My SimplyBook.me subscription and how to renew: Difference between revisions

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Latest revision as of 10:30, 11 August 2025

Where to check subscription details

There are several places where you can see your subscription details

1. Dashboard, Your current tariff section

2. Plans&Prices//Subscriptions above Subscriptions table

3. On Account info page, on the right side.

How to renew subscription

In Plans&Prices // Subscriptions section choose the package you need and press "Buy/Renew" under it.

There are several payment gateways to pay for your subscription depending on your region/currency:

Credit Card via SafeCharge or Stripe systems

Wire transfer to account:

Beneficiary: SimplyBook.me ltd

Address: 21 Karaiskaki str., Oasis Center, 3032 Limassol, Cyprus

IBAN EURO: IS800537387113314509189970

IBAN GBP: IS920537382003884509189970

IBAN USD: IS280537381011334509189970

SWIFT: GLITISRE

REMARK: Minimum transfer is $50/50Eur/40GBP

Please note! Subscription payments made for your SimplyBook.me account via SafeCharge, Stripe (or PayPal if you have difficulties with Safecharge system) are set as recurring and will automatically renew based on the selected subscription period.
You can cancel recurring payment at any time in Plans & Prices -> Payments history -> Recurring payment profiles.

When you select to pay with your bank card (via SafeCharge, Stripe systems or PayPal) your payment method gets saved in Plans & Prices -> Payments history -> Payment methods
and you will be able to use these saved methods for the future purchases of subscriptions and/or additional items so that you will not need to remember the credentials each time you need to add something to your system.

You can always disable the methods that were previously saved in Plans & Prices -> Subscriptions -> scroll the page down -> Edit payment methods.

How to change payment method

It may happen that you need to change either your credit card details or switch between payment options.

You can simply make a new payment for the desired plan by clicking on "Buy"/"Renew"/"Upgrade" under the corresponding option in the "Subscriptions" tab.

Choose the preferred payment method, provide you details and confirm payment. New payment method will be automatically saved when your payment is confirmed.

Can the subscription be refunded?

Refunds are easily available if the payment was done in last three months.
To request it you just have to contact support agent by pressing the “Live help” button and ask for a refund.

