Difference between revisions of "Help Center"

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<strong>MediaWiki has been successfully installed.</strong>
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{{#seo:
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|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
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|titlemode=append
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|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
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}}
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<nomobile>
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<br/>
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{|
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|- style="height:280px; vertical-align:top;"
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| style="width:33%;" |
 +
<div class="getting-started">
 +
<span style="font-size:x-large;">[[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div>
 +
<br>
 +
|style="width:33%;" |
 +
<div class="booking-website">
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<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design & Calendar layouts]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[First_and_Last_Names| Ask for First and Last Name in separate fields]]
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div>
 +
| style="width:33%;" |
 +
<div class="time-settings">
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<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div>
  
Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
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|- style="height:220px; vertical-align:top;"
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| style="width:33%;" |
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<div class="prices-and-purchases">
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<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
== Getting started ==
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| style="width:33%;" |
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
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<div class="custom-features">
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
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<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
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*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
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*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
* [[Typical requests]]
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*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
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*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div>
 +
| style="width:33%;" |
 +
<div class="calendar-and-bookings">
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<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
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*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes & Blocking times]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
<br>
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|- style="height:220px; vertical-align:top;"
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| style="width:33%;" |
 +
<div class="tips-for-business">
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<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
== Typical requests ==
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| style="width:33%;" |
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque est ipsum, gravida eu nisl ac, aliquam placerat ligula. Ut interdum, velit eget porta blandit, massa augue vestibulum nulla, sit amet suscipit quam diam ut est. Nunc pretium magna vel massa eleifend volutpat. Praesent mattis ipsum vitae posuere imperdiet. Pellentesque vulputate a nibh et ultrices. Proin ac imperdiet nulla. Curabitur ut congue magna. Maecenas egestas egestas blandit. Vestibulum laoreet non erat a rutrum. Praesent sit amet justo risus.
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<div class="integration">
 
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<span style="font-size:x-large;">[[Integration]]</span></div>
Mauris in volutpat augue. Fusce nec suscipit mauris, ac euismod urna. Nunc fringilla ultricies est vitae sodales. Nam interdum ultrices porttitor. Curabitur fermentum accumsan ligula. Aliquam luctus lacus suscipit dui cursus gravida. Fusce in velit sit amet erat hendrerit blandit. Nullam tristique massa purus, in mattis metus pellentesque vitae. Vivamus porttitor, libero a euismod blandit, nunc ante aliquam enim, at blandit sapien lacus non nulla. Nullam consectetur nunc gravida, consequat sem nec, luctus turpis. Duis a libero in lacus bibendum vulputate. Ut tristique, felis vel faucibus tincidunt, dui nibh porta ante, eget bibendum ante metus ut ipsum. Etiam augue quam, venenatis in porta a, rutrum et nibh.
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*<div class="article">[[Widgets for your own website]]</div>
 
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*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
Nullam aliquet tempor elit, id dictum nunc tempor ut. Praesent nisl urna, gravida ut placerat ut, gravida in turpis. Mauris ut justo metus. In et leo vel justo elementum egestas ultrices ut neque. Praesent pulvinar finibus volutpat. Curabitur lacinia egestas magna, at consectetur metus suscipit nec. Etiam posuere convallis massa, sed faucibus ligula aliquet id. Sed nunc odio, venenatis at tellus a, feugiat commodo metus. Sed suscipit hendrerit nunc, eget molestie ex porta eu. Sed eget metus consequat, suscipit mauris ut, consectetur ex.
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*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 
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*<div class="article">[[WordPress plugin | WordPress integration]]</div>
===I cannot change timeframe===
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*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
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*<div class="article">[[Other Integrations]]</div>
 
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*<div class="article">[[Own domain | Custom Domain]]</div>
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
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|style="width:33%;" |
 
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<div class="for-developers">
===Plugin doesn’t work / Plugin problems===
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<span style="font-size:x-large;">[[API| For developers]]</span></div>
1) subscription is expired and plugins are disabled;
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*<div class="article">[[API| API documentation]]</div>
 
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*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
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*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 
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*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
3) no settings were inserted.
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<br>
 
