Difference between revisions of "Help Center"

From SimplyBook.me
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<strong>MediaWiki has been successfully installed.</strong>
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{{#seo:
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|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
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|titlemode=append
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|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
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}}
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<nomobile>
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<br/>
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{|
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|- style="height:280px; vertical-align:top;"
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| style="width:33%;" |
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<div class="getting-started">
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<span style="font-size:x-large;">[[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
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*<div class="article">[[Brief overview of the system]]</div>
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*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
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*<div class="article">[[How to manage bookings]]</div>
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*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
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*<div class="article">[[Adjusting notifications]]</div>
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*<div class="article">[[Adding other users to the system]]</div>
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*<div class="article">[[Importing the list of clients]]</div>
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*<div class="article">[[Login and password]]</div>
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*<div class="article">[[How to delete account]]</div>
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<br>
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|style="width:33%;" |
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<div class="booking-website">
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<span style="font-size:x-large;">[[Booking website]]</span></div>
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*<div class="article">[[Time slots are not showing up]]</div>
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*<div class="article">[[Where to change my info]]</div>
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*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
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*<div class="article">[[Design |Adjusting Design & Calendar layouts]]</div>
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*<div class="article">[[Remove Elements from booking page]]</div>
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*<div class="article">[[Add elements to booking page]]</div>
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*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
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*<div class="article">[[First_and_Last_Names| Ask for First and Last Name in separate fields]]
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*<div class="article">[[Categories and Locations]]</div>
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*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div>
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| style="width:33%;" |
 +
<div class="time-settings">
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<span style="font-size:x-large;">[[Time settings]]</span></div>
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*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
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*<div class="article">[[Time and date settings]]</div>
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*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
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*<div class="article">[[Break times]]</div>
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*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
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*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
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*<div class="article">[[Buffer time]]</div>
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*<div class="article">[[Book days]]</div>
  
Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
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|- style="height:220px; vertical-align:top;"
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| style="width:33%;" |
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<div class="prices-and-purchases">
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<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
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*<div class="article">[[My subscription and how to renew]]</div>
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*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
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*<div class="article">[[Important for Free accounts]]</div>
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*<div class="article">[[SMS Pricing]]</div>
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*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
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*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
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*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
== Getting started ==
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| style="width:33%;" |
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
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<div class="custom-features">
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
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<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
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*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
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*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
* [Main page#I cannot change timeframe|timeframe]
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*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
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*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
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*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
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*<div class="article">[[What Custom Features do not work with each other]]</div>
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| style="width:33%;" |
 +
<div class="calendar-and-bookings">
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<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
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*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes & Blocking times]]</div>
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*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
<br>
 +
|- style="height:220px; vertical-align:top;"
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| style="width:33%;" |
 +
<div class="tips-for-business">
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<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
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*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
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*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
== Typical requests ==
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| style="width:33%;" |
*<span id="timeframe">I cannot change timeframe</span>
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<div class="integration">
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
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<span style="font-size:x-large;">[[Integration]]</span></div>
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
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*<div class="article">[[Widgets for your own website]]</div>
 
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*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
*Plugin doesn’t work / Plugin problems
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*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
1) subscription is expired and plugins are disabled;
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*<div class="article">[[WordPress plugin | WordPress integration]]</div>
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
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*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
3) no settings were inserted.
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*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div>
 +
|style="width:33%;" |
 +
<div class="for-developers">
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<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
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<br>
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<div class="video">
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<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div>
 +
|}
 +
</nomobile>
 +
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design]]</div>
 +
*<div class="article">[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div></div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Integration]]</span></div>
 +
*<div class="article">[[Widgets for your own website]]</div>
 +
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
 +
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 +
|}
 +
</mobileonly>

Revision as of 08:22, 9 July 2020