Difference between revisions of "SimplyBook.me Subscription Pricing and Additional Items"

From SimplyBook.me
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*Where to upgrade?
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<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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*If the system free?
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<span class="qa">[[Where to upgrade or renew subscription?]]</span>
−
For the first month we provide clients with unlimited plugins and 50 bookings. Then, clients can continue using free plan with 1 plugin and 50 bookings per month or upgrade to paid subscription.
+
<div class="mw-collapsible-content">
 +
In Prices//Subscriptions//chose the package you need and press "buy" under it.
 +
</div>
 +
</div>
 +
<br/>
 +
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
 +
<span class="qa">[[Is the system free?]]</span>
 +
<div class="mw-collapsible-content">
 +
For the first month we provide clients with unlimited plugins and 50 bookings. Then, clients can continue using free plan with 1 plugin and 50 bookings per month or upgrade to paid subscription in Prices//Subscriptions.
 +
</div>
 +
</div>
 +
<br/>
 +
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
 +
<span class="qa">[[Important for Free accounts]]</span>
 +
<div class="mw-collapsible-content">
 +
*Free accounts allow using 1 plugin and 50 bookings per month.
 +
*Free plan should be manually renewed each month in Prices//Subscriptions.
 +
*Free unattended accounts are deleted after 3 months without any activity. If you plan not to use free account for a long time, login at least once a month to renew your free plan.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[What will happen if I don't pay?]]</span>
 +
<div class="mw-collapsible-content">
 +
You will not be able to access calendar,reports and other functionality (plugins will be disabled), but your clients will still be able to book your services. If you are having a break in your business (and you had paid subscription), you can close all your working hours and leave your account until you need it again and then renew your subscription. If you have free plan you can also close all your working hours, but you need to renew your free plan each month so that your company does not get deleted within 3 months.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Upgrade from lower to higher subscription before current subscription expired.]]</span>
 +
<div class="mw-collapsible-content">
 +
Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[I upgraded the system but the plugins are still unavailable]]</span>
 +
<div class="mw-collapsible-content">
 +
Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Where to see subscription details?]]</span>
 +
<div class="mw-collapsible-content">
 +
;in Dashboard in ''Your Current Tariff'' section
 +
;In Prices//Subscriptions
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Where to find payment history?]]</span>
 +
<div class="mw-collapsible-content">
 +
In Prices//Subscriptions// View payments history.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Payment options & commissions (Credit Card, PayPal, Wire Transfer)]]</span>
 +
<div class="mw-collapsible-content">
 +
There are 3 payment options to pay for your subscription:
 +
*Credit Card via Borgun system (no commissions)
 +
*PayPal available only in USD, if you have no PayPal option, change your currency in Prices//Subscriptions to USD. (additional fees of approx 0.30 USD + 5% on top of each transaction apply for Paypal)
 +
*Wire transfer to account:
  
−
*Where to renew subscription?
+
IBAN-nr.: IS260515260052305312015230
−
*Important for Free accounts.
 
−
*What will happen if I don't pay?
 
−
You will not be able to access dashboard and other functionality (plugins will be disabled), but your clients will still be able to book your services. If you are having a break in your business, you can close all your working hours and leave your account until you need it again and then renew your subscription.
 
  
−
Please note! Free accounts are deactivated if there is no activity for more than 3 months. You need to log in at least once a month to keep your account active.
+
SWIFT: GLITISRE
−
*Upgrade from lower to higher subscription before current subscription expired.
 
−
*I upgraded the system but the plugins are still unavailable
 
  
−
Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.
+
Beneficiary: Notando Iceland ltd
 +
 
 +
REMARK: Minimum transfer is $50/50Eur/40GBP
 +
 
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[SMS Pricing]]</span>
 +
<div class="mw-collapsible-content">
 +
SMS packages are written in credits. 1 credit does not equal 1 sms. The price for sms differs from country to country and depends on the usd rate exchange, that is why we use credit system. For example 1 sms can vary from 0.5 credits to 1 credit depending on the country.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Additional bookings]]</span>
 +
<div class="mw-collapsible-content">
 +
Additional bookings can be purchased in Prices//additional items. Contrary to bookings including into the subscription, additional bookings do not have expiration date (unless it is written in the pack title). If you purchase additional bookings, they will not finish until you use all of them.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[Additional plugins]]</span>
 +
<div class="mw-collapsible-content">
 +
You can purchase additional plugins in Prices//Additional items. additional plugins are purchased for a year.
 +
</div>
 +
</div>
 +
<br/>
 +
<span class="qa">[[White Label]]</span>
 +
<div class="mw-collapsible-content">
 +
White Label (removal of (c)Simplybook copyright) is available for Gold and Platinum users.
  
