|1200px|center|link=https://help.simplybook.me/images/9/96/App_overview_step.png]]
 
6. Click customize use case:
[[File:Msg customize use case.png|1200px|center|link=https://help.simplybook.me/images/a/a5/Msg_customize_use_case.png]]
 
7. In Messenger API settings insert webhook URL and verification token from SB and Click Verify and save:
[[File:Msg api settings path.png|1200px|center|link=https://help.simplybook.me/images/9/94/Msg_api_settings_path.png]]
[[File:Msg callback url and verification token.png|1200px|center|link=https://help.simplybook.me/images/7/7e/Msg_callback_url_and_verification_token.png]]
 
8. Back to Messenger API settings to connect the Facebook page where AI option will be added and generate a token. Click connect and select the page:
[[File:Msg api connect to page.png|1200px|center|link=https://help.simplybook.me/images/1/19/Msg_api_connect_to_page.png]]
 
9. Click Add subscription:
[[File:Msg add subscription.png|1200px|center|link=https://help.simplybook.me/images/0/0c/Msg_add_subscription.png]]
 
10. Select messages:
[[File:Add messages subscription.png|1200px|center|link=https://help.simplybook.me/images/6/6d/Add_messages_subscription.png]]
 
11. Click Generate token and copy token and insert into SB:
[[File:Msg generate token path.png|1200px|center|link=https://help.simplybook.me/images/5/5c/Msg_generate_token_path.png]]
[[File:Paste msg token to sbm.png|1200px|center|link=https://help.simplybook.me/images/c/ce/Paste_msg_token_to_sbm.png]]
 
12. In Basic application settings copy App Secret and insert into SB:
[[File:Basic setting path msg.png|1200px|center|link=https://help.simplybook.me/images/8/88/Basic_setting_path_msg.png]]
[[File:Copy msg app secret.png|1200px|center|link=https://help.simplybook.me/images/6/6d/Copy_msg_app_secret.png]]
[[File:Msg insert app secret to sbm.png|1200px|center|link=https://help.simplybook.me/images/e/e8/Msg_insert_app_secret_to_sbm.png]]
 
13. Now you are ready to publish an application. And your visitors can chat with bot on your page.
[[File:Msg publish the app.png|1200px|center|link=https://help.simplybook.me/images/d/df/Msg_publish_the_app.png]]
 
==Report==
You can see the chats, the number of credits used as well as view the session details with the related bookings info if the booking process was successful in Reports -> AI Booking
[[File:Ai report path.png|1200px|center|link=https://help.simplybook.me/images/4/41/Ai_report_path.png]]
[[File:Ai report view session details.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Ai_report_view_session_details.png]]

Voeg een AI-gestuurde boekingservaring toe aan uw website en messagingkanalen. De assistent verzamelt boekingsgegevens, controleert de beschikbaarheid van tijdsloten en maakt automatisch reserveringen aan. Alles-in-één AI-boekingsmodule die uw assistent verbindt met uw website en messagingkanalen om boekingen te accepteren en bevestigingen en herinneringen te verzenden. Configureer integraties (Facebook Messenger, WhatsApp, webwidget) en basisinstellingen, en begin vervolgens automatisch reserveringen te accepteren.

Hoe te gebruiken

1. Schakel de functie in op uw pagina Aangepaste functies -> AI Voice Booking.

2. Ontvang daar gratis proefcredits of koop meer AI-boekingscredits op de pagina Plannen & Prijzen -> Extra items

3. U kunt het aantal resterende credits bekijken op de Dashboard-pagina of in Accountinformatie.

4. Ga terug naar Aangepaste functies -> AI Voice Booking om de voorkeuren voor de AI-stem, het model en de e-mailverificatie aan te passen.

5. Kies nu de optie waar AI-boekingen beschikbaar zullen zijn voor uw klanten.

Widget/Boekingswebsite

1. Nadat de credits zijn aangeschaft, wordt de AI-chatwidget standaard toegevoegd aan uw boekingswebsite. Klanten kunnen tekst- of spraakberichten sturen om het boekingsproces met behulp van AI te doorlopen.

