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| − | =Facebook Bot=
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| − | <br>
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| − | [[File:Facebook bot logo.png |left]]
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| − | Do you wish to add automated booking functionality to your Facebook fan page? <br>Now it is possible with brand new Facebook bot custom feature.
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| − | <br><br>
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| − | <br><br>
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| − | <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">'''Please note!''' Facebook bot works in English only and provides only basic functionality, so for example <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Accept_payments_custom_feature|payments]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Client_Login_custom_feature|client login]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Membership_custom_feature|memberships]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Approve_Bookings_custom_feature|approve bookings]]</span>, etc. are not working there.<br>
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| − | Contact support for more details.</span>
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| − | <br><br>
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| − | :1. Enable <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook Bot</span> custom feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page.
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| − | [[File:Facebook bot enable path newcf.png | border| center]]
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| − | <br><br>
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| − | :2. You will see its settings on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">the right side of the page</span>
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| − | [[File:Facebook bot settings path newcf.png | border| center]]
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| − | <br><br>
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| − | :3. Log into the <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[https://developers.facebook.com/ Facebook Developer Console]. </span>
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| − | [[File:Facebook developers login new.png | border| center]]
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| − | <br><br>
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| − | :4. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">My Apps</span> in the upper right-hand corner and choose to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add a New App.</span>
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| − | [[File:Fb create new app.png | border| center]]
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| − | <br><br>
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| − | :5. Enter a name and contact email address and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Create App ID.</span>
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| − | [[File:Facebook add new app create.png | border| center]]
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| − | <br><br>
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| − | :6. Add all basic information about your company and application, required links, an icon for the application as well as GDPR related information if necessary in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Basic.</span>
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| − | [[File:Fb bot add basic details.png | border| center]]
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| − | <br><br>
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| − | :7. Then please click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">+</span> near <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Products</span> on the left-side.
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| − | [[File:Fb bot products path.png | border| center]]
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| − | <br><br>
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| − | :8. Click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Set Up</span> button for the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Messenger</span> option.
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| − | [[File:Facebook select messenger.png | border| center]]
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| − | <br><br>
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| − | :9. Under the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Access Tokens</span> section, choose one of your Facebook business pages or create a new one.
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| − | [[File:Facebook select or create page.png | border| center]]
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| − | <br><br>
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| − | :10. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Generate token</span> button, check token generation warning and copy the token code.
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| − | [[File:Facebook generate token.png|border|center]]
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| − | <br><br>
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| − | [[File:Facebook copy token.png|border|center]]
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| − | <br><br>
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| − | :11. Paste the token into SimplyBook.me <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook Bot feature</span> settings.
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| − | [[File:Facebook bot insert token.png|border|center]]
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| − | <br><br>
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| − | :12. Click the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add Callback URL</span> button under the <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Webhooks</span> section and paste <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Callback URL</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Verify token</span> copied from SimplyBook.me <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook Bot feature settings.</span>
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| − | [[File:Facebook bot copy token and url.png | border| center]]
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| − | <br><br>
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| − | [[File:Facebook webhooks paste token and url.png|border|center]]
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| − | <br><br>
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| − | :13. Hit <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add subscriptions</span>, select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">messages</span> and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">messaging_postbacks</span> in the popup. Save.
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| − | [[File:Facebook webhooks add subscriptions select.png|border|center]]
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| − | <br><br>
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| − | :14. Proceed to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">App review</span> section and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add to submission</span> in front of pages_messaging API.
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| − | [[File:Facebook add to submission pages messaging.png|border|center]]
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| − | <br><br>
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| − | :15. Scroll down to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Current submission</span> section and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Add details</span> link.
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| − | [[File:Fb bot submission step 1.png|border|center]]
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| − | <br><br>
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| − | :16. In the popup that appears provide the details according to the following example.
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| − | [[File:Facebook_items_for_submission.png|border|center]]
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| − | <br><br>
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| − | :Screencast example [[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=JeBF41JElW4&feature=youtu.be]]
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| − | <br><br>
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| − | :17. Submit your app for review.
