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<div lang="en" dir="ltr" class="mw-content-ltr">
{{#seo:
|title=Adjusting notifications - SimplyBook.me
|description=Update notification settings to keep clients informed. Customize messages for a better client experience. Learn more here!
|titlemode=append
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content, notifications, notifications settings, emails, booking notifications
}}
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<div lang="en" dir="ltr" class="mw-content-ltr">
<br><br>
<p><youtube>https://youtu.be/IZ8h3OmXTjQ</p></youtube>
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
<br><br>
=How to enable/disable bookings notifications and adjust your templates=
<br>
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">check/uncheck</span> the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">edit template,</span> making changes and saving system settings.
[[File:Email and sms settings path redesigned upd.png|1200px|border| center|link=https://help.simplybook.me/images/a/a4/Email_and_sms_settings_path_redesigned_upd.png]]
<br><br>
[[File:Notifications statuses upd.png|1200px| center|link=https://help.simplybook.me/images/e/e2/Notifications_statuses_upd.png]]
 
<br><br>
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<div lang="en" dir="ltr" class="mw-content-ltr">
==What'sApp Notifications==
If you and your clients are actively using WhatsApp messenger you can get bookings-related notifications there.
;How to use
1. Enable the desired types for WhatsApp Notifications in Settings -> Email and SMS settings
[[File:Whatapp notofications switchers.png|1200px|center|link=https://help.simplybook.me/images/1/14/Whatapp_notofications_switchers.png]]
<br><br>
2. Purchase WhatsApp Credits in Plans & Prices -> Subscriptions or Additional items depending on whether you would like the credits to automatically renew with your subscription or you prefer one-time purchase.  Each message will take -1 credit from the total number of credits purchased.<br>
(You will also be able to view the messages that were sent from the system as well as the number of credits used in Reports -> SMS (txt messages) -> WhatsApp notifications)
[[File:Add whatapp credits to subscription.png|1200px|center|link=https://help.simplybook.me/images/c/c8/Add_whatapp_credits_to_subscription.png]]
<br><br>
<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!'''</span>
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
* <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">To comply with WhatsApp policies, messages use pre-approved templates and cannot be customized. These templates cover essential information clearly and professionally.</span> 
* <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Any client interaction in whats app ( client cancellation/booking reschedule, etc ) will cost credits</span>  <br><br>
</div>
<div lang="en" dir="ltr" class="mw-content-ltr">
==Admin mobile app==
If you are using admin mobile application you can receive booking related notifications such as booking confirmations, reminders, booking change and cancellation notifications.<br>
To enable/disable these notifications please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> tab -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Manage notifications</span> in the admin mobile application.
<br><br>
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=How to disable Feedbacks=
You can view all your reviews in the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Reports</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Reviews</span> tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings for e-mail and SMS notifications</span> -> set <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Number of days until feedback request is sent to client</span> to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Disable.</span><br/>
[[File:Feedback disable path redesigned.png|1200px | center|link=https://help.simplybook.me/images/1/12/Feedback_disable_path_redesigned.png]]
<br><br>
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=[[Special:MyLanguage/Custom Features|Custom features]] related notifications=
The following custom features have either own notification types or can influence the messages sent by the system:
--------
==[[Special:MyLanguage/Accept payments custom feature|Accept payments]]==
Allows to send:
* Invoices to clients(email template)
* Notifications about unsuccessful payments to client(Email template)
* Notifications about unsuccessful payments to company(Email template)
All these templates can be edited in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Accept payments custom feature|Accept payments]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email template settings.</span>
[[File:Accept payments notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/f/fb/Accept_payments_notifications_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Accept payments custom feature|Read more]] about his custom feature use.''
--------
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Multiple Bookings custom feature|Multiple bookings]]==
Has own templates for:
* Booking confirmation notification to client(Email and SMS templates)
* Booking reminder notification to client(Email and SMS templates)
Both types are automatically applied when this custom feature is enabled and the clients makes a batch of appointments at once using <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add another service</span> button at checkout.
The templates texts can be adjusted in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Multiple Bookings custom feature|Multiple bookings]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Multiple bookings notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/f/fc/Multiple_bookings_notifications_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Multiple Bookings custom feature|Read more]] about his custom feature use.''
