Difference between revisions of "Bookings on Facebook"

From SimplyBook.me
 
(8 intermediate revisions by the same user not shown)
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.</span><br>
 
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.</span><br>
 
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The booking option is not shown on desktop Instagram version and can be used via mobile apps only.</span><br>
 
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The booking option is not shown on desktop Instagram version and can be used via mobile apps only.</span><br>
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Bookingtroll theme is used for the booking widget by default. If you need to adjust the styling please use <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Custom_CSS|Custom CSS]]</span> feature.</span><br>
+
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Custom_CSS|Custom CSS]]</span> adjustments.</span><br>
 +
*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The widget look may differ depending on Facebook preferences for different devices and applications</span><br>
 +
<br><br>
 +
:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=9o5fJkZD384&feature=youtu.be]]
 
<br><br>
 
<br><br>
 
==How to add and use booking option to Facebook/Instagram business page==
 
==How to add and use booking option to Facebook/Instagram business page==
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:(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well <br>
 
:(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well <br>
 
:and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button will automatically appear there)
 
:and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button will automatically appear there)
[[File:Facebook permisions setup.png|border|center]]
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[[File:Facebook and insta new steps.png|border|center]]
 
<br><br>
 
<br><br>
:6. Now you will have your services shown on your Facebook page with <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> buttons next to them that will redirect your clients to your booking site.<br>
+
:6. Now you will have your services shown on your Facebook page with <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> buttons next to them or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book now</span> button under the page banner that will redirect your clients to your booking site.<br>
[[File:Fb client side services.png|border|center]]
+
:(the representation options depend on your Facebook business page)
 +
[[File:Facebook and insta new result.png|border|center]]
 
<br><br>
 
<br><br>
 
:7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
 
:7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
[[File:Fb adding bookings to post.png|border|center]]
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[[File:Facebook and insta new add booking to post.png|border|center]]
 
<br><br>
 
<br><br>
 
<br><br>
 
<br><br>
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<br><br>
 
<br><br>
 
:2. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Logout</span> at the top of the page.
 
:2. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Logout</span> at the top of the page.
[[File:Facebook logout.png|border|center]]
+
[[File:Facebook and insta new logout.png|border|center]]
<br><br>
 
:3. You will be redirected to Facebook interface, where you just need to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">check the box with SimplyBook.me</span> and select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Remove</span> option.
 
[[File:Facebook remove simplybook.png|border|center]]
 
 
<br><br>
 
<br><br>
 
==How to add and use booking option on Instagram only==
 
==How to add and use booking option on Instagram only==
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:3. Follow the steps 1-8 below to add <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button that will lead the customers to your booking site:
 
:3. Follow the steps 1-8 below to add <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button that will lead the customers to your booking site:
 
[[File:Insta setup.png|border|center]]
 
[[File:Insta setup.png|border|center]]
<br><br>
 
:For this integration type the theme you have set for the booking site will be applied.
 
 
<br><br>
 
<br><br>
 
<br><br>
 
<br><br>
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<mobileonly>[[File:M add booking button result.png | center]]</mobileonly>
 
<mobileonly>[[File:M add booking button result.png | center]]</mobileonly>
  
<br><br>
 
=Facebook chat bot=
 
<br><br>
 
<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' Facebook bot works in English only and provides only basic functionality, so for example <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Accept_payments_custom_feature|payments]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Client_Login_custom_feature|client login]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Membership_custom_feature|memberships]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Approve_Bookings_custom_feature|approve bookings]]</span>, etc. are not working there.<br>
 
Contact support for more details.</span>
 
<br><br>
 
:1. Enable <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook Bot</span> custom feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page.
 
[[File:Facebook bot enable v3.png | center]]
 
<br><br>
 
:2. Choose <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> near it to see basic instructions.
 
