Voice Bookings custom feature

From SimplyBook.me



Voice booking.png

iBOB is an intelligent Booking Oriented Bot that answers your phone, accepts bookings from your clients 24/7 and redirects calls to you if clients asks for it, or if iBOB has problems understanding your client. You need iBOB credits to use iBOB as your personal assistant. iBOB is very fair, and does not charge much for his services. His services cost from only $2/month for a local phone number and 0,12 cents per incoming call minute.


Please note! Not all countries have available phone numbers. Please contact support to check before voice credits purchase.

How to use
1. Enable “iBOB - Your intelligent voice assistant” custom feature on your Custom features page.
Ibob enable path.png



2. Go to Plans&Prices -> Additional items to buy voice credits.
Ibob buy voice credits.png



3. Go to Manage -> Voice bookings or just click on Settings near this custom feature.
Ibob settings path.png



3. To add new phone number please click on “+” icon, select your country and phone type.
Ibob buy phone number.png



4. Buy phone number from the list you see(there are also the prices per month and per minute). It will be the number for your clients to dial to make bookings.
Ibob buy phone number - step4.png



5. When the number is purchased you can set the voice, choose transcription language, add your greeting message that the clients will hear at the beginning of the call. As well you can add there a number to contact you if necessary.


Please note! If the bot does not get the information said by client, the client will be redirected to this “Company redirect phone number” if it is added.
Ibob setup number.png



7. All is set. You can give your clients the number set according to the steps above and iBob will help them to book your services.



Additional option – you can set predefined location/category/service/provider per phone number and the clients will book that option exactly.

Ibob predefined options.png



Statistics
To check the calls made to your voice bot please use Reports -> Voice bookings section.

Ibob reports overview.png