Difference between revisions of "Bookings on Facebook"

From SimplyBook.me
 
(14 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
<br><br>
 
<br><br>
−
==How to add SimplyBook.me to your Facebook fan page as call-to-action button==
+
__TOC__
 +
=Facebook and Instagram Bookings Custom Feature=
 +
<span style="background-color:#ffe9e9; padding:5px; border-radius:5px; font-weight: bold;">Please note!</span><br>
 +
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.</span><br>
 +
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The booking option is not shown on desktop Instagram version and can be used via mobile apps only.</span><br>
 +
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Custom_CSS|Custom CSS]]</span> adjustments.</span><br>
 +
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The widget look may differ depending on Facebook preferences for different devices and applications</span><br>
 
<br><br>
 
<br><br>
−
:1. Go to your Page’s cover photo and click + Add a Button.
+
:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=9o5fJkZD384&feature=youtu.be]]
−
<br>
 
−
<nomobile>[[File:Add button.png | center]]</nomobile>
 
−
<mobileonly>[[File:M add booking button step 2 new.png | center]]</mobileonly>
 
 
<br><br>
 
<br><br>
−
:2. Choose your call-to-action, then select "Link to website" option and enter the URL for your booking site.
+
==How to add and use booking option to Facebook/Instagram business page==
−
<br>
 
−
<nomobile>[[File:Add booking button step 2.png | center]]</nomobile>
 
−
<nomobile>[[File:Add booking button step 3.png | center]]</nomobile>
 
−
<nomobile>[[File:Add booking button step 4.png | center]]</nomobile>
 
−
<mobileonly>[[File:M add booking button step 3 new.png | center]]</mobileonly>
 
−
<mobileonly>[[File:M add booking button step 4 new.png | center]]</mobileonly>
 
−
<mobileonly>[[File:M add booking button step 5.png | center]]</mobileonly>
 
 
<br><br>
 
<br><br>
 +
:1. Enable <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings</span> custom feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page.
 +
[[File:Facebook and insta bookings enable path redesigned.png|1200px | border| center|link=https://help.simplybook.me/images/0/06/Facebook_and_insta_bookings_enable_path_redesigned.png]]
 
<br><br>
 
<br><br>
 +
:2. Login to your Facebook/Instagram business account(s) in another browser tab.
 
<br><br>
 
<br><br>
−
:3. Click on "Finish" and you will get the button "Book Now" as a result, so that your clients will be able to click on it, go to your booking site and book your services.
+
:3. Go back to SimplyBook.me interface and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> near <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings.</span>
−
<nomobile>[[File:Add booking button step 5.png  | center]]</nomobile>
+
[[File:Facebook & insta bookings settings path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/b/b6/Facebook_%26_insta_bookings_settings_path_redesigned.png]]
−
<nomobile>[[File:Add booking button result.png | center]]</nomobile>
 
−
<mobileonly>[[File:M add booking button result.png | center]]</mobileonly>
 
−
 
 
 
<br><br>
 
<br><br>
−
==How to use Facebook Chat bot==
+
:4. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Connect with Facebook</span> button on the page you see.
 +
[[File:Connect with facebook button redesigned.png|1200px |border|center|link=https://help.simplybook.me/images/3/32/Connect_with_facebook_button_redesigned.png]]
 
<br><br>
 
<br><br>
−
'''Please note!''' Facebook bot works in English only and provides only basic functionality, so for example payments, client login, memberships, approve bookings, etc are not working there.<br>
+
:5. You will be redirected to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook</span> interface to manage the permissions and connection to SimplyBook.me.<br>
−
Contact support for more details.
+
:Please follow the steps 1-5 displayed below.<br>
 +
:(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well <br>
 +
:and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button will automatically appear there)
 +
[[File:Facebook and insta new steps.png|border|center]]
 
<br><br>
 
<br><br>
−
:1. Enable "Facebook Bot" Custom feature on your Custom Features page  
+
:6. Now you will have your services shown on your Facebook page with <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> buttons next to them or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book now</span> button under the page banner that will redirect your clients to your booking site.<br>
−
[[File:Facebook bot enable v3.png | center]]
+
:(the representation options depend on your Facebook business page)
 +
[[File:Facebook and insta new result.png|border|center]]
 
<br><br>
 
<br><br>
−
:2. Choose "Settings" near it to see basic instructions.
+
:7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
−
[[File: Facebook bot settings path.png | center]]
+
[[File:Facebook and insta new add booking to post.png|border|center]]
 
<br><br>
 
<br><br>
−
:3. Log into the [https://developers.facebook.com/ Facebook Developer Console].
 
−
[[File:Facebook developers login new.png | center]]
 
 
<br><br>
 
<br><br>
−
:4. Click on My Apps in the upper right-hand corner and choose to "Add a New App"
 
−
[[File:Fb create new app.png | center]]
 
 
<br><br>
 
<br><br>
−
:5. Enter a name and contact email address and click on "Create App ID".
 
