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<nomobile>[[File:Notifications on-off.png | center]]</nomobile>
<nomobile>[[File:Notifications on-off.png | center]]</nomobile>
<mobileonly>[[File:M notifications on and off.png | center]]</mobileonly>
<mobileonly>[[File:M notifications on and off.png | center]]</mobileonly>
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==Admin mobile app==
If you are using admin mobile application you can receive booking related notifications such as booking confirmations, reminders, booking change and cancellation notifications.<br>
To enable/disable these notifications please navigate to Settings tab -> Manage notifications in the admin mobile application.
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=How to disable Feedbacks=
=How to disable Feedbacks=
<mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly>
<mobileonly>[[File:M disable feedback v3.png | center]]</mobileonly>
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=[[Custom_Features|Custom features]] related notifications=
The following custom features have either own notification types or can influence the messages sent by the system:
The following custom features have either own notification types or can influence the messages sent by the system:
==Accept payments==
==[[Accept_payments_custom_feature|Accept payments]]==
Allows to send:
Allows to send:
* Invoices to clients(email template)
* Invoices to clients(email template)
* Notifications about unsuccessful payments to client(Email template)
* Notifications about unsuccessful payments to client(Email template)
* Notifications about unsuccessful payments to company(Email template)
* Notifications about unsuccessful payments to company(Email template)
All these templates can be edited in Custom features -> Accept payments -> Settings -> Email template settings.
All these templates can be edited in Custom features -> [[Accept_payments_custom_feature|Accept payments]] -> Settings -> Email template settings.
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==Multiple bookings==
''[[Accept_payments_custom_feature|Read more]] about his custom feature use.''
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==[[Multiple_Bookings_custom_feature|Multiple bookings]]==
Has own templates for:
Has own templates for:
* Booking confirmation notification to client(Email and SMS templates)
* Booking confirmation notification to client(Email and SMS templates)
* Booking reminder notification to client(Email and SMS templates)
* Booking reminder notification to client(Email and SMS templates)
Both types are automatically applied when this custom feature is enabled and the clients makes a batch of appointments at once using "Add another service" button at checkout.
Both types are automatically applied when this custom feature is enabled and the clients makes a batch of appointments at once using "Add another service" button at checkout.
The templates texts can be adjusted in Custom features -> Multiple bookings -> On the right side of the page.
The templates texts can be adjusted in Custom features -> [[Multiple_Bookings_custom_feature|Multiple bookings]] -> on the right side of the page.
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''[[Multiple_Bookings_custom_feature|Read more]] about his custom feature use.''
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==Group bookings==
==[[Group_Bookings_custom_feature|Group bookings]]==
Has special templates for the following types:
Has special templates for the following types:
* Booking confirmation notification to client(Email and SMS templates)
* Booking confirmation notification to client(Email and SMS templates)
* Booking reminder notification to provider(Email and SMS templates)
* Booking reminder notification to provider(Email and SMS templates)
They will be automatically applied when this custom feature is enabled and the client books an appointment selecting several participants on the service step of the booking process.
They will be automatically applied when this custom feature is enabled and the client books an appointment selecting several participants on the service step of the booking process.
All the templates can be adjusted in Custom features -> Group bookings -> on the right side of the page.
All the templates can be adjusted in Custom features -> [[Group_Bookings_custom_feature|Group bookings]] -> on the right side of the page.
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''[[Group_Bookings_custom_feature|Read more]] about his custom feature use.''
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==Book Soon notification system==
==[[Book_Soon_Notification_System_custom_feature|Book Soon notification system]]==
Allows to send reminders to come again to the clients who have booked before.<br>
Allows to send reminders to come again to the clients who have booked before.<br>
The templates can be set in Custom features -> Book Soon notification system -> Settings -> "Add new" to create a new template(Email and SMS).
The templates can be set in Custom features -> [[Book_Soon_Notification_System_custom_feature|Book Soon notification system]] -> Settings -> "Add new" to create a new template(Email and SMS).
You can create numerous specific templates for certain service(s)/provider(s) and they will be sent when the indicated time has passed from the client appointment.
You can create numerous specific templates for certain service(s)/provider(s) and they will be sent when the indicated time has passed from the client appointment.
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==Coupons & Gift cards==
''[[Book_Soon_Notification_System_custom_feature|Read more]] about his custom feature use.''