--------
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Group Bookings custom feature|Group bookings]]==
Has special templates for the following types:
* Booking confirmation notification to client(Email and SMS templates)
* Booking reminder notification to client(Email and SMS templates)
* Booking confirmation notification to provider(Email and SMS templates)
* Booking reminder notification to provider(Email and SMS templates)
They will be automatically applied when this custom feature is enabled and the client books an appointment selecting several participants on the service step of the booking process.
All the templates can be adjusted in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Group Bookings custom feature|Group bookings]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Group bookings notifications path.png|1200px|border|center|link=https://help.simplybook.me/images/6/66/Group_bookings_notifications_path.png]]
<br><br>
:''[[Special:MyLanguage/Group Bookings custom feature|Read more]] about his custom feature use.''
--------
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Book Soon Notification System custom feature|Book Soon notification system]]==
Allows to send reminders to come again to the clients who have booked before.<br>
The templates can be set in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Book Soon Notification System custom feature|Book Soon notification system]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add new</span> to create a new template(Email and SMS).
You can create numerous specific templates for certain service(s)/provider(s) and they will be sent when the indicated time has passed from the client appointment.
[[File:Book soon template redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/3/36/Book_soon_template_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Book Soon Notification System custom feature|Read more]] about his custom feature use.''
--------
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Coupons and Gift Cards custom feature|Coupons & Gift cards]]==
Can send specific notifications for the following cases when you are using this custom feature:
* the client purchases a gift card on the booking website(Email and SMS templates)
This notification template can be enabled/disable and edited in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Coupons and Gift Cards custom feature|Coupons & Gift cards]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Coupons & gift cards notifications redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/7/79/Coupons_%26_gift_cards_notifications_redesigned.png]]
<br><br>
As well if you manually issue gift card or coupon to your client(s) the template that will be used in this case can be access in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Manage</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Coupons&Gift Cards</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Issue the gift card</span> / <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Send coupon message</span> for the desired gift-card/coupon -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Send Email/Send SMS.</span>
<br><br>
:''[[Special:MyLanguage/Coupons and Gift Cards custom feature|Read more]] about his custom feature use.''
--------
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Client mobile app]]==
In case this feature is enabled and the client has allowed notifications, the mobile application will send booking-related push notifications.<br>
There is no place to edit the template, but you can view the notifications report in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Reports</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Push notifications report.</span><br>
[[File:Push notifications report path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/2/24/Push_notifications_report_path_redesigned.png]]
<br><br>
'''Please note!''' You need to have enough push notifications credits to be able to send such notifications to clients
<br><br>
:''[[Special:MyLanguage/Client mobile app|Read more]] about his custom feature use.''
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Client Login custom feature|Client login]]==
If you require the clients to sign in/sign up to be able to book the appointments or make purchases on your booking website and have Client login custom feature enabled,<br>
there are three notification types that can be sent to your clients(they cannot be disabled):
* new client registration(Email)
* restore password(Email)
* reset password or create client from admin interface(Email)
You can edit the templates in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Client Login custom feature|Client login]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Client login notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/d/d0/Client_login_notifications_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Client Login custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Membership custom feature|Membership]]==
When you sell memberships on the booking website you may also need to notify your clients about the different points.<br>
This custom feature allows to send:
* membership activation notification(Email and SMS templates)
* recurring payment notification(Email and SMS templates)
* recurring payment error(Email and SMS templates)
* recurring payment success(Email and SMS templates)
* membership period end(Email and SMS templates)
* membership expires today(Email and SMS templates)
* membership expired notification(Email and SMS templates)
You can edit the templates, as well as enable/disable certain notification types in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Membership custom feature|Membership]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Memberships notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/6/6e/Memberships_notifications_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Membership custom feature|Read more]] about his custom feature use.''
