Difference between revisions of "Help Center"

From SimplyBook.me
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<strong>MediaWiki has been successfully installed.</strong>
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{{#seo:
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|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
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|titlemode=append
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|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
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}}
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<nomobile>
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<br/>
 +
{|
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|- style="height:280px; vertical-align:top;"
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| style="width:33%;" |
 +
<div class="getting-started">
 +
<span style="font-size:x-large;">[[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div>
 +
<br>
 +
|style="width:33%;" |
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
| style="width:33%;" |
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div>
  
Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
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|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
== Getting started ==
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| style="width:33%;" |
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
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<div class="custom-features">
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
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<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
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*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
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*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
* [[Typical requests]]
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*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
** [[#timeframe| I cannot change timeframe]]
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*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div>
 +
| style="width:33%;" |
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
<br>
 +
|- style="height:220px; vertical-align:top;"
 +
| style="width:33%;" |
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
== Typical requests ==
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| style="width:33%;" |
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque est ipsum, gravida eu nisl ac, aliquam placerat ligula. Ut interdum, velit eget porta blandit, massa augue vestibulum nulla, sit amet suscipit quam diam ut est. Nunc pretium magna vel massa eleifend volutpat. Praesent mattis ipsum vitae posuere imperdiet. Pellentesque vulputate a nibh et ultrices. Proin ac imperdiet nulla. Curabitur ut congue magna. Maecenas egestas egestas blandit. Vestibulum laoreet non erat a rutrum. Praesent sit amet justo risus.
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<div class="integration">
 
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<span style="font-size:x-large;">[[Integration]]</span></div>
Mauris in volutpat augue. Fusce nec suscipit mauris, ac euismod urna. Nunc fringilla ultricies est vitae sodales. Nam interdum ultrices porttitor. Curabitur fermentum accumsan ligula. Aliquam luctus lacus suscipit dui cursus gravida. Fusce in velit sit amet erat hendrerit blandit. Nullam tristique massa purus, in mattis metus pellentesque vitae. Vivamus porttitor, libero a euismod blandit, nunc ante aliquam enim, at blandit sapien lacus non nulla. Nullam consectetur nunc gravida, consequat sem nec, luctus turpis. Duis a libero in lacus bibendum vulputate. Ut tristique, felis vel faucibus tincidunt, dui nibh porta ante, eget bibendum ante metus ut ipsum. Etiam augue quam, venenatis in porta a, rutrum et nibh.
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*<div class="article">[[Widgets for your own website]]</div>
 
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*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
Nullam aliquet tempor elit, id dictum nunc tempor ut. Praesent nisl urna, gravida ut placerat ut, gravida in turpis. Mauris ut justo metus. In et leo vel justo elementum egestas ultrices ut neque. Praesent pulvinar finibus volutpat. Curabitur lacinia egestas magna, at consectetur metus suscipit nec. Etiam posuere convallis massa, sed faucibus ligula aliquet id. Sed nunc odio, venenatis at tellus a, feugiat commodo metus. Sed suscipit hendrerit nunc, eget molestie ex porta eu. Sed eget metus consequat, suscipit mauris ut, consectetur ex.
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*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 
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*<div class="article">[[WordPress plugin | WordPress integration]]</div>
Praesent interdum condimentum diam vel gravida. Nullam accumsan ipsum vitae nisi placerat elementum. Nunc sit amet ipsum in neque viverra condimentum. Suspendisse aliquet elementum mauris, eget eleifend ipsum pulvinar tristique. Vivamus in sapien elementum, dignissim libero eget, varius eros. Etiam sit amet sapien at ligula congue fringilla. Vivamus commodo convallis leo eu pulvinar. Nulla at ligula quis urna egestas lobortis ac in augue.
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*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 
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*<div class="article">[[Other Integrations]]</div>
Donec in mattis ipsum. Aenean fringilla erat nec ante porta pulvinar. Maecenas vel eros erat. Phasellus neque nisl, cursus eget vestibulum eget, iaculis ut turpis. Aliquam quis tellus quis nulla bibendum elementum. Sed placerat magna ornare auctor ultrices. Curabitur dui nulla, sollicitudin non maximus eget, commodo in ligula. Maecenas sed nisi magna. Pellentesque id lacus leo. Duis pellentesque varius lorem malesuada finibus. Praesent auctor enim pretium faucibus iaculis. Vestibulum in iaculis sapien, sed finibus velit. Curabitur tristique, mauris eu suscipit commodo, erat turpis placerat turpis, ut sollicitudin purus quam bibendum dui. Suspendisse in diam a ex pulvinar gravida.
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*<div class="article">[[Own domain | Custom Domain]]</div>
 
