Help Center
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Typical requests
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Nullam aliquet tempor elit, id dictum nunc tempor ut. Praesent nisl urna, gravida ut placerat ut, gravida in turpis. Mauris ut justo metus. In et leo vel justo elementum egestas ultrices ut neque. Praesent pulvinar finibus volutpat. Curabitur lacinia egestas magna, at consectetur metus suscipit nec. Etiam posuere convallis massa, sed faucibus ligula aliquet id. Sed nunc odio, venenatis at tellus a, feugiat commodo metus. Sed suscipit hendrerit nunc, eget molestie ex porta eu. Sed eget metus consequat, suscipit mauris ut, consectetur ex.
I cannot change timeframe
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
Plugin doesn’t work / Plugin problems
1) subscription is expired and plugins are disabled;
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
3) no settings were inserted.
Simplybook doesn’t sync with Google calendar
1) please, notice that synchronization could take up to 10 mins;
2) if Google updates calendar app, press “Export” button again to sync;
3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
4) Google calendar events should be marked as “busy” for correct synchronization.
Clients/Providers didn’t get Email/SMS notification
1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;
2) Check Spam folder;
3) Incorrect email of the client or service provider;
Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider
1) Create 2nd SP and connect him/her to 2nd service;
2) Manually transfer
Can’t book a certain time/date
1) The provider can serve only 1 (x) person at a time
2) Check min time before reservation
3) Check client’s time
4) Inconsistency with opening hours/ working time of the service provider
5) Check special days
6) Check Google Calendar
7) Change timeline
Requests that deal with prices
1. Skip show mobile application advertisement on booking pages - Gold or Platinum
2. Link removed from Iframe (white label) - Gold or Platinum
3. Our logo and link removed from email templates - Gold or Platinum
How to count sms credit
2.3 /country’s price * American price
e.x 2.3/0.0229*0.0052 = 0.5222
https://www.nexmo.com/pricing/
Using Zapier.com
Zap tutorial SimplyBook and Gmail
We are often asked how to send confirmation email to more than one email address. It may be needed if client has an agent or if some other people need to receive confirmation letters for clients or service providers. Now this option becomes available with our new application on Zapier!
Firstly, create an additional field for the 2nd recipient in admin Simplybook app with the help of “Additional Fields” plugin.
Getting started
MediaWiki has been successfully installed.
Consult the User's Guide for information on using the wiki software.
