Revision as of 13:43, 12 July 2019 by Admin (talk | contribs)

Bookings on Facebook


Call-to-action button for facebook fan page

1. Go to your Page’s cover photo and click + Add a Button

Fb add button.png
M add booking button step 2 new.png

2. Choose your call-to-action, then select Link to website option and enter the URL for your booking site.

Fb book now option.png

3. Click on Finish and you will get the button Book Now as a result, so that your clients will be able to click on it, go to your booking site and book your services.
Add booking button result.png
M add booking button result.png

Facebook chat bot

Please note! Facebook bot works in English only and provides only basic functionality, so for example payments, client login, memberships, approve bookings, etc. are not working there.
Contact support for more details.

1. Enable Facebook Bot custom feature on your Custom Features page.
Facebook bot enable v3.png

2. Choose Settings near it to see basic instructions.
Facebook bot settings path.png

3. Log into the Facebook Developer Console.
Facebook developers login new.png

4. Click on My Apps in the upper right-hand corner and choose to Add a New App"
Fb create new app.png

5. Enter a name and contact email address and click on Create App ID.
Create new app id new.png

6. On the next page you will see scenarios. Please skip this step.
Fb bot skip step.png

7. Add all basic information about your company and bot, required links, an icon as well as GDPR related information if necessary.
Fb bot add basic details.png

8. Then please click on + near Products on the left-side.
Fb bot products path.png

9. Scroll the page you see a little bit and click the Set Up button for the Messenger option.
Fb bot messenger path.png

10. Under the Token Generation section, choose one of your Facebook pages, copy the token you get.
Fb bot token copy.png

If you see the following error while selecting the page you may need to edit the permissions.
Fb bot error permissions.png

Permission steps facebook.png

11. Then Page Access Token will be generated. Enter it in Facebook bot settings.
Fb bot token paste.png

12. Click the Setup Webhooks button under the Webhooks section and enter Callback URL and Verify token copied from Facebook Bot feature settings.
Fb bot setup webhooks.png

13. Check the messages and messaging_postbacks options under Subscription Fields.
Fb bot setup webhooks step 2.png

14. Click Verify and Save button.
15. Scroll to App Review for Messenger block, select the first option pages_messaging and add the details requested there.
Pages messaging add.png

Fb bot submission step 1.png

16. Complete the steps you see in the pop-up.(the steps may be changed by Facebook with time)
Fb but submit for review.png

17. Submit your app for review.
Fb bot submission step 3.png

18. You can also make your app live for approved users to test.
It will become available to all your page visitors after Facebook approval.
Fb bot make app public.png

19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
Here you can see how approved request will look like
Bot approved.png

Facebook widget

How to add widget to your Facebook fan page

1.You can add functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings -> Bookings on Webpage or Facebook -> Facebook booking widget -> Apply & add to facebook -> choose the page to attach Simplybook to.

Facebook widget path v3.png

2. After you connected to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.

Simplybook tab on facebook.png

You can press Settings -> Templates and tabs and make more visible for clients by dragging and dropping it higher in the list.

Facebook reorder.png

3. You may need to change the title appointments to something else. For this, on your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> appointments -> Settings -> Edit settings -> Custom tab name.

Facebook rename tab 2.png

Rename tab.png

How to remove Facebook widget from my Facebook page?

On your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> appointments -> Settings -> press Off near Simplybook app to remove this tab and save settings.

Remove tab Facebook.png

Facebook widget is not visible from mobiles

Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.

I cannot change the email when book from Facebook

When you use Facebook widget, the system perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.