[[File: Facebook bot settings path.png | center]]
 
<br><br>
 
:3. Log into the <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[https://developers.facebook.com/ Facebook Developer Console]. </span>
 
[[File:Facebook developers login new.png | center]]
 
<br><br>
 
:4. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">My Apps</span> in the upper right-hand corner and choose to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add a New App"</span>
 
[[File:Fb create new app.png | center]]
 
<br><br>
 
:5. Enter a name and contact email address and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create App ID.</span>
 
[[File:Create new app id new.png | center]]
 
<br><br>
 
:6. On the next page you will see scenarios. Please skip this step.
 
[[File:Fb bot skip step.png | center]]
 
<br><br>
 
:7. Add all basic information about your company and bot, required links, an icon as well as GDPR related information if necessary.
 
[[File:Fb bot add basic details.png | center]]
 
<br><br>
 
:8. Then please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">+</span> near <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Products</span> on the left-side.
 
[[File:Fb bot products path.png | center]]
 
<br><br>
 
:9. Scroll the page you see a little bit and click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Set Up</span> button for the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Messenger</span> option.
 
[[File:Fb bot messenger path.png | center]]
 
<br><br>
 
:10. Under the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Token Generation</span> section, choose one of your Facebook pages, copy the token you get.
 
[[File:Fb bot token copy.png | center]]
 
<br><br>
 
:If you see the following error while selecting the page you may need to edit the permissions.
 
[[File:Fb bot error permissions.png | border|center]]
 
<br><br>
 
[[File:Permission steps facebook.png |border|center]]
 
<br><br>
 
:11. Then <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Page Access Token</span> will be generated. Enter it in Simplybook.me <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook bot settings.</span>
 
[[File:Fb bot token paste.png | center]]
 
<br><br>
 
:12. Click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Setup Webhooks</span> button under the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Webhooks</span> section and enter <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Callback URL</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Verify token</span> copied from SimplyBook.me <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook Bot feature settings.</span>
 
[[File:Fb bot setup webhooks.png | center]]
 
<br><br>
 
:13. Check the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">messages</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">messaging_postbacks</span> options under <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Subscription Fields.</span>
 
[[File:Fb bot setup webhooks step 2.png | center]]
 
<br><br>
 
:14. Click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Verify and Save</span> button.
 
:15. Scroll to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">App Review for Messenger</span> block, select the first option <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">pages_messaging</span> and add the details requested there.
 
[[File:Pages messaging add.png | center]]
 
<br><br>
 
[[File:Fb bot submission step 1.png | center]]
 
<br><br>
 
:16. Complete the steps you see in the pop-up.(the steps may be changed by Facebook with time)
 
[[File:Fb but submit for review.png | center]]
 
<br><br>
 
:17. Submit your app for review.
 
[[File:Fb bot submission step 3.png | center]]
 
<br><br>
 
:18. You can also make your app live for approved users to test.
 
:It will become available to all your page visitors after Facebook approval.
 
[[File:Fb bot make app public.png | center]]
 
<br><br>
 
:19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
 
:Here you can see how approved request will look like<br>
 
[[File:Bot approved.png | center]]
 
 
<br><br>
 
<br><br>
 
=Facebook widget=
 
=Facebook widget=
 
==How to add SimplyBook.me widget to your Facebook fan page==
 
==How to add SimplyBook.me widget to your Facebook fan page==
 
<br>
 
<br>
:1.You can add [https://simplybook.me SimplyBook.me] functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Bookings on Webpage or Facebook</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook booking widget</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Apply & add to facebook</span> -> choose the page to attach [https://simplybook.me Simplybook] to.
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:1.You can add [https://simplybook.me SimplyBook.me] functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Booking widgets settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook widget</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Apply & add to facebook</span> -> choose the page to attach [https://simplybook.me Simplybook] to.
 
<br>
 
<br>
[[File:Facebook widget path v3.png | center]]
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[[File:Facebook widget path new navigation.png|1200px|border | center]]
 
<br><br>
 
<br><br>
 
:2. After you connected [https://simplybook.me SimplyBook.me] to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.  
 