@@ Line 1: / Line 1: @@
+<languages/>
+<translate>
+<!--T:1-->
+{{#seo:
+|title=My SimplyBook.me subscription and how to renew | SimplyBook.me
+|description=Understand your subscription details and renewal process. Follow the guide to maintain your SimplyBook.me account.
+|titlemode=append
+|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
+}}
+</translate>
+<translate>
+<!--T:2-->
 __FORCETOC__
 ==Where to check subscription details==
@@ Line 5: / Line 18: @@
 <br><br>
 :1. Dashboard, Your current tariff section
-[[File:Current plan dashboard.png| center]]
+[[File:Subscription info on dashboard redesigned.png|1200px| center|link=https://help.simplybook.me/images/5/5c/Subscription_info_on_dashboard_redesigned.png]]
 <br><br>
-:2. Plans&Prices//Subscriptions under Prices table
+</translate>
-[[File:Current plan subscriptions page.png | center]]
+<translate>
+<!--T:3-->
+:2. Plans&Prices//Subscriptions above Subscriptions table
+[[File:Plans and prices page subscription info redesigned2.png|1200px|center|link=https://help.simplybook.me/images/8/81/Plans_and_prices_page_subscription_info_redesigned2.png]]
 <br><br>
-:3. On Welcome page, on the right side.
+</translate>
-[[File:Plan check3.png |center]]
+<translate>
+<!--T:4-->
+:3. On Account info page, on the right side.
+[[File:Plan info on my account page redesigned.png|1200px|center|link=https://help.simplybook.me/images/1/18/Plan_info_on_my_account_page_redesigned.png]]
 <br><br>
+</translate>
+<translate>
+<!--T:5-->
 ==How to renew subscription==
 <br><br>
-In Plans&Prices // Subscriptions section choose the package you need and press "Buy" under it. <br/>
+In Plans&Prices // Subscriptions section choose the package you need and press "Buy/Renew" under it. <br/>
-[[File:Buy new subscription.png | center]]
+[[File:Buy new subscription path redesigned2.png|1200px| center|link=https://help.simplybook.me/images/3/34/Buy_new_subscription_path_redesigned2.png]]
 <br><br>
-There are 3 payment options to pay for your subscription:<br/>
+There are several payment gateways to pay for your subscription depending on your region/currency:<br/>
-[[File:Payment options.png | center ]]<br/>
+[[File:Payment methods for susbscription redesigned2.png|1200px| center|link=https://help.simplybook.me/images/b/b9/Payment_methods_for_susbscription_redesigned2.png]]<br/>
-*'''Credit Card''' via Borgun system (no commissions)<br><br>
+</translate>
-*'''PayPal''' available only in USD, if you have no PayPal option,<br><br>change your currency in Plans&Prices // Subscriptions to USD.<br><br>(additional fees of approx 0.30 USD + 5% on top of each transaction apply for Paypal)<br><br>
+<translate>
+<!--T:6-->
+*'''Credit Card''' via SafeCharge or Stripe systems<br><br>
+<!--T:7-->
 *'''Wire transfer''' to account:<br><br>
-:IBAN-nr.: IS260515260052305312015230
+<!--T:8-->
+:Beneficiary: SimplyBook.me ltd
+:Address: 21 Karaiskaki str., Oasis Center, 3032 Limassol, Cyprus
+<!--T:9-->
+:IBAN EURO: IS800537387113314509189970
+:IBAN GBP: IS920537382003884509189970
+:IBAN USD: IS280537381011334509189970
 :SWIFT: GLITISRE
-:Beneficiary: Notando Iceland ltd
+<!--T:10-->
+:REMARK: Minimum transfer is $50/50Eur/40GBP
+</translate>
+<translate>
-:REMARK: Minimum transfer is $50/50Eur/40GBP
+<!--T:11-->
+<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' Subscription payments made for your SimplyBook.me account via SafeCharge, Stripe (or PayPal if you have difficulties with Safecharge system) are set as recurring and will automatically renew based on the selected subscription period.</span><br>
+<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">You can cancel recurring payment at any time in Plans & Prices -> Payments history -> Recurring payment profiles.</span>
+<br><br>
+When you select to pay with your bank card (via SafeCharge, Stripe systems or PayPal) your payment method gets saved in Plans & Prices -> Payments history -> Payment methods<br>
+and you will be able to use these saved methods for the future purchases of subscriptions and/or additional items so that you will not need to remember the credentials each time you need to add something to your system.
+[[File:Saved payment method redesigned2.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Saved_payment_method_redesigned2.png]]
+<br><br>
+</translate>
+<translate>
+<!--T:12-->
+You can always disable the methods that were previously saved in Plans & Prices -> Subscriptions -> scroll the page down -> Edit payment methods.
+[[File:Edit payment methods path redesigned2.png|1200px|center|link=https://help.simplybook.me/images/4/4c/Edit_payment_methods_path_redesigned2.png]]
+[[File:Payment methods list redesigned.png|1200px|center|link=https://help.simplybook.me/images/3/3d/Payment_methods_list_redesigned.png]]
+<br><br>
+</translate>
+<translate>
+<!--T:13-->
 ==How to change payment method==
 <br><br>
-You may like recurring payments for your subscription as they are very convenient allowing you to simply receive bookings without worries about payment date - everything is done by the system automatically!<br>
+It may happen that you need to change either your credit card details or switch between payment options.<br><br>
-You just check the box "auto renew my subscription" while making first subscription purchase.
+You can simply make a new payment for the desired plan by clicking on "Buy"/"Renew"/"Upgrade" under the corresponding option in the "Subscriptions" tab.
-[[File:Recurring subscription setup.png | center]]
+[[File:Buy new subscription path redesigned2.png|1200px| center|link=https://help.simplybook.me/images/3/34/Buy_new_subscription_path_redesigned2.png]]
-<br><br>
-But it may happen that you need to change either your credit card details or switch between payment options.<br><br>
-Here are few simple steps to take:
-:1. Go to Plans&Prices//Subscriptions section of your admin interface and scroll it to the bottom.
-[[File:Subscriptions page.png | center]]
 <br><br>
-:2. At the bottom right corner please click on red "Cancel recurring payment" button.
+</translate>
-[[File:Cancel recurring payment.png | center]]
+<translate>
+<!--T:14-->
+Choose the preferred payment method, provide you details and confirm payment. New payment method will be automatically saved when your payment is confirmed.
 <br><br>
-:3. And now you can make new payment for desired plan by clicking on "Buy" under corresponding option.
+</translate>
-[[File:Buy new subscription.png | center]]
+<translate>
+<!--T:15-->
+==Can the subscription be refunded?==
+Refunds are easily available if the payment was done in last three months.<br>
+To request it you just have to contact support agent by pressing the “Live help” button and ask for a refund.
 <br><br>
+</translate>

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