Revision as of 12:45, 24 July 2020 by Admin (talk | contribs)

Bookings on Facebook


Facebook and Instagram Bookings Custom Feature

Please note!

  • It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.
  • The booking option is not shown on desktop Instagram version and can be used via mobile apps only.
  • Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use Custom CSS adjustments.
  • The widget look may differ depending on Facebook preferences for different devices and applications

How to add and use booking option to Facebook/Instagram business page

1. Enable Facebook & Instagram Bookings custom feature on your Custom Features page.
Facebook and insta bookings enable path.png

2. Login to your Facebook/Instagram business account(s) in another browser tab.

3. Go back to interface and click on Settings near Facebook & Instagram Bookings.
Facebook and insta bookings settings path.png

4. Click on Connect with Facebook button on the page you see.
Facebook and insta bookings settings overview.png

5. You will be redirected to Facebook interface to manage the permissions and connection to
Please follow the steps 1-5 displayed below.
(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well
and Book button will automatically appear there)
Facebook permisions setup.png

6. Now you will have your services shown on your Facebook page with Book buttons next to them that will redirect your clients to your booking site.
Fb client side services.png

7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
Fb adding bookings to post.png

How to remove Book button from Facebook/Instagram pages

1. Navigate to Custom Features -> Facebook & Instagram Bookings -> Settings on side.

2. Click on Logout at the top of the page.
Facebook logout.png

3. You will be redirected to Facebook interface, where you just need to check the box with and select Remove option.
Facebook remove simplybook.png

How to add and use booking option on Instagram only

1. Open your Instagram mobile application and login to your business page.

2. Navigate to your profile and select to edit it.

3. Follow the steps 1-8 below to add Book button that will lead the customers to your booking site:
Insta setup.png

How to remove Book option from Instagram business page

1. Open your Instagram mobile application and navigate to editing your profile.
Follow the steps 1-5 below to remove Book button:
Insta button removal.png

Call-to-action button for Facebook fan page

1. Go to your Page’s cover photo and click + Add a Button

Fb add button.png
M add booking button step 2 new.png

2. Choose your call-to-action, then select Link to website option and enter the URL for your booking site.

Fb book now option.png

3. Click on Finish and you will get the button Book Now as a result, so that your clients will be able to click on it, go to your booking site and book your services.
Add booking button result.png
M add booking button result.png

Facebook chat bot

Please note! Facebook bot works in English only and provides only basic functionality, so for example payments, client login, memberships, approve bookings, etc. are not working there.
Contact support for more details.

1. Enable Facebook Bot custom feature on your Custom Features page.
Facebook bot enable path newcf.png

2. You will see its settings on the right side of the page
Facebook bot settings path newcf.png

3. Log into the Facebook Developer Console.
Facebook developers login new.png

4. Click on My Apps in the upper right-hand corner and choose to Add a New App.
Fb create new app.png

5. Enter a name and contact email address and click on Create App ID.
Facebook add new app create.png

6. Add all basic information about your company and application, required links, an icon for the application as well as GDPR related information if necessary in Settings -> Basic.
Fb bot add basic details.png

7. Then please click on + near Products on the left-side.
Fb bot products path.png

8. Click the Set Up button for the Messenger option.
Facebook select messenger.png

9. Under the Access Tokens section, choose one of your Facebook business pages or create a new one.
Facebook select or create page.png

10. Click on Generate token button, check token generation warning and copy the token code.
Facebook generate token.png

Facebook copy token.png

11. Paste the token into Facebook Bot feature settings.
Facebook bot insert token.png

12. Click the Add Callback URL button under the Webhooks section and paste Callback URL and Verify token copied from Facebook Bot feature settings.
Facebook bot copy token and url.png

Facebook webhooks paste token and url.png

13. Hit Add subscriptions, select messages and messaging_postbacks in the popup. Save.
Facebook webhooks add subscriptions select.png

14. Proceed to App review section and click on Add to submission in front of pages_messaging API.
Facebook add to submission pages messaging.png

15. Scroll down to Current submission section and click on Add details link.
Fb bot submission step 1.png

16. In the popup that appears provide the details according to the following example.
Facebook items for submission.png

Screencast example Youtube-Logo.png

17. Submit your app for review.
Fb bot submission step 3.png

18. You can also make your app live for approved users to test.
It will become available to all your page visitors after Facebook approval.
Fb bot make app public.png

You can add users here:
Facebook add test users.png
19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
Here you can see how approved request will look like
Bot approved.png

Facebook widget

How to add widget to your Facebook fan page

1.You can add functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings -> Bookings on Webpage or Facebook -> Facebook booking widget -> Apply & add to facebook -> choose the page to attach Simplybook to.

Facebook widget path v3.png

2. After you connected to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.

Simplybook tab on facebook.png

You can press Settings -> Templates and tabs and make more visible for clients by dragging and dropping it higher in the list.

Facebook reorder.png

3. You may need to change the title appointments to something else. For this, on your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> appointments -> Settings -> Edit settings -> Custom tab name.

Facebook rename tab 2.png

Rename tab.png

How to remove Facebook widget from my Facebook page?

On your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> appointments -> Settings -> press Off near Simplybook app to remove this tab and save settings.

Remove tab Facebook.png

Facebook widget is not visible from mobiles

Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.

I cannot change the email when book from Facebook

When you use Facebook widget, the system perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.