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==[[Coupons_and_Gift_Cards_custom_feature|Coupons & Gift cards]]==
Can send specific notifications for the following cases when you are using this custom feature:
Can send specific notifications for the following cases when you are using this custom feature:
* the client purchases a gift card on the booking website(Email and SMS templates)
* the client purchases a gift card on the booking website(Email and SMS templates)
This notification template can be enabled/disable and edited in Custom features -> Coupons & Gift Cards -> on the right side of the page.
This notification template can be enabled/disable and edited in Custom features -> [[Coupons_and_Gift_Cards_custom_feature|Coupons & Gift cards]] -> on the right side of the page.
As well if you manually issue gift card or coupon to your client(s) the template that will be used in this case can be access in Manage -> Coupons&Gift Cards -> Issue the gift card / Send coupon message for the desired gift-card/coupon -> Send Email/Send SMS.
As well if you manually issue gift card or coupon to your client(s) the template that will be used in this case can be access in Manage -> Coupons&Gift Cards -> Issue the gift card / Send coupon message for the desired gift-card/coupon -> Send Email/Send SMS.
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==Client mobile app==
''[[Coupons_and_Gift_Cards_custom_feature|Read more]] about his custom feature use.''
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==[[Client_mobile_app|Client mobile app]]==
In case this feature is enabled and the client has allowed notifications, the mobile application will send booking-related push notifications.<br>
In case this feature is enabled and the client has allowed notifications, the mobile application will send booking-related push notifications.<br>
There is no place to edit the template, but you can view the notifications report in Reports -> Notification report.
There is no place to edit the template, but you can view the notifications report in Reports -> Notification report.
'''Please note!''' You need to have enough push notifications credits to be able to send such notifications to clients
'''Please note!''' You need to have enough push notifications credits to be able to send such notifications to clients
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''[[Client_mobile_app|Read more]] about his custom feature use.''
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==Client login==
==[[Client_Login_custom_feature|Client login]]==
If you require the clients to sign in/sign up to be able to book the appointments or make purchases on your booking website and have Client login custom feature enabled,<br>
If you require the clients to sign in/sign up to be able to book the appointments or make purchases on your booking website and have Client login custom feature enabled,<br>
there are three notification types that can be sent to your clients(they cannot be disabled):
there are three notification types that can be sent to your clients(they cannot be disabled):
* restore password(Email)
* restore password(Email)
* reset password or create client from admin interface(Email)
* reset password or create client from admin interface(Email)
You can edit the templates in Custom features -> Client login -> on the right side of the page.
You can edit the templates in Custom features -> [[Client_Login_custom_feature|Client login]] -> on the right side of the page.
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==Membership==
''[[Client_Login_custom_feature|Read more]] about his custom feature use.''
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==[[Membership_custom_feature|Membership]]==
When you sell memberships on the booking website you may also need to notify your clients about the different points.<br>
When you sell memberships on the booking website you may also need to notify your clients about the different points.<br>
This custom feature allows to send:
This custom feature allows to send:
* membership expires today(Email and SMS templates)
* membership expires today(Email and SMS templates)
* membership expired notification(Email and SMS templates)
* membership expired notification(Email and SMS templates)
You can edit the templates, as well as enable/disable certain notification types in Custom features -> Membership -> on the right side of the page.
You can edit the templates, as well as enable/disable certain notification types in Custom features -> [[Membership_custom_feature|Membership]] -> on the right side of the page.
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==Flexible notifications==
''[[Membership_custom_feature|Read more]] about his custom feature use.''
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==[[Flexible_Notifications_custom_feature|Flexible notifications]]==
This custom feature allows to customize the booking related notification per certain service/provider or both.<br>
This custom feature allows to customize the booking related notification per certain service/provider or both.<br>
The following types can be used:
The following types can be used:
* batch cancellation notification to client
* batch cancellation notification to client
* batch cancellation notification to provider
* batch cancellation notification to provider
* multiple bookings batch booking confirmation to client
* [[Multiple_Bookings_custom_feature|multiple bookings]] batch booking confirmation to client
* multiple bookings event reminder to client
* [[Multiple_Bookings_custom_feature|multiple bookings]] event reminder to client
* group bookings batch booking confirmation to client
* [[Group_Bookings_custom_feature|group bookings]] batch booking confirmation to client
* group bookings batch booking confirmation to provider
* [[Group_Bookings_custom_feature|group bookings]] batch booking confirmation to provider
* group booking reminder to client
* [[Group_Bookings_custom_feature|group bookings]] reminder to client
* group booking reminder to provider
* [[Group_Bookings_custom_feature|group bookings]] reminder to provider
You can create all the desired templates in Custom features -> Flexible notifications -> Manage.
