How to unblock account: Difference between revisions
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|title=How to unblock account - SimplyBook.me | |title=How to unblock account - SimplyBook.me | ||
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Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account</span> section. It is still possible to reactivate the blocked account before it gets deleted completely. | Your Simplybook.me account may be blocked due to non-renewal of the free plan or manual account deletion from the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Delete account</span> section. It is still possible to reactivate the blocked account before it gets deleted completely. | ||
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<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' If you encounter a 404 error, it indicates that the free account expired more than 3 months ago and was automatically deleted by the system, or the account you deleted manually was deleted completely after being in the blocked status. In such cases, it's not possible to regain access to the account or create a new account with the same company login. You'll need to sign up for a new account using a different company login.</span> | <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' If you encounter a 404 error, it indicates that the free account expired more than 3 months ago and was automatically deleted by the system, or the account you deleted manually was deleted completely after being in the blocked status. In such cases, it's not possible to regain access to the account or create a new account with the same company login. You'll need to sign up for a new account using a different company login.</span> | ||
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If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format. | If the company can be reactivated, you'll see a page suggesting sending an unblock email to the default admin user email address shown in the partially hidden format. | ||
[[File:Deleted company page.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Deleted_company_page.png]] | [[File:Deleted company page.png|1200px|center|link=https://help.simplybook.me/images/2/2e/Deleted_company_page.png]] | ||
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3. In the email, find an <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">link</span>. Click on either of them to reactivate the account. | 3. In the email, find an <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">unblocking button</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">link</span>. Click on either of them to reactivate the account. | ||
[[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]] | [[File:Unblock account email.png|1200px|center|link=https://help.simplybook.me/images/2/25/Unblock_account_email.png]] | ||
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4. You'll see a successful reactivation page as a result. | 4. You'll see a successful reactivation page as a result. | ||
[[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]] | [[File:Unblock success.png|1200px|center|link=https://help.simplybook.me/images/c/ca/Unblock_success.png]] | ||