−
*Where to see subscription details?
+
If you want to change simplybook.me in url of your booking page, you can purchase "Own domain" feature in Prices//Additional items. Then in your Domain controller, you need to find where you set the DNS records. You should make the A record for your website direct to 198.27.74.48 and let us know about this (via livehelp or by sending message to support@notando.is). Then we can do the changes on our side to accept your domain.
−
*Where to find payment history?
+
</div>
−
*Payment options & commissions (Credit Card, PayPal, Wire Transfer)
+
</div>
−
*SMS Pricing
+
<br/>
−
*Additional bookings
+
<span class="qa">[[How to delete account?]]</span>
−
*Additional plugins
+
<div class="mw-collapsible-content">
 +
;If you are the only user:
 +
In order to delete account, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.
 +
;If you have more than 1 user in Manage//users.
 +
Rename one of your users to "confirmdelete". Only admin of the page can rename users. Then, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.
 +
</div>
 +
</div>
 +
<br/>

Revision as of 10:52, 24 March 2016

Where to upgrade or renew subscription?

In Prices//Subscriptions//chose the package you need and press "buy" under it.


Is the system free?

For the first month we provide clients with unlimited plugins and 50 bookings. Then, clients can continue using free plan with 1 plugin and 50 bookings per month or upgrade to paid subscription in Prices//Subscriptions.


Important for Free accounts

  • Free accounts allow using 1 plugin and 50 bookings per month.
  • Free plan should be manually renewed each month in Prices//Subscriptions.
  • Free unattended accounts are deleted after 3 months without any activity. If you plan not to use free account for a long time, login at least once a month to renew your free plan.


What will happen if I don't pay?

You will not be able to access calendar,reports and other functionality (plugins will be disabled), but your clients will still be able to book your services. If you are having a break in your business (and you had paid subscription), you can close all your working hours and leave your account until you need it again and then renew your subscription. If you have free plan you can also close all your working hours, but you need to renew your free plan each month so that your company does not get deleted within 3 months.


Upgrade from lower to higher subscription before current subscription expired.

Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.


I upgraded the system but the plugins are still unavailable

Your next subscription becomes active when your current subscription expires. It is done to protect our users, because if the subscription is upgraded right away, the current subscription bookings will simply disappear. That is why the next subscription gets activated only after the current expires. If you want to upgrade sooner, please contact our support and they will pass your request to techies. In this case, we will convert the rest of your current subscription to the upgraded one and add to your balance. For example, if you have 2 months of Beginner left and need to upgrade to Advanced, we will add approximately 1 month of Advanced to your account instead.


Where to see subscription details?

in Dashboard in Your Current Tariff section
In Prices//Subscriptions


Where to find payment history?

In Prices//Subscriptions// View payments history.


Payment options & commissions (Credit Card, PayPal, Wire Transfer)

There are 3 payment options to pay for your subscription:

  • Credit Card via Borgun system (no commissions)
  • PayPal available only in USD, if you have no PayPal option, change your currency in Prices//Subscriptions to USD. (additional fees of approx 0.30 USD + 5% on top of each transaction apply for Paypal)
  • Wire transfer to account:

IBAN-nr.: IS260515260052305312015230

SWIFT: GLITISRE

Beneficiary: Notando Iceland ltd

REMARK: Minimum transfer is $50/50Eur/40GBP


SMS Pricing

SMS packages are written in credits. 1 credit does not equal 1 sms. The price for sms differs from country to country and depends on the usd rate exchange, that is why we use credit system. For example 1 sms can vary from 0.5 credits to 1 credit depending on the country.


Additional bookings

Additional bookings can be purchased in Prices//additional items. Contrary to bookings including into the subscription, additional bookings do not have expiration date (unless it is written in the pack title). If you purchase additional bookings, they will not finish until you use all of them.


Additional plugins

You can purchase additional plugins in Prices//Additional items. additional plugins are purchased for a year.


White Label

White Label (removal of (c)Simplybook copyright) is available for Gold and Platinum users.

If you want to change simplybook.me in url of your booking page, you can purchase "Own domain" feature in Prices//Additional items. Then in your Domain controller, you need to find where you set the DNS records. You should make the A record for your website direct to 198.27.74.48 and let us know about this (via livehelp or by sending message to support@notando.is). Then we can do the changes on our side to accept your domain.


How to delete account?

If you are the only user

In order to delete account, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.

If you have more than 1 user in Manage//users.

Rename one of your users to "confirmdelete". Only admin of the page can rename users. Then, please contact support via Livehelp option being logged into your account. Tell the reason for cancellation and confirm you want to delete your page. It is important to be logged in your account because in such way you can prove that you are the owner of the page.


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