Difference between revisions of "Help Center"

From SimplyBook.me
 
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|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 
|title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
 
|titlemode=append
 
|titlemode=append
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling
+
|keywords=faq, frequently asked questions, booking software, appointment system questions, appointments online, calendar software, booking system, booking calendar, scheduling software, online appointment scheduling, online scheduling, setup, setup help, support, help content
 
}}
 
}}
 
+
<nomobile>
 
<br/>
 
<br/>
 
 
{|  
 
{|  
 
|- style="height:280px; vertical-align:top;"
 
|- style="height:280px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;"> [[Getting started]]</span>
+
<div class="getting-started">
*[https://simplybook.me/en/booking-system-features Our features ]
+
<span style="font-size:x-large;">[[Getting started]]</span></div>
*[[Brief overview of the system]]
+
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
*[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]
+
*<div class="article">[[Brief overview of the system]]</div>
*[[How to manage bookings]]
+
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
*[[Custom_Features | Selecting Custom Features]]
+
*<div class="article">[[How to manage bookings]]</div>
*[[Adjusting notifications]]
+
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
*[[Adding other users to the system]]
+
*<div class="article">[[Adjusting notifications]]</div>
*[[Importing the list of clients]]
+
*<div class="article">[[Adding other users to the system]]</div>
*[[Login and password]]
+
*<div class="article">[[Importing the list of clients]]</div>
*[[How to delete account]]
+
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div>
 
<br>
 
<br>
 
|style="width:33%;" |
 
|style="width:33%;" |
<span style="font-size:x-large;">[[Booking page]]</span>
+
<div class="booking-website">
*[[Time slots are not showing up]]
+
<span style="font-size:x-large;">[[Booking website]]</span></div>
*[[Where to change my info]]
+
*<div class="article">[[Time slots are not showing up]]</div>
*[[Adjust_your_terminology/language | Adjusting your language]]
+
*<div class="article">[[Where to change my info]]</div>
*[[Design |Adjusting Design]]
+
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
*[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]
+
*<div class="article">[[Design |Adjusting Design & Calendar layouts]]</div>
*[[Remove Elements from booking page]]
+
*<div class="article">[[Remove Elements from booking page]]</div>
*[[Add elements to booking page]]
+
*<div class="article">[[Add elements to booking page]]</div>
*[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]
+
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
*[[Categories and Locations]]
+
*<div class="article">[[First_and_Last_Names| Ask for First and Last Name in separate fields]]
*[[Custom_Features#Accept_Payments| Accepting Payments]]
+
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div>
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Time settings]]</span>
+
<div class="time-settings">
*[[How_to_set_my_availability| How to set my availability]]
+
<span style="font-size:x-large;">[[Time settings]]</span></div>
*[[Time and date settings]]
+
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
*[[I_have_clients_in_different_time_zones | Time Zones]]
+
*<div class="article">[[Time and date settings]]</div>
*[[Break times]]
+
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
*[[Need_to_change_interval_(timeframe)| Change interval]]
+
*<div class="article">[[Break times]]</div>
*[[Events (services on particular dates)]]
+
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
*[[Recurring_services(packs)| Recurring services (packs)]]
+
*<div class="article">[[Events (services on particular dates)]]</div>
*[[Buffer time]]
+
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
*[[Book days]]
+
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div>
  
 
|- style="height:220px; vertical-align:top;"
 
|- style="height:220px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Prices and purchases]]</span>
+
<div class="prices-and-purchases">
*[[My subscription and how to renew]]
+
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
*[[Important for Free accounts]]
+
*<div class="article">[[My subscription and how to renew]]</div>
*[[SMS Pricing]]
+
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
*[[Additional Bookings and Custom Features]]
+
*<div class="article">[[Important for Free accounts]]</div>
*[[Link removal and custom domain | Link Removal and Custom Domain]]
+
*<div class="article">[[SMS Pricing]]</div>
*[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]
+
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div>
  
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[https://help.simplybook.me/index.php/Custom_Features Custom Features]</span>
+
<div class="custom-features">
*[[Custom Features | The list of all Custom Features with instructions]]
+
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
*[[How to enable custom feature | How to enable Custom Feature]]
+
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
*[[Custom Features by category]]
+
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
*[[Custom Features Disabled| Custom Features disabled]]
+
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
*[[What Custom Features do not work with each other]]
+
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div>
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Calendar & Bookings]]</span>
+
<div class="calendar-and-bookings">
*[[How to manage bookings]]
+
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
*[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]
+
*<div class="article">[[How to manage bookings]]</div>
*[[Booking_reports| Booking reports and Statistics]]
+
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
*[[Break times]]
+
*<div class="article">[[Calendar_Notes| Using notes & Blocking times]]</div>
*[[Adjusting notifications]]
+
*<div class="article">[[Booking_reports| Booking reports]]</div>
*[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]
+
*<div class="article">[[Break times]]</div>
 
