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Created page with "=How to enable/disable notifications and adjust your templates= Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes. You can al..."
=How to enable/disable notifications and adjust your templates=
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes. You can also decide which messages your clients receive, and also change the texts to better suit your needs!
[[File:Email and sms settings 1.png | center]]
[[File:Email and sms enable disable.png | center]]
=How to disable Feedbacks=
Settings // General Settings // Configuration // Number of days until feedback request is sent to client should be set to Disable.<br/>
[[File:HideReviews750.png | Center ]]
=What are variables=
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, he/she will receive the following text "You have booked a service with Mary", if he/she chose John, he/she will receive the text "You have booked a service with John."
=iCals and how to use them=
In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of isc format. After clicking on that file, it will open in one of your calendars (Outlook, iCalendar,etc)
[[File:Attach ical to emails.png | center]]
=Clients/Providers do not receive notifications=
;Possible reasons
1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked.
2. Client's email has a misspelling.
3. Email went to junk (Spam) folder or to Social tab.
4. If sms are not coming, check your sms balance.
=Clients/Providers receive wrong notifications=
:1. Please check if you have [[Plugins#Multiple_bookings| '''Multiple Bookings''']] or [[Plugins#Group_bookings| '''Group Bookings''']] plugin enabled. These plugins have their own templates.
:'''Multiple bookings template''' (Plugins//settings of Multiple bookings plugin)
[[File:Multiple bookings template.png | center]]
:'''Group bookings template''' (Plugins//settings of Group bookings plugin)
[[File:Group bookings template.png | center]]
:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.
[[File:Timezone750.png | center ]]
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes. You can also decide which messages your clients receive, and also change the texts to better suit your needs!
[[File:Email and sms settings 1.png | center]]
[[File:Email and sms enable disable.png | center]]
=How to disable Feedbacks=
Settings // General Settings // Configuration // Number of days until feedback request is sent to client should be set to Disable.<br/>
[[File:HideReviews750.png | Center ]]
=What are variables=
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [unit]". If client chose on the booking page provider Mary, he/she will receive the following text "You have booked a service with Mary", if he/she chose John, he/she will receive the text "You have booked a service with John."
=iCals and how to use them=
In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of isc format. After clicking on that file, it will open in one of your calendars (Outlook, iCalendar,etc)
[[File:Attach ical to emails.png | center]]
=Clients/Providers do not receive notifications=
;Possible reasons
1. Corresponding boxes in Settings//General Settings//Email and SMS settings are not checked.
2. Client's email has a misspelling.
3. Email went to junk (Spam) folder or to Social tab.
4. If sms are not coming, check your sms balance.
=Clients/Providers receive wrong notifications=
:1. Please check if you have [[Plugins#Multiple_bookings| '''Multiple Bookings''']] or [[Plugins#Group_bookings| '''Group Bookings''']] plugin enabled. These plugins have their own templates.
:'''Multiple bookings template''' (Plugins//settings of Multiple bookings plugin)
[[File:Multiple bookings template.png | center]]
:'''Group bookings template''' (Plugins//settings of Group bookings plugin)
[[File:Group bookings template.png | center]]
:2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.
[[File:Timezone750.png | center ]]
