Adjusting notifications: Difference between revisions

=How to enable/disable notifications and adjust your templates=

Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.

[[File:Email and sms enable disable.png | center]]

=How to disable Feedbacks=

You can view all your reviews in the Review tab in left-side menu and delete reviews. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings // Configuration // set "Number of days until feedback request is sent to client" to Disable.<br/>

[[File:Disable feedback.png | center]]

=What are variables=

Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."

=iCals and how to use them=

[[File:Attach ical to emails.png | center]]

=Clients/Providers do not receive notifications=

:4. If sms are not coming, check your sms balance.

=Clients/Providers receive wrong notifications=

[[File:Multiple bookings template.png | center]]

:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature)

[[File:Group bookings template.png | center]]

:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.  

[[File:Timezone setting.png | center ]]

=Email whitelisting instructions=

So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me.

[[File:Gmail do this with future emails from SimplyBook.me.png| center]]

==Using Yahoo! mail==

[[File:Add contact yahoo form.PNG| center]]

==Using Mac Mail==

:4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule.

==Using Outlook==