Difference between revisions of "Bookings on Facebook"

From SimplyBook.me
 
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==How to add SimplyBook.me widget to your Facebook fan page==
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=Facebook and Instagram Bookings Custom Feature=
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:1.You can add [https://simplybook.me SimplyBook.me] functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings//Bookings on Webpage or Facebook//Facebook booking widget//Save settings and connect facebook page// choose the page to attach [https://simplybook.me Simplybook] to.
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<span style="background-color:#ffe9e9; padding:5px; border-radius:5px; font-weight: bold;">Please note!</span><br>
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.</span><br>
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[[File: Facebook widget path.png | center]]
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The booking option is not shown on desktop Instagram version and can be used via mobile apps only.</span><br>
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[[Custom_Features#Custom_CSS|Custom CSS]]</span> adjustments.</span><br>
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*<span style="background-color:#ffe9e9; padding:5px; border-radius:5px;">The widget look may differ depending on Facebook preferences for different devices and applications</span><br>
 
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:2. After you connected [https://simplybook.me SimplyBook.me] to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.
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:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=9o5fJkZD384&feature=youtu.be]]
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[[File:Simplybook tab on facebook.png | center]]
 
 
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You can press Settings//Edit page and make [https://simplybook.me SimplyBook.me] more visible for clients by dragging and dropping to  it higher in the list.
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==How to add and use booking option to Facebook/Instagram business page==
 
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[[File:Facebook reorder.png | center]]
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:1. Enable <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings</span> custom feature on your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> page.
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[[File:Facebook and insta bookings enable path.png | border| center]]
 
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:3. You may need to change the title "[https://simplybook.me Simplybook.me appointments]" to something else. For this, on your Facebook fan page go to Settings (upper bar)//Edit page//SimplyBook.me appointments//Settings//Edit settings//Custom tab name.
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:2. Login to your Facebook/Instagram business account(s) in another browser tab.
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[[File:Facebook rename tab 2.png | center]]
 
 
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[[File:Rename tab.png | center]]
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:3. Go back to SimplyBook.me interface and click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> near <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings.</span>
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[[File:Facebook and insta bookings settings path.png|border|center]]
 
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==How to remove Facebook widget from my Facebook page?==
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:4. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Connect with Facebook</span> button on the page you see.
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[[File:Facebook and insta bookings settings overview.png |border|center]]
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On your Facebook fan page go to Settings (upper bar)//Edit page//SimplyBook.me appointments//Settings//press "Off" near [https://simplybook.me Simplybook] app to remove this tab and save settings.
 
 
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[[File:Remove tab Facebook.png | center]]
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:5. You will be redirected to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook</span> interface to manage the permissions and connection to SimplyBook.me.<br>
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:Please follow the steps 1-5 displayed below.<br>
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:(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well <br>
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:and <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button will automatically appear there)
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[[File:Facebook and insta new steps.png|border|center]]
 
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==Facebook widget is not visible from mobiles==
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:6. Now you will have your services shown on your Facebook page with <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> buttons next to them or <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book now</span> button under the page banner that will redirect your clients to your booking site.<br>
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:(the representation options depend on your Facebook business page)
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:Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.  
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[[File:Facebook and insta new result.png|border|center]]
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==I cannot change the email when book from Facebook==
 
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:When you use Facebook widget, the [https://simplybook.me system] perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.
 
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==How to add SimplyBook.me to your Facebook fan page as call-to-action button==
 
 
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:1. Go to your Page’s cover photo and click + Add a Button.
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:7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
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[[File:Facebook and insta new add booking to post.png|border|center]]
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[[File:Add button.png | center]]
 
 
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:2. Choose your call-to-action, and enter the URL for your booking site.
 
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[[File:Create button 2.png | left]]
 
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[[File:Add link2.png ]]
 
 
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:3. Click "Add button" and you will get the button "Book Now" as a result so that your clients will be able to click on it, go to booking page and book your services.
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==How to remove Book button from Facebook/Instagram pages==
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[[File:Result button.png  | center]]
 
 
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==How to use Facebook Chat bot==
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:1. Navigate to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom Features</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook & Instagram Bookings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> on SimplyBook.me side.
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[[File:Facebook and insta bookings settings path.png|boredr|center]]
 
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'''Please note!''' Facebook bot provides only basic functionality, so for example payments, client login, memberships, approve bookings, etc are not working there.<br>
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:2. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Logout</span> at the top of the page.
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Contact support for more details.
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[[File:Facebook and insta new logout.png|border|center]]
 
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:1. Enable "Facebook Bot" Custom feature on your Custom Features page
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==How to add and use booking option on Instagram only==
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[[File:Facebook bot enable v3.png | center]]
 
 
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:2. Choose "Settings" near it to see basic instructions.
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:1. Open your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Instagram</span> mobile application and login to your business page.
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[[File: Facebook bot settings path.png | center]]
 
 
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:3. Log into the [https://developers.facebook.com/ Facebook Developer Console].
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:2. Navigate to your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">profile</span> and select to edit it.
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[[File:Facebook developers login new.png | center]]
 
 
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:4. Click on My Apps in the upper right-hand corner and choose to "Add a New App"
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:3. Follow the steps 1-8 below to add <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button that will lead the customers to your booking site:
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[[File:Fb create new app.png | center]]
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[[File:Insta setup.png|border|center]]
 
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:5. Enter a name and contact email address and click on "Create App ID".
 