−
[[File:Create new app id new.png | center]]
 
 
<br><br>
 
<br><br>
−
:6. On the next page you will see scenarios. Please skip this step.
+
==How to remove Book button from Facebook/Instagram pages==
−
[[File:Fb bot skip step.png | center]]
 
 
<br><br>
 
<br><br>
−
:7. Add all basic information about your company and bot, required links, an icon as well as GDPR related information if necessary.
+
:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> on SimplyBook.me side.
−
[[File:Fb bot add basic details.png | center]]
+
[[File:Facebook & insta bookings settings path redesigned.png|1200px|boredr|center|link=https://help.simplybook.me/images/b/b6/Facebook_%26_insta_bookings_settings_path_redesigned.png]]
 
<br><br>
 
<br><br>
−
:8. Then please click on "+" near "Products" on the left-side.
+
:2. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Logout</span> at the top of the page.
−
[[File:Fb bot products path.png | center]]
+
[[File:Facebook & insta logout path redesidned.png|1200px|border|center|link=https://help.simplybook.me/images/1/16/Facebook_%26_insta_logout_path_redesidned.png]]
 
<br><br>
 
<br><br>
−
:9. Scroll the page you see a little bit and click the "Set Up" button for the Messenger option.
+
==How to add and use booking option on Instagram only==
−
[[File:Fb bot messenger path.png | center]]
 
 
<br><br>
 
<br><br>
−
:10. Under the Token Generation section, choose one of your Facebook pages, copy the token you get.
+
:1. Open your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Instagram</span> mobile application and login to your business page.
−
[[File:Fb bot token copy.png | center]]
 
 
<br><br>
 
<br><br>
−
:11. This will generate a Page Access Token. Enter it in Simplybook.me Facebook bot settings.
+
:2. Navigate to your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">profile</span> and select to edit it.
−
[[File:Fb bot token paste.png | center]]
 
 
<br><br>
 
<br><br>
−
:12. Click the Setup Webhooks button under the Webhooks section and enter Callback URL and Verify token.
+
:3. Follow the steps 1-8 below to add <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button that will lead the customers to your booking site:
−
[[File:Fb bot setup webhooks.png | center]]  
+
[[File:Insta setup.png|border|center]]
 
<br><br>
 
<br><br>
−
:13. Check the messages and messaging_postbacks options under Subscription Fields.
 
−
[[File:Fb bot setup webhooks step 2.png | center]]
 
 
<br><br>
 
<br><br>
−
:14. Click "Verify and Save" button.
+
==How to remove Book option from Instagram business page==
−
:15. Scroll to “App Review for Messenger” block, select the first option “pages_messaging” and add the details requested there.
 
−
[[File:Pages messaging add.png | center]]
 
 
<br><br>
 
<br><br>
−
[[File:Fb bot submission step 1.png | center]]
+
:1. Open your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Instagram</span> mobile application and navigate to editing your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">profile.</span><br>
 +
:Follow the steps 1-5 below to remove <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button:
 +
[[File:Insta button removal.png|border|center]]
 
<br><br>
 
<br><br>
−
:16. You can use the same details as on this image.
 
−
[[File:Fb bot submission step 2.png | center]]
 
 
<br><br>
 
<br><br>
−
:17. Submit your app for review.
+
 
−
[[File:Fb bot submission step 3.png | center]]
+
=Call-to-action button for Facebook fan page=
 
<br><br>
 
<br><br>
−
:18. You can also make your app live for approved users to test.
+
:1. Go to your Facebook business page cover photo, click on three dots below the cover image and select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add action button</span>
−
:It will become available to all your page visitors after Facebook approval.
 
−
[[File:Fb bot make app public.png | center]]
 
−
<br><br>
 
−
:19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
 
−
:Here you can see how approved request will look like<br>
 
−
[[File:Bot approved.png | center]]
 
−
<br><br>
 
−
==How to add SimplyBook.me widget to your Facebook fan page==
 
−
<br>
 
−
:1.You can add [https://simplybook.me SimplyBook.me] functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings//Bookings on Webpage or Facebook//Facebook booking widget//Apply & add to facebook// choose the page to attach [https://simplybook.me Simplybook] to.
 
 
<br>
 
<br>
−
[[File:Facebook widget path v3.png | center]]
+
[[File:Fb new add action button.png|1200px|center|link=https://help.simplybook.me/images/b/b3/Fb_new_add_action_button.png]]
 
<br><br>
 
<br><br>
−
:2. After you connected [https://simplybook.me SimplyBook.me] to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.
+
:2. You can choose "Book now" or "Reserve" options as a call-to-action and then choose [https://simplybook.me/en/ SimplyBook.me]. That way you will enable [[Facebook and Instagram Bookings]] custom feature
−
<br>
+
[[File:Fb action button new book.png|1200px|center|link=https://help.simplybook.me/images/6/64/Fb_action_button_new_book.png]]
−
[[File:Simplybook tab on facebook.png | center]]
 
