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=How to enable/disable notifications and adjust your templates=
Go to Settings//General Settings//Email and SMS settings and check/uncheck the corresponding boxes to send/not send notifications. You can change the texts of notifications to better suit your needs by clicking "edit template", making changes and saving system settings.
[[File:Email and sms settings
1.png | center]][[File: Email and sms enable disable.png | center]]
=How to disable Feedbacks=
You can view all your reviews in the
Review tab in left-side menu and delete reviews. If you wish to remove the option to leave a review and do not send feedback request in Settings // General Settings // Configuration // set "Number of days until feedback request is sent to client" to Disable.<br/>[[File: HideReviews750.png | center]]
=What are variables=
Variables are elements that can be inserted in email and sms templates (Settings//General Settings//Email and SMS settings). These variables will denote the chosen item after the booking is made. For example you have 2 providers: Mary and John. In email template you insert text "You have booked a service with [
unit]". If client chose on the booking page provider Mary, they would receive the following text "You have booked a service with Mary", if they chose John, they would receive the text "You have booked a service with John."
=iCals and how to use them=
In Settings//General Settings//Email and SMS settings you can check the box "Attach iCal to e-mails" and then emails will contain file of isc format. After clicking
on that file, it will open in one of your calendars ( Outlook, iCalendar,etc) [[File:Attach ical to emails.png | center]]
=Clients/Providers do not receive notifications=
:3. Email went to junk (Spam) folder or to Social tab. Please check Whitelisting instructions [[Email_whitelisting_instructions| here]].
:4 . If sms are not coming, check your sms balance.
=Clients/Providers receive wrong notifications=
:1. Please check if you have [[
Plugins# Multiple_bookings| '''Multiple Bookings''']] or [[ Plugins# Group_bookings| '''Group Bookings''']] plugin enabled. These plugins have their own templates. :'''Multiple bookings template''' (Plugins//settings of Multiple bookings plugin) [[File:Multiple bookings template.png | center]] :'''Group bookings template''' (Plugins//settings of Group bookings plugin)
2. Check if you have Time Zone settings on, in this case client may have selected wrong time zone and received notification in wrong time zone too.
Timezone750.png | center ]]
=Email whitelisting instructions=
So here are a few things that you can do to make sure you get those all important emails from the team here at SimplyBook.me.
[[File:Gmail do this with future emails from SimplyBook.me.png| center]]
==Using Yahoo! mail==
[[File:Add contact yahoo form.PNG| center]]
==Using Mac Mail==
:4. Select “'''Move Message'''” and “'''Inbox'''” from the drop down menus and then click '''OK''' to save the rule.