You can create all the desired templates in Custom features -> [[Flexible_Notifications_custom_feature|Flexible notifications]] -> Manage.
In case you need to enable/disable some of these notification types please navigate to Settings -> General settings -> Email and SMS settings -> and use the table at the top of the page.<br>
In case you need to enable/disable some of these notification types please navigate to Settings -> General settings -> Email and SMS settings -> and use the table at the top of the page.<br>
'''Please note!''' These are general booking notifications settings so if you turn some of them off it will also influence similar types related to other features(i.e. if you disable booking confirmations to providers there then common confirmations, as well as group, recurring batches confirmation notifications will become off)
'''Please note!''' These are general booking notifications settings so if you turn some of them off it will also influence similar types related to other features(i.e. if you disable booking confirmations to providers there then common confirmations, as well as group, recurring batches confirmation notifications will become off)
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==Packages==
''[[Flexible_Notifications_custom_feature|Read more]] about his custom feature use.''
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==[[Packages_custom_feature|Packages]]==
When you sell the packages of services/classes/products/service add-ons or issue the packages from admin side it is also possible to automatically send the clients the package activation notification(Email and/or SMS).<br>
When you sell the packages of services/classes/products/service add-ons or issue the packages from admin side it is also possible to automatically send the clients the package activation notification(Email and/or SMS).<br>
To edit the template text or enable/disable the notifications please navigate to Custom features -> Packages -> right side of the page.
To edit the template text or enable/disable the notifications please navigate to Custom features -> [[Packages_custom_feature|Packages]] -> right side of the page.
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''[[Packages_custom_feature|Read more]] about his custom feature use.''
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==Tickets==
==[[Tickets_custom_feature|Tickets]]==
By default the ticket is automatically sent to client email together with the corresponding service confirmation email.<br>
By default the ticket is automatically sent to client email together with the corresponding service confirmation email.<br>
But in case you are using online payments and allow to choose "pay later" option on the booking website and the client select it,<br>
But in case you are using online payments and allow to choose "pay later" option on the booking website and the client select it,<br>
in this case the ticket will be sent with the separate email.
in this case the ticket will be sent with the separate email.
As well you may wish to re-send the ticket to the client in certain cases(it is possible in Reports -> Tickets report).
As well you may wish to re-send the ticket to the client in certain cases(it is possible in Reports -> Tickets report).
Both notification templates case be edited in Custom features -> Tickets -> on the right side or the page. There are Email types available only.
Both notification templates case be edited in Custom features -> [[Tickets_custom_feature|Tickets]] -> on the right side or the page. There are Email types available only.
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==Custom email==
''[[Tickets_custom_feature|Read more]] about his custom feature use.''
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==[[Custom_Email_custom_feature|Custom email]]==
Allows to customize the design of the email notifications to match your branding and taste.<br>
Allows to customize the design of the email notifications to match your branding and taste.<br>
To create your designs please go to Custom features -> Custom email -> Create template.<br>
To create your designs please go to Custom features -> [[Custom_Email_custom_feature|Custom email]] -> Create template.<br>
With the help of this custom feature you can influence the look of the following notification types:
With the help of this custom feature you can influence the look of the following notification types:
* common booking related notifications from Settings -> Email and SMS Settings;
* common booking related notifications from Settings -> Email and SMS Settings;
* invoices emails from accept payments custom feature;
* invoices emails from [[Accept_payments_custom_feature|accept payments]] custom feature;
* group bookings custom feature notifications;
* [[Group_Bookings_custom_feature|group bookings]] custom feature notifications;
* multiple bookings custom feature notifications;
* [[Multiple_Bookings_custom_feature|multiple bookings]] custom feature notifications;
* client login custom feature notifications;
* [[Client_Login_custom_feature|C=client login]] custom feature notifications;
* membership custom feature notifications;
* [[Membership_custom_feature|membership]] custom feature notifications;
* packages custom feature notifications;
* [[Packages_custom_feature|packages]] custom feature notifications;
* tickets custom feature notifications;
* [[Tickets_custom_feature|tickets]] custom feature notifications;
* coupons & Gift Cards custom feature notifications
* [[Coupons_and_Gift_Cards_custom_feature|Coupons & Gift cards]] custom feature notifications
* medical test custom feature notifications;
* [[Medical_test_custom_feature|medical test]] custom feature notifications;
* book soon custom feature notifications.