 
<br><br>
 
<br><br>
−
You can press Settings//Templates and tabs and make [https://simplybook.me SimplyBook.me] more visible for clients by dragging and dropping it higher in the list.
+
:3. If you need to have a button leading to your booking website you can select "Contact us" or "Learn more" in that popup
 +
[[File:Fb new contact us action.png|1200px|center|link=https://help.simplybook.me/images/4/49/Fb_new_contact_us_action.png]]
 
<br><br>
 
<br><br>
−
[[File:Facebook reorder.png | center]]
+
:3. Paste your booking website link to the corresponding field and save settings.
 +
[[File:Add link to fb button.png|1200px|center|link=https://help.simplybook.me/images/0/03/Add_link_to_fb_button.png]]
 
<br><br>
 
<br><br>
−
:3. You may need to change the title "[https://simplybook.me Simplybook.me appointments]" to something else. For this, on your Facebook fan page go to Settings (upper bar)//Templates and tabs//SimplyBook.me appointments//Settings//Edit settings//Custom tab name.
+
:4. As the result you will have the action button with the text "Contact us" or "Learn more" that will lead to your booking website.
−
<br>
+
[[File:Image.png|1200px|center|link=https://help.simplybook.me/images/3/34/Image.png]]
−
[[File:Facebook rename tab 2.png | center]]
 
 
<br><br>
 
<br><br>
−
[[File:Rename tab.png | center]]
+
 
−
<br><br>
+
=How to add a Facebook Messenger chat to your booking page=
−
==How to remove Facebook widget from my Facebook page?==
+
:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=PuFFtCOksc8]]
−
<br>
 
−
On your Facebook fan page go to Settings (upper bar)//Templates and tabs//SimplyBook.me appointments//Settings//press "Off" near [https://simplybook.me Simplybook] app to remove this tab and save settings.
 
−
<br><br>
 
−
[[File:Remove tab Facebook.png | center]]
 
 
<br><br>
 
<br><br>
−
==Facebook widget is not visible from mobiles==
 
−
<br>
 
−
:Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.
 
−
<br>
 
−
==I cannot change the email when book from Facebook==
 
−
<br>
 
−
:When you use Facebook widget, the [https://simplybook.me system] perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.
 
−
<br>
 

Latest revision as of 14:17, 2 August 2024



Facebook and Instagram Bookings Custom Feature

Please note!

  • It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.
  • The booking option is not shown on desktop Instagram version and can be used via mobile apps only.
  • Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use Custom CSS adjustments.
  • The widget look may differ depending on Facebook preferences for different devices and applications



Video tutorial available Youtube-Logo.png



How to add and use booking option to Facebook/Instagram business page



1. Enable Facebook & Instagram Bookings custom feature on your Custom Features page.
Facebook and insta bookings enable path redesigned.png



2. Login to your Facebook/Instagram business account(s) in another browser tab.



3. Go back to SimplyBook.me interface and click on Settings near Facebook & Instagram Bookings.
Facebook & insta bookings settings path redesigned.png



4. Click on Connect with Facebook button on the page you see.
Connect with facebook button redesigned.png



5. You will be redirected to Facebook interface to manage the permissions and connection to SimplyBook.me.
Please follow the steps 1-5 displayed below.
(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well
and Book button will automatically appear there)
Facebook and insta new steps.png



6. Now you will have your services shown on your Facebook page with Book buttons next to them or Book now button under the page banner that will redirect your clients to your booking site.
(the representation options depend on your Facebook business page)
Facebook and insta new result.png



7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
Facebook and insta new add booking to post.png









How to remove Book button from Facebook/Instagram pages



1. Navigate to Custom Features -> Facebook & Instagram Bookings -> Settings on SimplyBook.me side.
boredr



2. Click on Logout at the top of the page.
Facebook & insta logout path redesidned.png



How to add and use booking option on Instagram only



1. Open your Instagram mobile application and login to your business page.



2. Navigate to your profile and select to edit it.



3. Follow the steps 1-8 below to add Book button that will lead the customers to your booking site:
Insta setup.png





How to remove Book option from Instagram business page



1. Open your Instagram mobile application and navigate to editing your profile.
Follow the steps 1-5 below to remove Book button:
Insta button removal.png





Call-to-action button for Facebook fan page



1. Go to your Facebook business page cover photo, click on three dots below the cover image and select Add action button


Fb new add action button.png



2. You can choose "Book now" or "Reserve" options as a call-to-action and then choose SimplyBook.me. That way you will enable Facebook and Instagram Bookings custom feature
Fb action button new book.png



3. If you need to have a button leading to your booking website you can select "Contact us" or "Learn more" in that popup
Fb new contact us action.png



3. Paste your booking website link to the corresponding field and save settings.
Add link to fb button.png



4. As the result you will have the action button with the text "Contact us" or "Learn more" that will lead to your booking website.
Image.png



How to add a Facebook Messenger chat to your booking page

Video tutorial available Youtube-Logo.png



Retrieved from "https://help.simplybook.me/index.php?title=Bookings_on_Facebook&oldid=10434"