2. Als u een eigen website heeft, kunt u daar de AI-boekingswidget toevoegen. Navigeer eenvoudig naar ‘’’Widgetinstellingen’’’, selecteer de gewenste kleuren, klik op “Opslaan & widgetkleur ophalen” om de widgetcode te genereren.

3. Ga naar uw website-editor en plak de code op de pagina waar u wilt dat de AI-boekingswidget beschikbaar is. Dat is alles.

WhatsApp AI-boekingen

1. Open [1] en klik op “Create App”:

2. Voer uw gewenste app-gegevens in:

3. Selecteer WhatsApp-gebruiksdoel:

4. Selecteer het bedrijfsprofiel of maak een nieuw profiel aan.

5. Klik op “Next” om door te gaan:

6. Controleer de gegevens en klik op “Go to dashboard”:

7. Selecteer het tabblad “Use cases” en klik op de knop “Customize”:

8. Accepteer de Servicevoorwaarden en bevestig het bedrijfsprofiel:

9. Kies “Start using the API”:

10. Ga vervolgens naar “Configure webhooks”:

11. Kopieer “Callback url” en “Verification token” vanuit uw SimplyBook.me Account -> Aangepaste functies -> AI Voice Booking en plak ze in de overeenkomstige velden in de app. Verifieer en sla op:

12. Kies in de volgende stap bij “Select product” voor “WhatsApp Business Account”:

13. Schakel vervolgens de benodigde webhooks in: berichten en oproepen (indien u oproepen wilt accepteren):

14. Voeg nu telefoonnummers en betaalmethode toe (Facebook brengt kosten in rekening voor berichten). Kopieer het telefoonnummer-ID van Facebook en plak dit in het bijbehorende formulier in uw SimplyBook.me-account.

15. Maak nu een systeemgebruiker aan. Ga naar het Facebook Business-profiel en open het tabblad Systeemgebruikers:

16. Klik op Voeg nieuwe gebruiker toe en vul de gebruikersgegevens in:

17. Navigeer vervolgens naar Toewijzen van middelen:

18. Selecteer in het tabblad Apps uw app en schakel de permissie “Manage app” in:

19. Selecteer in het tabblad WhatsApp-accounts uw WhatsApp-accounts en schakel de permissie Beheer WhatsApp-bedrijfsaccounts in:

20. Klik na het toewijzen van middelen op Genereer token:

21. Selecteer uw app in het dropdownmenu en stel de tokenvervaldatum in op “never”:

22. Selecteer de volgende permissies:

23. Kopieer de token en plak deze in SB en sla de instellingen op.

24. Ga nu terug naar [2], selecteer uw app, klik op Instellingen -> Basis. Voer de URL’s van het Privacybeleid en de Servicevoorwaarden in.

25. Kopieer de App Secret en voer deze in SB in.

26. Nu kunt u de app publiceren, uw klanten uw WhatsApp-bedrijfsnummer geven en hen laten boeken met behulp van AI.

Facebook Messenger instellen

1. Open [3] en klik op “Create App”:

2. Voer uw gewenste app-gegevens in:

3. Selecteer Messenger-gebruiksdoel uit de lijst:

4. Kies het bedrijfsprofiel of maak een nieuw profiel aan.

5. Ga naar het Dashboard van de app na controle van de gegevens

6. Klik op customize use case:

7. Voer in de Messenger API-instellingen de webhook-URL en verificatietoken van SB in en klik op Verifiëren en opslaan:

8. Ga terug naar Messenger API-instellingen om de Facebook-pagina te verbinden waarop de AI-optie wordt toegevoegd en genereer een token. Klik op verbinden en selecteer de pagina:

9. Klik op Abonnement toevoegen:

10. Selecteer berichten:

11. Klik op Genereer token, kopieer de token en voer deze in SB in:

12. Kopieer in de Basisapp-instellingen de App Secret en voer deze in SB in:

13. Nu bent u klaar om een applicatie te publiceren. Bezoekers kunnen chatten met de bot op uw pagina.

Rapport

U kunt de chats, het aantal gebruikte credits en de sessiedetails met de bijbehorende boekingsinformatie bekijken als het boekingsproces succesvol was in Rapporten -> AI Booking

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