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|style="width:33%;" |
Vivamus mollis volutpat pulvinar. Donec egestas augue ex, eget ullamcorper lorem tincidunt ut. Nulla facilisi. Vivamus rhoncus leo ex, in viverra orci viverra et. Vestibulum aliquet lacinia lorem. Pellentesque ex ligula, tincidunt nec suscipit at, condimentum non purus. Quisque tellus diam, scelerisque sed feugiat sit amet, fringilla eu erat. Ut pretium, elit nec eleifend scelerisque, dolor metus semper nisi, eu tempus lorem est non arcu.
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<div class="for-developers">
 
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<span style="font-size:x-large;">[[API| For developers]]</span></div>
Sed viverra vel lorem pretium molestie. Aenean arcu arcu, semper quis arcu imperdiet, tempor feugiat lacus. Vivamus aliquam sapien leo, nec semper mauris cursus id. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Vivamus et ex sit amet nibh eleifend ultrices at vitae nisi. Phasellus efficitur dui nisl, at ullamcorper nulla vestibulum nec. Nunc id massa quis justo blandit pulvinar eget sit amet dui. Vivamus nulla purus, egestas in orci eget, tincidunt tincidunt massa. Morbi pretium, ipsum pretium iaculis placerat, diam augue tincidunt est, id pretium mi massa a orci. Morbi viverra sagittis tellus nec consequat. In ullamcorper egestas quam. Pellentesque justo justo, volutpat ut cursus vitae, elementum ut quam.
+
*<div class="article">[[API| API documentation]]</div>
 
+
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
Integer quis finibus purus, pulvinar dictum quam. Morbi eleifend euismod imperdiet. Donec at mollis odio. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut hendrerit elit purus, sed sagittis massa facilisis a. Nullam nec lectus et neque scelerisque mollis id vel est. Donec tincidunt pulvinar sem, quis tristique leo lacinia sed. In vitae placerat dolor. In dapibus semper nisl eget laoreet. Integer pharetra sagittis mollis. Maecenas id facilisis mi, quis bibendum nisi. Nunc at mauris ut erat pharetra sollicitudin at non lectus. Nullam tortor augue, iaculis sit amet tristique a, iaculis at magna. Donec condimentum, leo at tincidunt rutrum, nibh sapien accumsan nisl, et pharetra dui nulla id quam. Donec vel elit vel dui elementum venenatis. Duis venenatis commodo nibh sit amet fringilla.
+
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 
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*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
* {{anchor|timeframe}} I cannot change timeframe
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<br>
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
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<div class="video">
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
+
<span style="font-size:x-large;">[[Video]]</span></div>
 
+
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
* Plugin doesn’t work / Plugin problems
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*<div class="article">[https://vimeo.com/simplybook Vimeo]</div>
1) subscription is expired and plugins are disabled;
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|}
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
+
</nomobile>
3) no settings were inserted.
+
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design]]</div>
 +
*<div class="article">[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div></div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Integration]]</span></div>
 +
*<div class="article">[[Widgets for your own website]]</div>
 +
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
 +
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 +
|}
 +
</mobileonly>

Revision as of 08:22, 9 July 2020