Difference between revisions of "Help Center"

From SimplyBook.me
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|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 
|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 
|titlemode=append
 
|titlemode=append
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling
+
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
 
}}
 
}}
 
+
<nomobile>
 
<br/>
 
<br/>
 
 
{|  
 
{|  
|- style="height:180px; vertical-align:top;"
+
|- style="height:280px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;color:green;"> [[Getting started]]</span>
+
<div class="getting-started">
*[[Our features]]
+
<span style="font-size:x-large;">[[Getting started]]</span></div>
*[[Brief overview of the system]]
+
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
*[[Where is my booking page?]]
+
*<div class="article">[[Brief overview of the system]]</div>
*[[Getting_started| More...]]
+
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div>
 +
<br>
 
|style="width:33%;" |
 
|style="width:33%;" |
<span style="font-size:x-large;">[[Booking page]]</span>
+
<div class="booking-website">
*[[Time slots are not showing up]]
+
<span style="font-size:x-large;">[[Booking website]]</span></div>
*[[Where to change company name?]]
+
*<div class="article">[[Time slots are not showing up]]</div>
*[[Where to change address?]]
+
*<div class="article">[[Where to change my info]]</div>
*[[Booking_page| More...]]
+
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div>
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Calendar & Bookings]]</span>
+
<div class="time-settings">
*[[Where_do_I_see_all_my_bookings%3F| Where do I see all my bookings?]]
+
<span style="font-size:x-large;">[[Time settings]]</span></div>
*[[Where_to_edit_bookings%3F| Where to edit bookings?]]
+
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
*[[Booking_reports| Booking reports]]
+
*<div class="article">[[Time and date settings]]</div>
*[[Calendar_%26_Bookings| More...]]
+
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
|- style="height:180px; vertical-align:top;"
+
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div>
 +
 
 +
|- style="height:220px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Prices and purchases]]</span>
+
<div class="prices-and-purchases">
*[[Where to upgrade or renew subscription?]]
+
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
*[[Is the system free?]]
+
*<div class="article">[[My subscription and how to renew]]</div>
*[[What will happen if I don't pay?]]
+
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
*[[Prices_and_purchases| More...]]
+
*<div class="article">[[Important for Free accounts]]</div>
| style="width:33%;" |
+
*<div class="article">[[SMS Pricing]]</div>
<span style="font-size:x-large;">[[Plugins]]</span>
+
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
*[[How to enable plugin?]]
+
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
*[[Plugins by category]]
+
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
*[[Plugins | Plugins in alphabetical order]]
+
 
*[[What_plugins_do_not_work_with_each_other%3F | What plugins do not work with each other?]]
 
| style="width:33%;" |
 
<span style="font-size:x-large;">[[Time settings]]</span>
 
*[[How_to_set_my_availability%3F| Opening hours vs Special days]]
 
*[[Opening hours of the company vs Working hours of provider]]
 
*[[Break times]]
 
*[[Time_settings| More...]]
 
|- style="height:180px; vertical-align:top;"
 
| style="width:33%;" |
 
<span style="font-size:x-large;">[[Settings]]</span>
 
*[[Restrictive settings]]
 
*[[Time and date settings]]
 
*[[I_have_clients_in_different_time_zones| Time zone]]
 
*[[Settings| All settings]].
 
| style="width:33%;" |
 
<span style="font-size:x-large;"> [[Service/Provider relations]]</span>
 
*[[How to create schedules for services?]]
 
*[[Events (services on particular dates)]]
 
*[[Recurring_services(packs)| Recurring services (packs)]]
 
*[[Service/Provider_relations| More...]]
 
| style="width:33%;" |
 
<span style="font-size:x-large;">[[Categories and Locations]]</span>
 
*[[How_to_add_categories_or_locations%3F| How to add Category?]]
 
*[[How_to_add_categories_or_locations%3F| How to add Location?]]
 
*[[How to connect location with service?]]
 
