Adjusting notifications: Difference between revisions
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Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings. | Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings. | ||
[[File:Notifications settings path.png | center]] | <nomobile>[[File:Notifications settings path.png | center]]</nomobile> | ||
<mobileonly>[[File:M email and sms settings path.png | center]]</mobileonly> | |||
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[[File:Notifications on-off.png | center]] | <nomobile>[[File:Notifications on-off.png | center]]</nomobile> | ||
<mobileonly>[[File:M notifications on and off.png | center]]</mobileonly> | |||
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=How to disable Feedbacks= | =How to disable Feedbacks= | ||
You can view all your reviews in the | You can view all your reviews in the Reports//Reviews tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/> | ||
[[File: Disable feedback | <nomobile>[[File:Disable feedback v3.png | center]]</nomobile> | ||
<mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly> | |||
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=What are variables= | =What are variables= | ||
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John." | Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John." | ||
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=iCals and how to use them= | =iCals and how to use them= | ||
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In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc) | In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc) | ||
[[File: Enable icals.png | center]] | <nomobile>[[File: Enable icals.png | center]]</nomobile> | ||
<mobileonly>[[File:M attach icals to emails.png | center]]</mobileonly> | |||
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:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address settings. | :'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings. | ||
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=Clients/Providers do not receive notifications= | =Clients/Providers do not receive notifications= | ||
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:'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature) | :'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature) | ||
[[File:Multiple bookings settings.png | center]] | <nomobile>[[File:Multiple bookings settings.png | center]]</nomobile> | ||
<mobileonly>[[File:M multiple bookings templates.png | center]]</mobileonly> | |||
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:'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature) | :'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature) | ||
<nomobile>[[File: Group bookings settings.png | center]]</nomobile> | |||
[[File: Group bookings settings.png | center]] | <mobileonly>[[File:M group bookinngs templates.png | center]]</mobileonly> | ||
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:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too. | :2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too. | ||
[[File: Timezone settings.png | center ]] | <nomobile>[[File: Timezone settings.png | center ]]</nomobile> | ||
<mobileonly>[[File:M client timezone settings.png | center]]</mobileonly> | |||
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=Email whitelisting instructions= | =Email whitelisting instructions= | ||