How to unblock account: Difference between revisions
No edit summary |
No edit summary |
||
| Line 8: | Line 8: | ||
}} | }} | ||
</translate> | </translate> | ||
<translate> | |||
<br><br> | <br><br> | ||
Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account</span> section. It is still possible to reactivate the blocked account before it gets deleted completely. | Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account</span> section. It is still possible to reactivate the blocked account before it gets deleted completely. | ||
</translate> | |||
<translate> | |||
| Line 17: | Line 20: | ||
;Steps to unblock the account | ;Steps to unblock the account | ||
1. If you recall your company login, open the link in your browser in the following format: https://yourcompanylogin.secure.simplybook.me/ (replace "yourcompanylogin" with your actual company login). If you don't remember your company login, find it [https://secure.simplybook.me/login/remind-company/ here:] using your company email address.<br> | 1. If you recall your company login, open the link in your browser in the following format: https://yourcompanylogin.secure.simplybook.me/ (replace "yourcompanylogin" with your actual company login). If you don't remember your company login, find it [https://secure.simplybook.me/login/remind-company/ here:] using your company email address.<br> | ||
</translate> | |||
<translate> | |||
If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format. | If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format. | ||
| Line 24: | Line 29: | ||
[[File:Unblock link is sent.png|1200px|center|link=https://help.simplybook.me/images/9/9d/Unblock_link_is_sent.png]] | [[File:Unblock link is sent.png|1200px|center|link=https://help.simplybook.me/images/9/9d/Unblock_link_is_sent.png]] | ||
<br><br> | <br><br> | ||
</translate> | |||
<translate> | |||
3. In the email, find an <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">link</span>. Click on either of them to reactivate the account. | 3. In the email, find an <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">link</span>. Click on either of them to reactivate the account. | ||
[[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]] | [[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]] | ||
<br><br> | <br><br> | ||
</translate> | |||
<translate> | |||
4. You'll see a successful reactivation page as a result. | 4. You'll see a successful reactivation page as a result. | ||
[[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]] | [[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]] | ||
| Line 32: | Line 41: | ||
If the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Resend link</span> button is not available, click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Live Chat</span> button, and our support team will assist you in unblocking the account. | If the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Resend link</span> button is not available, click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Live Chat</span> button, and our support team will assist you in unblocking the account. | ||
<br><br> | <br><br> | ||
</translate> | |||