How to unblock account: Difference between revisions

Line 6:

~~:It may happen that you had an account with SimplyBook~~.me ~~before but it was deleted~~ due to ~~inactivity~~ or ~~you have manually removed it due~~ to ~~some reasons and currently you need reservation system and would like to re-activate~~ it.~~ ~~

Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the Settings -> Delete account section. It is still possible to reactivate the blocked account before it gets deleted completely.

:'''Please note!''' If the account was deleted ~~too long ago and~~ you ~~see 404 error instead of~~ the ~~possibility to unblock~~ it ~~means that it will~~ not be possible to ~~reactivate such system~~. ~~In this case you can register another~~ account ~~with us~~ using a ~~bit~~ different company login.~~ ~~

'''Please note!''' If you encounter a 404 error, it indicates that the free account expired more than 3 months ago and was automatically deleted by the system, or the account you deleted manually was deleted completely after being in the blocked status. In such cases, it's not possible to regain access to the account or create a new account with the same company login. You'll need to sign up for a new account using a different company login.

;~~The steps~~ to unblock:

;Steps to unblock the account

:1. If you ~~remember~~ your company login ~~name~~ open the link ~~like this~~ in your browser ~~<pre>~~https://yourcompanylogin.secure.simplybook.me/~~</pre>~~ (~~In case~~ you ~~do not~~ remember your company login ~~please contact our support and we will help you to~~ find it)

1. If you recall your company login, open the link in your browser in the following format: https://yourcompanylogin.secure.simplybook.me/ (replace "yourcompanylogin" with your actual company login). If you don't remember your company login, find it [https://secure.simplybook.me/login/remind-company/ here:] using your company email address.

:If the company can be reactivated you ~~will~~ see ~~the following~~ page~~. It will suggest~~ sending ~~the~~ unblock email to the default admin user address~~. The address will also be~~ partially ~~shown there~~.

[[File:Deleted company page.png|~~border~~|center]]

If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format.

[[File:Deleted company page.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Deleted_company_page.png]]

:2. ~~Please click~~ on Send link button and go to the corresponding email box.

2. Click on the Send link button and go to the corresponding email box.

[[File:Unblock link is sent.png|~~border~~|center]]

[[File:Unblock link is sent.png|1200px|center|link=https://help.simplybook.me/images/9/9d/Unblock_link_is_sent.png]]

:3. ~~There will be~~ an ~~email with~~ unblocking button ~~and~~ link. ~~Please click~~ on ~~any~~ of them to reactivate the account.

3. In the email, find an unblocking button or link. Click on either of them to reactivate the account.

[[File:Unblock account email.png|~~border~~|center]]

[[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]]

:4. You ~~will~~ see successful reactivation page as ~~the~~ result.

4. You'll see a successful reactivation page as a result.

[[File:Unblock success.png|~~border~~|center]]

[[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]]

If the Resend link button is not available, click on Live Chat button, and our support team will assist you in unblocking the account.

~~:Congratulations! You are with us again! :)~~

~~ ~~

@@ Line 6: / Line 6: @@
 <br><br>
-:It may happen that you had an account with SimplyBook.me before but it was deleted due to inactivity or you have manually removed it due to some reasons and currently you need reservation system and would like to re-activate it.<br>
+Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account</span> section. It is still possible to reactivate the blocked account before it gets deleted completely.
-:<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' If the account was deleted too long ago and you see 404 error instead of the possibility to unblock it means that it will not be possible to reactivate such system. In this case you can register another account with us using a bit different company login.<br></span>
+<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' If you encounter a 404 error, it indicates that the free account expired more than 3 months ago and was automatically deleted by the system, or the account you deleted manually was deleted completely after being in the blocked status. In such cases, it's not possible to regain access to the account or create a new account with the same company login. You'll need to sign up for a new account using a different company login.</span>
 <br><br>
-;The steps to unblock:
+;Steps to unblock the account
-:1. If you remember your company login name open the link like this in your browser <pre>https://yourcompanylogin.secure.simplybook.me/</pre> (In case you do not remember your company login please contact our support and we will help you to find it)<br>
+. If you recall your company login, open the link in your browser in the following format: https://yourcompanylogin.secure.simplybook.me/ (replace "yourcompanylogin" with your actual company login). If you don't remember your company login, find it [https://secure.simplybook.me/login/remind-company/ here:]  using your company email address.<br>
-:If the company can be reactivated you will see the following page. It will suggest sending the unblock email to the default admin user address. The address will also be partially shown there.
-[[File:Deleted company page.png|border|center]]
+If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format.
+[[File:Deleted company page.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Deleted_company_page.png]]
 <br><br>
-:2. Please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Send link</span> button and go to the corresponding email box.
+. Click on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Send link</span> button and go to the corresponding email box.
-[[File:Unblock link is sent.png|border|center]]
+[[File:Unblock link is sent.png|1200px|center|link=https://help.simplybook.me/images/9/9d/Unblock_link_is_sent.png]]
 <br><br>
-:3. There will be an email with <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button and link.</span> Please click on any of them to reactivate the account.
+. In the email, find an <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">link</span>. Click on either of them to reactivate the account.
-[[File:Unblock account email.png|border|center]]
+[[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]]
 <br><br>
-:4. You will see successful reactivation page as the result.
+. You'll see a successful reactivation page as a result.
-[[File:Unblock success.png|border|center]]
+[[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]]
+<br><br>
+If the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Resend link</span> button is not available, click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Live Chat</span> button, and our support team will assist you in unblocking the account.
 <br><br>
-:Congratulations! You are with us again! :)
-<br><br><br><br>