*[[Categories_and_Locations| More...]]
 
|- style="height:180px; vertical-align:top;"
 
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Design]]</span>
+
<div class="custom-features">
*[[Where to change theme?]]
+
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
*[[How_to_change_the_way_time_slots_are_shown%3F| Where to change timeline?]]
+
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
*[[Where to change logo and background?]]
+
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
*[[Design| More...]]
+
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div>
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Notifications]]</span>
+
<div class="calendar-and-bookings">
*[[How to disable/enable notifications?]]
+
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
*[[How to send SMS?]]
+
*<div class="article">[[How to manage bookings]]</div>
*[[How to change email/sms templates?]]
+
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
*[[Notifications| More...]]
+
*<div class="article">[[Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
<br>
 +
|- style="height:220px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">Login & access to the system</span>
+
<div class="tips-for-business">
*[[Login_and_password| Login problems]]
+
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
*[[Giving access to the system to other people]]
+
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
*[[System user rights]]
+
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
|- style="height:180px; vertical-align:top;"
 
| style="width:33%;" |
 
<span style="font-size:x-large;">[[Errors_of_the_system| System Errors explained]]</span>
 
*[[Plugins_have_been_inactivated_as_you_use_more_than_your_service_plan_allows._Please_upgrade_your_package_and_re-activate_your_plugins| Plugins have been inactivated... ]]
 
*[[Your_subscription_expired._Please,_choose_your_subscription_plan_If_you_already_paid_but_still_receive_this_message,_please_send_mail_to_support@simplybook.me_with_payment_date_and_last_4_digits_of_your_credit_card| Your subscription expired...]]
 
*[[Service_provider_can%27t_work_when_provider_doesn%27t_work.| Service provider can't work when company doesn't work]]
 
*[[Errors_of_the_system| More...]]
 
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Tips for specific businesses]]</span>
+
<div class="integration">
*[[Quest rooms | Escape rooms]]
+
<span style="font-size:x-large;">[[Integration]]</span></div>
*[[Rentals]]
+
*<div class="article">[[Widgets for your own website]]</div>
*[http://appointmentschedulingnews.com/events-and-classes/ Classes]
+
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
*[[Tips_for_specific_businesses| More...]]
+
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
| style="width:33%;" |
+
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
<span style="font-size:x-large;">[[Integration]]</span>
+
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
*[[Widgets for your own website]]
+
*<div class="article">[[Other Integrations]]</div>
*[http://appointmentscheduleronline.weebly.com/simplybook.html Widget examples]
+
*<div class="article">[[Own domain | Custom Domain]]</div>
*[[Bookings on Facebook]]
 
*[[WordPress plugin]]
 
*[[Integration| More...]]
 
|- style="height:180px; vertical-align:top;"
 
| style="width:33%;" |
 
<span style="font-size:x-large;">Ways to enhance your business</span>
 
*[http://appointmentschedulingnews.com/amazing-sales-and-marketing-system-for-service-providers/ Promotions]
 
*[[BookingTroll| BookingTroll (directory listing)]]
 
*[[Statistics_%26_Analytics| Statistics plugins]]
 
*[[Business_enhancements| Business enhancements plugins]]
 
 
|style="width:33%;" |
 
|style="width:33%;" |
<span style="font-size:x-large;">[[API| For developers]]</span>
+
<div class="for-developers">
*[[API| API documentation]]
+
<span style="font-size:x-large;">[[API| For developers]]</span></div>
*[https://simplybook.me/api/explorer API Explorer]
+
*<div class="article">[[API| API documentation]]</div>
*[https://simplybook.me/api/doc#getToken API tokens]
+
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 +
<br>
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div>
 +
|}
 +
</nomobile>
 +
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design]]</div>
 +
*<div class="article">[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div></div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Integration]]</span></div>
 +
*<div class="article">[[Widgets for your own website]]</div>
 +
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
 +
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 
|}
 
|}
 +
</mobileonly>

Revision as of 08:22, 9 July 2020