--------
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Flexible Notifications custom feature|Flexible notifications]]==
This custom feature allows to customize the booking related notification per certain service/provider or both.<br>
The following types can be used:
* booking confirmation to client(Email and SMS templates)
* booking confirmation to provider(Email and SMS templates)
* reminder to client(Email and SMS templates)
* reminder to provider(Email and SMS templates)
* cancellation notification to client(Email and SMS templates)
* cancellation notification for provider(Email and SMS templates)
* booking change notification to client(Email and SMS templates)
* booking change notification to provider(Email and SMS templates)
* recurring event confirmation to client(Email and SMS templates)
* recurring event confirmation to provider(Email and SMS templates)
* batch cancellation notification to client(Email and SMS templates)
* batch cancellation notification to provider(Email and SMS templates)
* [[Special:MyLanguage/Multiple Bookings custom feature|multiple bookings]] batch booking confirmation to client(Email and SMS templates)
* [[Special:MyLanguage/Multiple Bookings custom feature|multiple bookings]] event reminder to client(Email and SMS templates)
* [[Special:MyLanguage/Group Bookings custom feature|group bookings]] batch booking confirmation to client(Email and SMS templates)
* [[Special:MyLanguage/Group Bookings custom feature|group bookings]] batch booking confirmation to provider(Email and SMS templates)
* [[Special:MyLanguage/Group Bookings custom feature|group bookings]] reminder to client(Email and SMS templates)
* [[Special:MyLanguage/Group Bookings custom feature|group bookings]] reminder to provider(Email and SMS templates)
You can create all the desired templates in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Flexible Notifications custom feature|Flexible notifications]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Manage.</span>
[[File:Flexible notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/5/56/Flexible_notifications_path_redesigned.png]]
<br><br>
In case you need to enable/disable some of these notification types please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> -> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">use the table</span> at the top of the page.<br>
'''Please note!''' These are general booking notifications settings so if you turn some of them off it will also influence similar types related to other features(i.e. if you disable booking confirmations to providers there then common confirmations, as well as group, recurring batches confirmation notifications will become off)
<br><br>
:''[[Special:MyLanguage/Flexible Notifications custom feature|Read more]] about his custom feature use.''
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<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Packages custom feature|Packages]]==
When you sell the packages of services/classes/products/service add-ons or issue the packages from admin side it is also possible to automatically send the clients the package activation notification(Email and/or SMS).<br>
To edit the template text or enable/disable the notifications please navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Packages custom feature|Packages]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Packages notification path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/f/fd/Packages_notification_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Packages custom feature|Read more]] about his custom feature use.''
--------
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Tickets custom feature|Tickets]]==
By default the ticket is automatically sent to client email together with the corresponding service confirmation email.<br>
But in case you are using online payments and allow to choose <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">pay later</span> option on the booking website and the client select it,<br>
in this case the ticket will be sent with the separate email.
As well you may wish to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">re-send the ticket</span> to the client in certain cases(it is possible in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Reports</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Tickets report).</span>
Both notification templates case be edited in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Tickets custom feature|Tickets]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> or the page. There are Email types available only.
[[File:Tickets notificatons path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/e/ea/Tickets_notificatons_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Tickets custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Custom Email custom feature|Custom email]]==
Allows to customize the design of the email notifications to match your branding and taste.<br>
To create your designs please go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Custom Email custom feature|Custom email]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create template.</span><br>
[[File:Custom email template path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/4/49/Custom_email_template_path_redesigned.png]]
<br><br>
With the help of this custom feature you can influence the look of the following notification types:
* common booking related notifications from Settings -> Email and SMS Settings;
* invoices emails from [[Special:MyLanguage/Accept payments custom feature|accept payments]] custom feature;
* [[Special:MyLanguage/Group Bookings custom feature|group bookings]] custom feature notifications;
* [[Special:MyLanguage/Multiple Bookings custom feature|multiple bookings]] custom feature notifications;
* [[Special:MyLanguage/Client Login custom feature|client login]] custom feature notifications;
* [[Special:MyLanguage/Membership custom feature|membership]] custom feature notifications;
* [[Special:MyLanguage/Packages custom feature|packages]] custom feature notifications;
* [[Special:MyLanguage/Tickets custom feature|tickets]] custom feature notifications;
* [[Special:MyLanguage/Coupons and Gift Cards custom feature|coupons & gift cards]] custom feature notifications
* [[Special:MyLanguage/Medical test custom feature|medical test]] custom feature notifications;
* [[Special:MyLanguage/Book Soon Notification System custom feature|book soon notification system]] custom feature notifications.
This feature allows to test each notification type with the pre-created design.
