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=How to enable/disable notifications and adjust your templates=
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
Notifications settings new.png | center]][[File: Email and sms enable disable.png | center]]
=How to disable Feedbacks=
You can view all your reviews in the
Review tab in left-side menu and delete or reply to reviews. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings // Configuration // set "Number of days until feedback request is sent to client" to Disable.<br/>[[File:Disable feedback.png | center]]
=What are variables=
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [
unit]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
=iCals and how to use them=
In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (
Attach ical to emails.png | center]]
=Clients/Providers do not receive notifications=
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
:4 . If sms are not coming, check your sms balance.
=Clients/Providers receive wrong notifications=
:1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates.
:'''Multiple bookings template''' (Custom Features//
Settings of Multiple bookings Custom Feature)
template.png | center]]
:'''Group bookings template''' (Custom Features//
Settings of Group bookings Custom Feature)
template.png | center]]
:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.
setting.png | center ]]
=Email whitelisting instructions=