How to Cancel SimplyBook.me subscription: Difference between revisions

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 Please follow the next steps to cancel your recurring payment:<br>
-:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Payment history</span> page in your account.
+:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account.
-:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Recurring payment profiles</span> please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">three dots</span> actions menu next to your active recurring profile.
+:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">top block with the subscription details</span> please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">three dots</span> actions menu.
 :3. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Cancel recurring</span> and confirm the action.
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 :4. As a result there will be no further charges. You will be able to use all the options till the current period expires.<br>
 :You will be able to buy the desired plan in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> at any time and set a new recurring profile for a seamless system use.
-[[File:Cancel recurring payment redesigned.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Cancel_recurring_payment_redesigned.png]]
+[[File:Cancel recurring payment path redesigned.png|1200px|center|link=https://help.simplybook.me/images/b/b8/Cancel_recurring_payment_path_redesigned.png]]
 <br><br>
 ==How to downgrade the subscription==
-Unfortunately we do not have downgrades as such, but you can easily cancel current recurring payment and select a different subscription level.<br>
 '''Please note!''' It is not possible to downgrade to a free plan.
-:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Payment history</span> page in your account.
+:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> page in your account.
-:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Recurring payment profiles</span> please click on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">three dots</span> actions menu next to the active profile.
+:2. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">plans options block</span> please click on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Downgrade</span> under the desired plan.
+(Please note! It is possible to downgrade if the lower plan can fit all the items activated in your account)
-:3. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Cancel recurring</span> and confirm.
+[[File:Downgrade plan path redesigned.png|1200px|center|link=https://help.simplybook.me/images/f/f4/Downgrade_plan_path_redesigned.png]]
-[[File:Cancel recurring payment redesigned.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Cancel_recurring_payment_redesigned.png]]
-<br><br>
-:4. Go back to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans & Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Buy</span> under the desired plan.
-[[File:Buy subscription path redesigned.png|1200px|center|link=https://help.simplybook.me/images/d/d9/Buy_subscription_path_redesigned.png]]
 <br><br>
-:5. Check the company details on the left side of the page (they will be used for the invoice) and choose the payment method.
+:3. Check the company details on the left side of the page (they will be used for the invoice) and choose the payment method.
-[[File:Billing details page redesigned.png|1200px|center|link=https://help.simplybook.me/images/c/c2/Billing_details_page_redesigned.png]]
+[[File:Confirm subscription update redesigned.png|1200px|center|link=https://help.simplybook.me/images/e/e3/Confirm_subscription_update_redesigned.png]]
 <br><br>
-:6. After you make the payment and it is successfully received by the system, the new recurring profile gets activated and the new plan will come into action after the current plan(if there is some time left)
+:4. After you make the payment and it is successfully received by the system, the the new plan will come into action.
 <br><br>
@@ Line 72: / Line 67: @@
 :2. Select the reason for deletion, confirm your agreement for data deletion, and proceed with the action.
-[[File:Delete account path new navigation.png|1200px|center|link=https://help.simplybook.me/images/3/39/Delete_account_path_new_navigation.png]]
+[[File:Delete account path redesigned.png|1200px|center|link=https://help.simplybook.me/images/f/f7/Delete_account_path_redesigned.png]]
 Once completed, your account will be deleted. For a certain period, you'll have the option to restore it. If not, it will be permanently removed from our databases.
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