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| − | [[File:Fb bot submission step 3.png | border|center]]
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| − | <br><br>
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| − | :18. You can also make your app live for approved users to test.
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| − | :It will become available to all your page visitors after Facebook approval.
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| − | [[File:Fb bot make app public.png | border| center]]
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| − | <br><br>
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| − | :You can add users here:
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| − | [[File:Facebook add test users.png|border|center]]
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| − | :19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
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| − | :Here you can see how approved request will look like<br>
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| − | [[File:Bot approved.png | border| center]]
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| − | <br><br>
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| | <br><br> | | <br><br> |
| | ------------- | | ------------- |
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| − | =Voice Bookings=
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| − | <br>
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| − | [[File:Voice booking.png | left]]
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| − | iBOB is an intelligent Booking Oriented Bot that answers your phone, accepts bookings from your clients 24/7 and redirects calls to you if clients asks for it, or if iBOB has problems understanding your client. You need iBOB credits to use iBOB as your personal assistant. iBOB is very fair, and does not charge much for his services. His services cost from only $2/month for a local phone number and 0,12 cents per incoming call minute.<br><br>
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| − | ''Test phone number:''<br>''US: +1 (0) 415 539 0265''
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| − | <br><br><br>
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| − | <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">
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| − | '''Please note!'''</span>
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| − | * <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Not all countries have available phone numbers. Please contact support to check before voice credits purchase.</span>
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| − | * <span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Voice bot works in English only and provides only basic functionality, so for example <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Accept_payments_custom_feature|payments]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Client_Login_custom_feature|client login]]</span>, <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Membership_custom_feature|memberships]]</span>, etc. are not working there.</span>
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| − | <br><br>
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| − | :'''How to use'''
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| − | :1. Enable <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">“iBOB - Your intelligent voice assistant”</span> custom feature on your <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">Custom features</span> page.
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| − | [[File:Voice bookings enable path new cf.png|border | center]]
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| − | <br><br>
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| − | :2. Go to <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">Plans&Prices -> Additional items</span> to buy voice credits.
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| − | [[File:Ibob buy voice credits.png|border | center]]
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| − | <br><br>
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| − | :3. Go to <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">Manage -> Voice bookings</span> or just click on <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">Settings</span> near this custom feature.
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| − | [[File:Voice bookings settings path new cf.png|border | center]]
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| − | <br><br>
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| − | :3. To add new phone number please click on <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">“+”</span> icon, select your country and phone type.
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| − | [[File: Ibob buy phone number.png|border | center]]
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| − | <br><br>
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| − | :4. Buy phone number from the list you see(there are also the prices per month and per minute). It will be the number for your clients to dial to make bookings.
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| − | [[File:Ibob buy phone number - step4.png|border | center]]
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| − | <br><br>
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| − | :5. When the number is purchased you can set the voice, choose transcription language, add your greeting message that the clients will hear at the beginning of the call. As well you can add there a number to contact you if necessary.
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| − | <br>
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| − | :<span style="background-color:#ffe9e9; padding:10px; border-radius:5px;">'''Please note!''' If the bot does not get the information said by client, the client will be redirected to this “Company redirect phone number” if it is added.</span>
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| − | [[File:Ibob setup number.png|border | center]]
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| − | <br><br>
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| − | :7. All is set. You can give your clients the number set according to the steps above and iBob will help them to book your services.<br><br>
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| − | <br><br>
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| − | '''Additional option''' – you can set predefined location/category/service/provider per phone number and the clients will book that option exactly.
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| − | [[File:Ibob predefined options.png|border | center]]
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| − | <br><br>
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| − | '''Statistics'''<br>
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| − | To check the calls made to your voice bot please use <span style="background-color:#d4f8e5; padding:10px; border-radius:5px;">Reports -> Voice bookings</span> section.
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| − | [[File:Ibob reports overview.png|border | center]]
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| − | <br><br>
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| | =Zapier Connector= | | =Zapier Connector= |