[[File:Custom email notification types list redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/c/c2/Custom_email_notification_types_list_redesigned.png]]
The <nowiki>{{content}}</nowiki> tag that contains the booking/purchase information can be edited in the corresponding feature settings.
<br><br>
:''[[Special:MyLanguage/Custom Email custom feature|Read more]] about his custom feature use.''
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</div>

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==[[Special:MyLanguage/SMTP custom feature|SMTP]]==
This feature allows you to use your own SMTP server for sending the emails.<br>
It has only one template for testing this feature after you have entered the settings.<br>
You can edit and use the test email template in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">SMTP</span> -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Smtp email path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/e/e4/Smtp_email_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/SMTP custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Daily Report custom feature|Daily report]]==
When you enable and set this custom feature it will automatically send the email report about new, upcoming and cancelled appointments to your company email address.<br>
There is not template to edit as such, but you can adjust the items included in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/Daily Report custom feature|Daily report]] -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page.
[[File:Daily report settings path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/e/e2/Daily_report_settings_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Daily Report custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/HIPAA custom feature|HIPAA]]==
This is security-related custom feature and allows to send email notifications when somebody logs in to your system.<br>
It does not contain any email template to be edited and can be enabled/disabled by adding/removing the email address in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> [[Special:MyLanguage/HIPAA custom feature|HIPAA]] -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Notify email.</span>
[[File:Hipaa notifications settings path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/6/66/Hipaa_notifications_settings_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/HIPAA custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Contact Widget custom feature|Contact widget]]==
As this custom feature allows to add a contact form to your booking website or create the contact button widget, there is also the email/SMS notification to company that is sent when somebody leaves a message on the booking site or widget so that you will be able to respond right away.
There is no template to edit but you can disable such notifications in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Contact widget notifications.</span>
[[File:Contact widget notifications enable path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/b/b5/Contact_widget_notifications_enable_path_redesigned.png]]
<br><br>
:''[[Special:MyLanguage/Contact Widget custom feature|Read more]] about his custom feature use.''
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</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==[[Special:MyLanguage/Medical test custom feature|Medical test]]==
When you are using this custom feature you definitely need to send the test results to patients' emails.<br>
In <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Medical test</span> -> on the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">right side</span> of the page you can enable/disable or edit the following templates:
* positive results(Email and SMS templates);
* negative results(Email and SMS templates);
* inconclusive results(Email and SMS templates).
[[File:Medical test notifications path redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/4/49/Medical_test_notifications_path_redesigned.png]]
In case you need to adjust the test result template please use <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom result template</span> option above the templates.
<br><br>
:''[[Special:MyLanguage/Medical test custom feature|Read more]] about his custom feature use.''
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<div lang="en" dir="ltr" class="mw-content-ltr">
=What are variables=
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Variables are elements that can be inserted in email and sms templates (<span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span>). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."<br>
You can always find the variables that can be used with the certain notification type near the template either on the right side of the page or in the popup that can be access by click on "Variables" button.
[[File:Variables overview redesigned.png|1200px|border|center|link=https://help.simplybook.me/images/d/d3/Variables_overview_redesigned.png]]
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=iCals and how to use them=
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In <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> you can check the box <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Attach iCal to e-mails</span> and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc)
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[[File:Ics files options redesigned.png|1200px | center|link=https://help.simplybook.me/images/2/23/Ics_files_options_redesigned.png]]
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:'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings.
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=Clients/Providers do not receive notifications=
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;Possible reasons
:1. Corresponding boxes in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Email and SMS settings</span> are not checked.
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:2. Client/provider entered wrong email or phone.
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:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Special:MyLanguage/Email whitelisting instructions| here]].
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:4. [[Special:MyLanguage/SMTP_custom_feature| SMTP]] custom feature is not set correctly.
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:5. If sms are not coming, check your sms balance in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Plans&Prices</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscriptions</span> at the bottom of the page.
