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Integer quis finibus purus, pulvinar dictum quam. Morbi eleifend euismod imperdiet. Donec at mollis odio. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut hendrerit elit purus, sed sagittis massa facilisis a. Nullam nec lectus et neque scelerisque mollis id vel est. Donec tincidunt pulvinar sem, quis tristique leo lacinia sed. In vitae placerat dolor. In dapibus semper nisl eget laoreet. Integer pharetra sagittis mollis. Maecenas id facilisis mi, quis bibendum nisi. Nunc at mauris ut erat pharetra sollicitudin at non lectus. Nullam tortor augue, iaculis sit amet tristique a, iaculis at magna. Donec condimentum, leo at tincidunt rutrum, nibh sapien accumsan nisl, et pharetra dui nulla id quam. Donec vel elit vel dui elementum venenatis. Duis venenatis commodo nibh sit amet fringilla.
=== I cannot change timeframe ===
===I cannot change timeframe===
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
=== Plugin doesn’t work / Plugin problems ===
===Plugin doesn’t work / Plugin problems===
1) subscription is expired and plugins are disabled;
1) subscription is expired and plugins are disabled;
3) no settings were inserted.
3) no settings were inserted.
===Simplybook doesn’t sync with Google calendar===
1) please, notice that synchronization could take up to 10 mins;
2) if Google updates calendar app, press “Export” button again to sync;
3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
4) Google calendar events should be marked as “busy” for correct synchronization.
===Clients/Providers didn’t get Email/SMS notification===
1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;
2) Check Spam folder;
3) Incorrect email of the client or service provider;
===Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider===
1) Create 2nd SP and connect him/her to 2nd service;
2) Manually transfer
===Can’t book a certain time/date===
1) The provider can serve only 1 (x) person at a time
2) Check min time before reservation
3) Check client’s time
4) Inconsistency with opening hours/ working time of the service provider
5) Check special days
6) Check Google Calendar
7) Change timeline
===Requests that deal with prices===
1. Skip show mobile application advertisement on booking pages - Gold or Platinum
2. Link removed from Iframe (white label) - Gold or Platinum
3. Our logo and link removed from email templates - Gold or Platinum
===How to count sms credit===
2.3 /country’s price * American price
e.x 2.3/0.0229*0.0052 = 0.5222
https://www.nexmo.com/pricing/