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<div class="video">
===Simplybook doesn’t sync with Google calendar===
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<span style="font-size:x-large;">[[Video]]</span></div>
1) please, notice that synchronization could take up to 10 mins;
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*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 
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*<div class="article">[https://vimeo.com/simplybook Vimeo]</div>
2) if Google updates calendar app, press “Export” button again to sync;
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|}
 
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</nomobile>
3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
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<mobileonly>
 
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{|
4) Google calendar events should be marked as “busy” for correct synchronization.
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<div class="column">
 
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<div class="getting-started">
===Clients/Providers didn’t get Email/SMS notification===
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<span style="font-size:x-large;"> [[Getting started]]</span></div>
1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;
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*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 
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*<div class="article">[[Brief overview of the system]]</div>
2) Check Spam folder;
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*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 
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*<div class="article">[[How to manage bookings]]</div>
3) Incorrect email of the client or service provider;
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*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 
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*<div class="article">[[Adjusting notifications]]</div>
===Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider===
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*<div class="article">[[Adding other users to the system]]</div>
1) Create 2nd SP and connect him/her to 2nd service;
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*<div class="article">[[Importing the list of clients]]</div>
 
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*<div class="article">[[Login and password]]</div>
2) Manually transfer
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*<div class="article">[[How to delete account]]</div></div>
 
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<div class="column">
===Can’t book a certain time/date===
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<div class="booking-website">
1) The provider can serve only 1 (x) person at a time
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<span style="font-size:x-large;">[[Booking website]]</span></div>
 
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*<div class="article">[[Time slots are not showing up]]</div>
2) Check min time before reservation
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*<div class="article">[[Where to change my info]]</div>
 
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*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
3) Check client’s time
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*<div class="article">[[Design |Adjusting Design]]</div>
 
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*<div class="article">[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]</div>
4) Inconsistency with opening hours/ working time of the service provider
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*<div class="article">[[Remove Elements from booking page]]</div>
 
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*<div class="article">[[Add elements to booking page]]</div>
5) Check special days
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*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 
+
*<div class="article">[[Categories and Locations]]</div>
6) Check Google Calendar
+
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div></div>
 
+
<div class="column">
7) Change timeline
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<div class="time-settings">
+
<span style="font-size:x-large;">[[Time settings]]</span></div>
===Requests that deal with prices===
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*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
1. Skip show mobile application advertisement on booking pages - Gold or Platinum
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*<div class="article">[[Time and date settings]]</div>
 
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*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
2. Link removed from Iframe (white label) - Gold or Platinum
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*<div class="article">[[Break times]]</div>
 
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*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
3. Our logo and link removed from email templates - Gold or Platinum
+
*<div class="article">[[Events (services on particular dates)]]</div>
 
+
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
===How to count sms credit===
+
*<div class="article">[[Buffer time]]</div>
2.3 /country’s price * American price
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*<div class="article">[[Book days]]</div></div>
 
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<div class="column">
e.x 2.3/0.0229*0.0052 = 0.5222
+
<div class="prices-and-purchases">
 
+
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
https://www.nexmo.com/pricing/
+
*<div class="article">[[My subscription and how to renew]]</div>
 
+
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
==Using Zapier.com==
+
*<div class="article">[[Important for Free accounts]]</div>
 
+
*<div class="article">[[SMS Pricing]]</div>
===Zap tutorial SimplyBook and Gmail===
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*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
We are often asked how to send confirmation email to more than one email address. It may be needed if client has an agent or if some other people need to receive confirmation letters for clients or service providers. Now this option becomes available with our new application on Zapier!
+
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 
+
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
Firstly, create an additional field for the 2nd recipient in admin Simplybook app with the help of “Additional Fields” plugin.
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<div class="column">
 
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<div class="custom-features">
[[File:Queen of punt.jpg|thumb|upright|Queen Ati, wife of King Perahu of the [[Land of Punt]], as depicted on Pharaoh [[Hatshepsut]]'s temple at [[Deir el-Bahri]].]]
+
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div></div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Integration]]</span></div>
 +
*<div class="article">[[Widgets for your own website]]</div>
 +
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
 +
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 +
|}
 +
</mobileonly>

Revision as of 08:22, 9 July 2020