* [[Book_Soon_Notification_System_custom_feature|book soon notification system]] custom feature notifications.
This feature allows to test each notification type with the pre-created design.
The {{content}} tag that contains the booking/purchase information can be edited in the corresponding feature settings.
The {{content}} tag that contains the booking/purchase information can be edited in the corresponding feature settings.
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==SMTP==
''[[Custom_Email_custom_feature|Read more]] about his custom feature use.''
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==[[SMTP_custom_feature|SMTP]]==
This feature allows you to use your own SMTP server for sending the emails.<br>
This feature allows you to use your own SMTP server for sending the emails.<br>
It has only one template for testing this feature after you have entered the settings.<br>
It has only one template for testing this feature after you have entered the settings.<br>
You can edit and use the test email template in Custom features -> SMTP -> on the right side of the page.
You can edit and use the test email template in Custom features -> SMTP -> on the right side of the page.
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==Daily report==
''[[SMTP_custom_feature|Read more]] about his custom feature use.''
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==[[Daily_Report_custom_feature|Daily report]]==
When you enable and set this custom feature it will automatically send the email report about new, upcoming and cancelled appointments to your company email address.<br>
When you enable and set this custom feature it will automatically send the email report about new, upcoming and cancelled appointments to your company email address.<br>
There is not template to edit as such, but you can adjust the items included in Custom features -> Daily report -> on the right side of the page.
There is not template to edit as such, but you can adjust the items included in Custom features -> [[Daily_Report_custom_feature|Daily report]] -> on the right side of the page.
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==HIPAA==
''[[Daily_Report_custom_feature|Read more]] about his custom feature use.''
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==[[HIPAA_custom_feature|HIPAA]]==
This is security-related custom feature and allows to send email notifications when somebody logs in to your system.<br>
This is security-related custom feature and allows to send email notifications when somebody logs in to your system.<br>
It does not contain any email template to be edited and can be enabled/disabled by adding/removing the email address in Custom features -> HIPAA -> right side of the page -> Notify email.
It does not contain any email template to be edited and can be enabled/disabled by adding/removing the email address in Custom features -> [[HIPAA_custom_feature|HIPAA]] -> right side of the page -> Notify email.
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==Contact widget==
''[[HIPAA_custom_feature|Read more]] about his custom feature use.''
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==[[Contact_Widget_custom_feature|Contact widget]]==
As this custom feature allows to add a contact form to your booking website or create the contact button widget, there is also the email/SMS notification to company that is sent when somebody leaves a message on the booking site or widget so that you will be able to respond right away.
As this custom feature allows to add a contact form to your booking website or create the contact button widget, there is also the email/SMS notification to company that is sent when somebody leaves a message on the booking site or widget so that you will be able to respond right away.
There is no template to edit but you can disable such notifications in Settings -> General settings -> Email and SMS settings -> Contact widget notifications.
There is no template to edit but you can disable such notifications in Settings -> General settings -> Email and SMS settings -> Contact widget notifications.
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==Medical test==
''[[Contact_Widget_custom_feature|Read more]] about his custom feature use.''
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==[[Medical_test_custom_feature|Medical test]]==
When you are using this custom feature you definitely need to send the test results to patients' emails.<br>
When you are using this custom feature you definitely need to send the test results to patients' emails.<br>
In Custom features -> Medical test -> on the right side of the page you can enable/disable or edit the following templates:
In Custom features -> Medical test -> on the right side of the page you can enable/disable or edit the following templates:
In case you need to adjust the test result template please use Custom result template option above the templates.
In case you need to adjust the test result template please use Custom result template option above the templates.
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''[[Medical_test_custom_feature|Read more]] about his custom feature use.''
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=What are variables=
=What are variables=