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=Clients/Providers receive wrong notifications=
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:1. Please check if you have [[Special:MyLanguage/Multiple_Bookings_custom_feature| '''Multiple Bookings''']] or [[Special:MyLanguage/Group_Bookings_custom_feature| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
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:'''Multiple bookings template''' (<span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Multiple bookings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">on the right side</span> of the page)
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[[File:Multiple bookings notifications path redesigned.png|1200px|border | center|link=https://help.simplybook.me/images/f/fc/Multiple_bookings_notifications_path_redesigned.png]]
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:'''Group bookings template''' (<span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Group bookings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">on the right side</span> of the page)
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[[File:Group bookings notifications path.png|1200px|border| center|link=https://help.simplybook.me/images/6/66/Group_bookings_notifications_path.png]]
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:2. Check if you have Time Zone settings on in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Main configuration,</span> in this case client may have selected wrong time zone and received notification in wrong time zone too.
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[[File:Timezone settings redesigned.png|1200px | center|link=https://help.simplybook.me/images/3/35/Timezone_settings_redesigned.png]]
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=Email whitelisting instructions=
So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me.
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You can expect system notifications such as when your subscription is up for renewal, notices about bookings, and helpful information on various things such as how to get the most out of your [https://simplybook.me/ SimplyBook.me] service.
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As great as technology is, it isn’t perfect, and sometimes email systems and internet service providers mistake legitimate email for spam. To ensure that you don’t miss important communication from us, please take the following steps:
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Please whitelist any emails that come from the '''@simplybook.me''' domain.
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'''Why?''' Because that tells your email service or program that you actually want emails from this domain, so that they can then make sure you get them.
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'''How?''' Well, this differs between email services and programs but below you can see information about some of the main ones. If you aren’t using one of these, please refer to the help section for yourservice for information.
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==Using Gmail or Gsuite==
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Filter messages from '''@simplybook.me''' and tell the system to never send it to spam:
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:1. Go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> (click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">gear</span> icon at the top to the right)
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[[File:Click settings.png| center]]
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:2. Select the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Filters and Blocked Addresses</span> tab
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[[File:Select filters and blocked addresses.png| center]]
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:3. Towards the bottom of the tab, click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create a new filter</span> link
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[[File:Gmail create a new filter.png| center]]
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:4. In the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">From</span> field write '''@simplybook.me'''
:5. Click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create filter with this search</span> to the bottom right of the window
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[[File:Gmail create filter with this search.png| center]]
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:6. Tick the box next to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Never send it to Spam</span>
:7. Click the blue button that says <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create filter</span>
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[[File:Gmail never send it to spam.png| center]]
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Great! Now you won’t miss anything from us!
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'''And to ensure that our emails don’t get lost in that Updates or Promotions tab:'''
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:1. Find an email from SimplyBook.me in your inbox
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:2. Click and drag it to the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Primary</span> tab in your inbox
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[[File:Gmail move to primary tab.png| center]]
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:3. You’ll be asked whether you want to do this for future emails, so tell them <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">yes</span>
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[[File:Gmail do this with future emails from SimplyBook.me.png| center]]
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==Using Yahoo! mail==
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:1. When you open an email message, hover your mouse on the Sender's name.
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:2. Click the the three dots in the Sender's info window that appears and click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add to contacts.</span>
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[[File:Add to contacts yahoo.png| center]]
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:3. When <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add Contact</span> form comes up, click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Save.</span>
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[[File:Add contact yahoo form.PNG| center]]
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==Using Mac Mail==
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:1. From the top menu select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Mail</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Preferences</span>
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[[File:Step 1 - open Mail preferences.jpg| center]]
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:2. Then select the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Rules</span> icon, click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add Rule</span> and type a name for the rule in the description field. Use the following settings:
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[[File:Step 2 - open Rules configuration.jpg| center]]
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:3. “If any of the following conditions are met: From Contains”. In the text field besides <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Contains</span> type '''@simplybook.me'''
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[[File:Step 3 - add a rule for SimplyBook.me mails.jpg| center]]
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:4. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Move Message</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Inbox</span> from the drop down menus and then click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">OK</span> to save the rule.
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==Using Outlook==
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:1. Right-click on the message in your inbox.
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:2. Select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Junk E-mail</span> from the menu.
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:3. Click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Never Block Sender</span> or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Never Block Sender's Domain (@example.com).</span>
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[[File:Outlook not junk.jpg| center]]
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Great, you’re all set! We look forward to being in touch and seeing your business blossom!
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