+
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div>
 +
<br>
 
|- style="height:220px; vertical-align:top;"
 
|- style="height:220px; vertical-align:top;"
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Tips for your business | Other]]</span>
+
<div class="tips-for-business">
*[http://appointmentschedulingnews.com/amazing-sales-and-marketing-system-for-service-providers/ Promotions]
+
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
*[[BookingTroll| BookingTroll (directory listing)]]
+
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
*[[Statistics_%26_Analytics| Statistics Custom Features]]
+
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
*[[Business_enhancements| Business enhancements Custom Features]]
+
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
*[[Tips for specific businesses]]
+
*<div class="article">[[Tips for specific businesses]]</div>
*[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]
+
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div>
  
 
| style="width:33%;" |
 
| style="width:33%;" |
<span style="font-size:x-large;">[[Integration]]</span>
+
<div class="integration">
*[[Widgets for your own website]]
+
<span style="font-size:x-large;">[[Integration]]</span></div>
*[http://appointmentscheduleronline.weebly.com/widgets.html/ Widget examples]
+
*<div class="article">[[Widgets for your own website]]</div>
*[[Bookings on Facebook]]
+
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
*[[WordPress plugin | WordPress integration]]
+
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
*[[Other Integrations]]
+
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
*[[Own domain | Custom Domain]]
+
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div>
 
|style="width:33%;" |
 
|style="width:33%;" |
<span style="font-size:x-large;">[[API| For developers]]</span>
+
<div class="for-developers">
*[[API| API documentation]]
+
<span style="font-size:x-large;">[[API| For developers]]</span></div>
*[https://simplybook.me/api/explorer API Explorer]
+
*<div class="article">[[API| API documentation]]</div>
*[https://simplybook.me/api/doc#getToken API tokens]
+
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
*[https://help.simplybook.me/index.php/User_API_guide API guide]
+
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div>
 
