Adjusting notifications: Difference between revisions

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|title=Adjusting notifications - SimplyBook.me

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=How to enable/disable bookings notifications and adjust your templates=

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Go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">check/uncheck</span> the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">edit template,</span> making changes and saving system settings.

   

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==What'sApp Notifications==

If you and your clients are actively using WhatsApp messenger you can get bookings-related notifications there.

<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' To comply with WhatsApp policies, messages use pre-approved templates and cannot be customized. These templates cover essential information clearly and professionally.</span>

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==Admin mobile app==

If you are using admin mobile application you can receive booking related notifications such as booking confirmations, reminders, booking change and cancellation notifications.<br>

To enable/disable these notifications please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> tab -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Manage notifications</span> in the admin mobile application.

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=How to disable Feedbacks=

[[File:Feedback disable path redesigned.png|1200px | center|link=https://help.simplybook.me/images/1/12/Feedback_disable_path_redesigned.png]]

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=[[Custom_Features|Custom features]] related notifications=

:''[[Accept_payments_custom_feature|Read more]] about his custom feature use.''

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==[[Multiple_Bookings_custom_feature|Multiple bookings]]==

:''[[Multiple_Bookings_custom_feature|Read more]] about his custom feature use.''

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==[[Group_Bookings_custom_feature|Group bookings]]==

:''[[Group_Bookings_custom_feature|Read more]] about his custom feature use.''

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==[[Book_Soon_Notification_System_custom_feature|Book Soon notification system]]==

:''[[Book_Soon_Notification_System_custom_feature|Read more]] about his custom feature use.''

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==[[Coupons_and_Gift_Cards_custom_feature|Coupons & Gift cards]]==

:''[[Coupons_and_Gift_Cards_custom_feature|Read more]] about his custom feature use.''

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==[[Client_mobile_app|Client mobile app]]==

:''[[Client_mobile_app|Read more]] about his custom feature use.''

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==[[Client_Login_custom_feature|Client login]]==

:''[[Client_Login_custom_feature|Read more]] about his custom feature use.''

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==[[Membership_custom_feature|Membership]]==

:''[[Membership_custom_feature|Read more]] about his custom feature use.''

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==[[Flexible_Notifications_custom_feature|Flexible notifications]]==

:''[[Flexible_Notifications_custom_feature|Read more]] about his custom feature use.''

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==[[Packages_custom_feature|Packages]]==

:''[[Packages_custom_feature|Read more]] about his custom feature use.''

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==[[Tickets_custom_feature|Tickets]]==

:''[[Tickets_custom_feature|Read more]] about his custom feature use.''

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==[[Custom_Email_custom_feature|Custom email]]==

:''[[Custom_Email_custom_feature|Read more]] about his custom feature use.''

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==[[SMTP_custom_feature|SMTP]]==

:''[[SMTP_custom_feature|Read more]] about his custom feature use.''

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==[[Daily_Report_custom_feature|Daily report]]==

:''[[Daily_Report_custom_feature|Read more]] about his custom feature use.''

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==[[HIPAA_custom_feature|HIPAA]]==

:''[[HIPAA_custom_feature|Read more]] about his custom feature use.''

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==[[Contact_Widget_custom_feature|Contact widget]]==

:''[[Contact_Widget_custom_feature|Read more]] about his custom feature use.''

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==[[Medical_test_custom_feature|Medical test]]==

:''[[Medical_test_custom_feature|Read more]] about his custom feature use.''

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=What are variables=

[[File:Variables overview redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/d/d3/Variables_overview_redesigned.png]]

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=iCals and how to use them=

:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings.

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=Clients/Providers do not receive notifications=

:5. If sms are not coming, check your sms balance in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> at the bottom of the page.

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=Clients/Providers receive wrong notifications=

[[File:Timezone settings redesigned.png|1200px | center|link=https://help.simplybook.me/images/3/35/Timezone_settings_redesigned.png]]

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=Email whitelisting instructions=

'''How?''' Well, this differs between email services and programs but below you can see information about some of the main ones. If you aren’t using one of these, please refer to the help section for yourservice for information.

==Using Gmail or Gsuite==

:3. Towards the bottom of the tab, click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create a new filter</span> link

[[File:Gmail create a new filter.png| center]]

'''And to ensure that our emails don’t get lost in that Updates or Promotions tab:'''

:1. Find an email from SimplyBook.me in your inbox

[[File:Gmail do this with future emails from SimplyBook.me.png| center]]

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==Using Yahoo! mail==

[[File:Add contact yahoo form.PNG| center]]

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==Using Mac Mail==

:4. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Move Message</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Inbox</span> from the drop down menus and then click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">OK</span> to save the rule.

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==Using Outlook==

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Great, you’re all set! We look forward to being in touch and seeing your business blossom!