Booking reports: Difference between revisions
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= | =Message report= | ||
You can find the list of all your sms messages that were sent from the system in Reports//SMS (text messages) report.<br> | You can find the list of all your '''sms messages''' that were sent from the system in Reports//SMS (text messages) report in the first tab.<br> | ||
In this report you can: | In this report you can: | ||
*filter messages by: | *filter messages by: | ||
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[[File:Sms report new upd.png|1200px | center|link=https://help.simplybook.me/images/9/93/Sms_report_new_upd.png]] | [[File:Sms report new upd.png|1200px | center|link=https://help.simplybook.me/images/9/93/Sms_report_new_upd.png]] | ||
<br><br> | |||
In the second tab, '''Message log''' you can: | |||
*view promotional message log and messages statuses(sent, retry, new, sending, error); | |||
*filter messages by: | |||
<ol style="list-style-type: circle;"> | |||
<li>date range;</li> | |||
<li>status;</li> | |||
<li>recipient name;</li> | |||
<li>sent via email or sms;</li> | |||
<li>email address or phone number depending on the gateway.</li> | |||
</ol> | |||
*retry sending the messages to customers; | |||
*export data to Excel or .csv (using the filters if needed). | |||
[[File:Message log report new.png|1200px|center|link=https://help.simplybook.me/images/3/37/Message_log_report_new.png]] | |||
<br><br> | |||
The third tab, '''Contact widget report''' can be used when [[Contact Widget custom feature|contact widget custom feature]] is enabled and allows to: | |||
*view the list of messages left by clients or potential clients on the booking website and respond to them; | |||
*filter messages by: | |||
<ol style="list-style-type: circle;"> | |||
<li>date range;</li> | |||
<li>client name;</li> | |||
<li>client phone;</li> | |||
<li>client email;</li> | |||
<li>message text.</li> | |||
</ol> | |||
*export data to Excel or .csv (using the filters if needed). | |||
[[File:Contact widget report new.png|1200px|center|link=https://help.simplybook.me/images/4/48/Contact_widget_report_new.png]] | |||
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