<br>
 
<br>
<span style="font-size:x-large;">[[Video]]
+
<div class="video">
*[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]
+
<span style="font-size:x-large;">[[Video]]</span></div>
*[https://vimeo.com/simplybook Vimeo]
+
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div>
 +
|}
 +
</nomobile>
 +
<mobileonly>
 +
{|
 +
<div class="column">
 +
<div class="getting-started">
 +
<span style="font-size:x-large;"> [[Getting started]]</span></div>
 +
*<div class="article">[https://simplybook.me/en/booking-system-features Our features]</div>
 +
*<div class="article">[[Brief overview of the system]]</div>
 +
*<div class="article">[[Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[Custom_Features | Selecting Custom Features]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Adding other users to the system]]</div>
 +
*<div class="article">[[Importing the list of clients]]</div>
 +
*<div class="article">[[Login and password]]</div>
 +
*<div class="article">[[How to delete account]]</div></div>
 +
<div class="column">
 +
<div class="booking-website">
 +
<span style="font-size:x-large;">[[Booking website]]</span></div>
 +
*<div class="article">[[Time slots are not showing up]]</div>
 +
*<div class="article">[[Where to change my info]]</div>
 +
*<div class="article">[[Adjust_your_terminology/language | Adjusting your language]]</div>
 +
*<div class="article">[[Design |Adjusting Design]]</div>
 +
*<div class="article">[[How_to_change_the_way_time_slots_are_shown| Monthly/weekly/daily timelines]]</div>
 +
*<div class="article">[[Remove Elements from booking page]]</div>
 +
*<div class="article">[[Add elements to booking page]]</div>
 +
*<div class="article">[[Custom_Features#Intake_Forms| Ask additional questions on the Details Step]]</div>
 +
*<div class="article">[[Categories and Locations]]</div>
 +
*<div class="article">[[Custom_Features#Accept_Payments| Accepting Payments]]</div></div>
 +
<div class="column">
 +
<div class="time-settings">
 +
<span style="font-size:x-large;">[[Time settings]]</span></div>
 +
*<div class="article">[[How_to_set_my_availability| How to set my availability]]</div>
 +
*<div class="article">[[Time and date settings]]</div>
 +
*<div class="article">[[I_have_clients_in_different_time_zones | Time Zones]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Need_to_change_interval_(timeframe)| Change interval]]</div>
 +
*<div class="article">[[Events (services on particular dates)]]</div>
 +
*<div class="article">[[Recurring_services(packs)| Recurring services (packs)]]</div>
 +
*<div class="article">[[Buffer time]]</div>
 +
*<div class="article">[[Book days]]</div></div>
 +
<div class="column">
 +
<div class="prices-and-purchases">
 +
<span style="font-size:x-large;">[[Prices and purchases]]</span></div>
 +
*<div class="article">[[My subscription and how to renew]]</div>
 +
*<div class="article">[[How_to_get_invoice | How to get invoice]]</div>
 +
*<div class="article">[[Important for Free accounts]]</div>
 +
*<div class="article">[[SMS Pricing]]</div>
 +
*<div class="article">[[Additional_Bookings | Additional Bookings]]</div>
 +
*<div class="article">[[Link removal and custom domain | Link Removal and Custom Domain]]</div>
 +
*<div class="article">[[Upgrade_from_lower_to_higher_subscription_before_current_subscription_expired.| Upgrade from lower to higher subscription before current subscription expires]]</div></div>
 +
<div class="column">
 +
<div class="custom-features">
 +
<span style="font-size:x-large;">[[Custom_Features |Custom Features]]</span></div>
 +
*<div class="article">[[Custom Features | The list of all Custom Features with instructions]]</div>
 +
*<div class="article">[[How to enable custom feature | How to enable Custom Feature]]</div>
 +
*<div class="article">[[Custom Features by category | Custom Features by Functionality Category]]</div>
 +
*<div class="article">[[Popular_custom_features_by_business_category | TOP 10 Custom Features per Business Category]]</div>
 +
*<div class="article">[[Custom Features dependent on other Custom Features]]</div>
 +
*<div class="article">[[What Custom Features do not work with each other]]</div></div>
 +
<div class="column">
 +
<div class="calendar-and-bookings">
 +
<span style="font-size:x-large;">[[Calendar & Bookings]]</span></div>
 +
*<div class="article">[[How to manage bookings]]</div>
 +
*<div class="article">[[ Views_of_the_calendar| Provider/Service/Day/Week/Month views]]</div>
 +
*<div class="article">[[Calendar_Notes| Using notes]]</div>
 +
*<div class="article">[[Booking_reports| Booking reports]]</div>
 +
*<div class="article">[[Break times]]</div>
 +
*<div class="article">[[Adjusting notifications]]</div>
 +
*<div class="article">[[Custom_Features#Calendar_Sync| Google/Outlook calendar synchronization]]</div></div>
 +
<div class="column">
 +
<div class="tips-for-business">
 +
<span style="font-size:x-large;">[[Tips for your business | Other]]</span></div>
 +
*<div class="article">[https://news.simplybook.me/booking-page-global-service-marketplace-powered-simplybook/ BooKing.Page marketplace]</div>
 +
*<div class="article">[[Statistics_%26_Analytics| Statistics Custom Features]]</div>
 +
*<div class="article">[[Business_enhancements| Business enhancement Custom Features]]</div>
 +
*<div class="article">[[Tips for specific businesses]]</div>
 +
*<div class="article">[[1_is_not_greater_than_2_(when_trying_to_change_number_of_clients_per_provider)| 1 is not greater than 2]]</div></div>
 +
<div class="column">
 +
<div class="integration">
 +
<span style="font-size:x-large;">[[Integration]]</span></div>
 +
*<div class="article">[[Widgets for your own website]]</div>
 +
*<div class="article">[http://simplydemowidgets.mozello.com/ Widget examples]</div>
 +
*<div class="article">[[Bookings on Facebook |Bookings on Facebook and Instagram]]</div>
 +
*<div class="article">[[WordPress plugin | WordPress integration]]</div>
 +
*<div class="article">[[Bookings on Facebook | Facebook CTA button, widget and booking bot integrations]]</div>
 +
*<div class="article">[[Other Integrations]]</div>
 +
*<div class="article">[[Own domain | Custom Domain]]</div></div>
 +
<div class="column">
 +
<div class="for-developers">
 +
<span style="font-size:x-large;">[[API| For developers]]</span></div>
 +
*<div class="article">[[API| API documentation]]</div>
 +
*<div class="article">[https://simplybook.me/api/explorer API Explorer]</div>
 +
*<div class="article">[https://simplybook.me/api/doc#getToken API tokens]</div>
 +
*<div class="article">[https://help.simplybook.me/index.php/User_API_guide API guide]</div></div>
 +
<div class="column">
 +
<div class="video">
 +
<span style="font-size:x-large;">[[Video]]</span></div>
 +
*<div class="article">[https://www.youtube.com/c/SimplyBookme-booking-system YouTube]</div>
 +
*<div class="article">[https://vimeo.com/simplybook Vimeo]</div></div>
 
|}
 
|}
 +
</mobileonly>

Latest revision as of 08:22, 9 July 2020