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| + | :'''Video tutorial available ''[https://www.youtube.com/watch?v=s5PxQAtHZmU here]''''' |
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| <br><br> | | <br><br> |
| =How to enable/disable notifications and adjust your templates= | | =How to enable/disable notifications and adjust your templates= |
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| Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings. | | Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings. |
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− | [[File:Notifications settings new.png | center]] | + | <nomobile>[[File:Email and sms settinngs path v3.png | center]]</nomobile> |
− | | + | <mobileonly>[[File:M email and sms settings path.png | center]]</mobileonly> |
− | | + | <br><br> |
− | [[File:Email and sms enable disable.png | center]] | + | <nomobile>[[File:Notifications on-off.png | center]]</nomobile> |
| + | <mobileonly>[[File:M notifications on and off.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
| =How to disable Feedbacks= | | =How to disable Feedbacks= |
− | You can view all your reviews in the Review tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/> | + | You can view all your reviews in the Reports//Reviews tab in left-side menu, delete or reply to them. If you wish to remove the option to leave a review and do not send feedback request in Settings // Email and SMS settings // Settings for e-mail and SMS notifications // set "Number of days until feedback request is sent to client" to Disable.<br/> |
− | [[File:Feedback request new.png | center]] | + | <nomobile>[[File:Disable feedback v3.png | center]]</nomobile> |
| + | <mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
| =What are variables= | | =What are variables= |
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− | Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John." | + | Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [provider]". If the client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John." |
| <br><br> | | <br><br> |
| =iCals and how to use them= | | =iCals and how to use them= |
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− | In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Outlook, iCalendar,etc) | + | In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of .isc format. After clicking that file, it will open in one of your calendars (Google calendar, iCalendar,etc) |
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− | [[File:Attach ical to emails.png | center]] | + | <nomobile>[[File: Enable icals.png | center]]</nomobile> |
| + | <mobileonly>[[File:M attach icals to emails.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
− | :'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address settings. | + | :'''Please note''', that iCal files do not have set timezone so the time in that file will be displayed according to the IP address/device settings. |
| <br><br> | | <br><br> |
| =Clients/Providers do not receive notifications= | | =Clients/Providers do not receive notifications= |
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| :4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly. | | :4. [[Custom_Features#SMTP | SMTP]] custom feature is not set correctly. |
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− | :5. If sms are not coming, check your sms balance. | + | :5. If sms are not coming, check your sms balance in Plans&Prices//Subscriptions at the bottom of the page. |
| <br><br> | | <br><br> |
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| :1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates. | | :1. Please check if you have [[Custom_Features#Multiple_Bookings| '''Multiple Bookings''']] or [[Custom_Features#Group_Bookings| '''Group Bookings''']] Custom Feature enabled. These Custom Features have their own templates. |
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− | :'''Multiple bookings template''' (Custom Features//Settings of Multiple bookings Custom Feature) | + | :'''Multiple bookings template''' (Custom Features//Multiple bookings//Settings) |
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− | [[File:Multiple bookings template.png | center]] | + | <nomobile>[[File:Multiple bookings settings.png | center]]</nomobile> |
| + | <mobileonly>[[File:M multiple bookings templates.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
− | :'''Group bookings template''' (Custom Features//Settings of Group bookings Custom Feature) | + | :'''Group bookings template''' (Custom Features//Group bookings//Settings) |
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− | [[File:Group bookings template.png | center]] | + | <nomobile>[[File: Group bookings settings.png | center]]</nomobile> |
| + | <mobileonly>[[File:M group bookinngs templates.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
− | :2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too. | + | :2. Check if you have Time Zone settings on in Settings//General settings//Configuration, in this case client may have selected wrong time zone and received notification in wrong time zone too. |
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− | [[File:Timezone setting.png | center ]] | + | <nomobile>[[File: Timezone settings.png | center ]]</nomobile> |
| + | <mobileonly>[[File:M client timezone settings.png | center]]</mobileonly> |
| <br><br> | | <br><br> |
| =Email whitelisting instructions= | | =Email whitelisting instructions= |