:2. After you connected [https://simplybook.me SimplyBook.me] to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.  
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[[File:Rename tab.png | center]]
 
[[File:Rename tab.png | center]]
 
<br><br>
 
<br><br>
 +
 
==How to remove Facebook widget from my Facebook page?==
 
==How to remove Facebook widget from my Facebook page?==
 
<br>
 
<br>
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:When you use Facebook widget, the [https://simplybook.me system] perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.
 
:When you use Facebook widget, the [https://simplybook.me system] perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.
 
<br>
 
<br>
 +
=How to add a Facebook Messenger chat to your booking page=
 +
:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=PuFFtCOksc8]]
 +
<br><br>

Latest revision as of 12:07, 20 September 2021



Facebook and Instagram Bookings Custom Feature

Please note!

  • It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.
  • The booking option is not shown on desktop Instagram version and can be used via mobile apps only.
  • Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use Custom CSS adjustments.
  • The widget look may differ depending on Facebook preferences for different devices and applications



Video tutorial available Youtube-Logo.png



How to add and use booking option to Facebook/Instagram business page



1. Enable Facebook & Instagram Bookings custom feature on your Custom Features page.
Facebook and insta bookings enable path.png



2. Login to your Facebook/Instagram business account(s) in another browser tab.



3. Go back to SimplyBook.me interface and click on Settings near Facebook & Instagram Bookings.
Facebook and insta bookings settings path.png



4. Click on Connect with Facebook button on the page you see.
Facebook and insta bookings settings overview.png



5. You will be redirected to Facebook interface to manage the permissions and connection to SimplyBook.me.
Please follow the steps 1-5 displayed below.
(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well
and Book button will automatically appear there)
Facebook and insta new steps.png



6. Now you will have your services shown on your Facebook page with Book buttons next to them or Book now button under the page banner that will redirect your clients to your booking site.
(the representation options depend on your Facebook business page)
Facebook and insta new result.png



7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
Facebook and insta new add booking to post.png









How to remove Book button from Facebook/Instagram pages



1. Navigate to Custom Features -> Facebook & Instagram Bookings -> Settings on SimplyBook.me side.
boredr



2. Click on Logout at the top of the page.
Facebook and insta new logout.png



How to add and use booking option on Instagram only



1. Open your Instagram mobile application and login to your business page.



2. Navigate to your profile and select to edit it.



3. Follow the steps 1-8 below to add Book button that will lead the customers to your booking site:
Insta setup.png





How to remove Book option from Instagram business page



1. Open your Instagram mobile application and navigate to editing your profile.
Follow the steps 1-5 below to remove Book button:
Insta button removal.png





Call-to-action button for Facebook fan page



1. Go to your Page’s cover photo and click + Add a Button


Fb add button.png
M add booking button step 2 new.png



2. Choose your call-to-action, then select Link to website option and enter the URL for your booking site.


Fb book now option.png



3. Click on Finish and you will get the button Book Now as a result, so that your clients will be able to click on it, go to your booking site and book your services.
Add booking button result.png
M add booking button result.png



Facebook widget

How to add SimplyBook.me widget to your Facebook fan page


1.You can add SimplyBook.me functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings -> Booking widgets settings -> Facebook widget -> Apply & add to facebook -> choose the page to attach Simplybook to.


Facebook widget path new navigation.png



2. After you connected SimplyBook.me to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.


Simplybook tab on facebook.png



You can press Settings -> Templates and tabs and make SimplyBook.me more visible for clients by dragging and dropping it higher in the list.

Facebook reorder.png



3. You may need to change the title Simplybook.me appointments to something else. For this, on your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> SimplyBook.me appointments -> Settings -> Edit settings -> Custom tab name.


Facebook rename tab 2.png



Rename tab.png



How to remove Facebook widget from my Facebook page?


On your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> SimplyBook.me appointments -> Settings -> press Off near Simplybook app to remove this tab and save settings.

Remove tab Facebook.png



Facebook widget is not visible from mobiles


Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.


I cannot change the email when book from Facebook


When you use Facebook widget, the system perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.


How to add a Facebook Messenger chat to your booking page

Video tutorial available Youtube-Logo.png