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[[File:Create new app id new.png | center]]
 
 
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:6. On the next page you will see scenarios. Please skip this step.
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==How to remove Book option from Instagram business page==
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[[File:Fb bot skip step.png | center]]
 
 
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:7. Add all basic information about your company and bot, required links, an icon as well as GDPR related information if necessary.
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:1. Open your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Instagram</span> mobile application and navigate to editing your <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">profile.</span><br>
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[[File:Fb bot add basic details.png | center]]
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:Follow the steps 1-5 below to remove <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book</span> button:
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[[File:Insta button removal.png|border|center]]
 
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:8. Then please click on "+" near "Products" on the left-side.
 
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[[File:Fb bot products path.png | center]]
 
 
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:9. Scroll the page you see a little bit and click the "Set Up" button for the Messenger option.
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[[File:Fb bot messenger path.png | center]]
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=Call-to-action button for Facebook fan page=
 
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:10. Under the Token Generation section, choose one of your Facebook pages, copy the token you get.
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:1. Go to your Page’s cover photo and click <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">+ Add a Button</span>
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[[File:Fb bot token copy.png | center]]
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<nomobile>[[File:Fb add button.png | center]]</nomobile>
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<mobileonly>[[File:M add booking button step 2 new.png | center]]</mobileonly>
 
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:11. This will generate a Page Access Token. Enter it in Simplybook.me Facebook bot settings.
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:2. Choose your call-to-action, then select <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Link to website</span> option and enter the URL for your booking site.
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[[File:Fb bot token paste.png | center]]
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[[File:Fb book now option.png| border|center]]
 
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:12. Click the Setup Webhooks button under the Webhooks section and enter Callback URL and Verify token.
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:3. Click on <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Finish</span> and you will get the button <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Book Now</span> as a result, so that your clients will be able to click on it, go to your booking site and book your services.
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[[File:Fb bot setup webhooks.png | center]]  
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<nomobile>[[File:Add booking button result.png | center]]</nomobile>
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<mobileonly>[[File:M add booking button result.png | center]]</mobileonly>
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:13. Check the messages and messaging_postbacks options under Subscription Fields.
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=Facebook widget=
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[[File:Fb bot setup webhooks step 2.png | center]]
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==How to add SimplyBook.me widget to your Facebook fan page==
 +
<br>
 +
:1.You can add [https://simplybook.me SimplyBook.me] functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Booking widgets settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Facebook widget</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Apply & add to facebook</span> -> choose the page to attach [https://simplybook.me Simplybook] to.
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[[File:Facebook widget path new navigation.png|1200px|border | center]]
 
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:14. Click "Verify and Save" button.
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:2. After you connected [https://simplybook.me SimplyBook.me] to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.
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:15. Scroll to “App Review for Messenger” block, select the first option “pages_messaging” and add the details requested there.
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[[File:Pages messaging add.png | center]]
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[[File:Simplybook tab on facebook.png | center]]
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<br><br>
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You can press <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Templates and tabs</span> and make [https://simplybook.me SimplyBook.me] more visible for clients by dragging and dropping it higher in the list.
 +
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[[File:Facebook reorder.png | center]]
 
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[[File:Fb bot submission step 1.png | center]]
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:3. You may need to change the title <span style="background-color:#cdeffc; padding:5px; border-radius:5px;">[https://simplybook.me Simplybook.me appointments]</span> to something else. For this, on your Facebook fan page go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span>(upper bar) -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Templates and tabs</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">SimplyBook.me appointments</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Edit settings</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Custom tab name.</span>
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[[File:Facebook rename tab 2.png | center]]
 
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:16. You can use the same details as on this image.
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[[File:Rename tab.png | center]]
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[[File:Fb bot submission step 2.png | center]]
 
 
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:17. Submit your app for review.
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[[File:Fb bot submission step 3.png | center]]
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==How to remove Facebook widget from my Facebook page?==
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<br>
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On your Facebook fan page go to <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span>(upper bar) -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Templates and tabs</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">SimplyBook.me appointments</span> -> <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Settings</span> -> press <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">Off</span> near <span style="background-color:#d4f8e5; padding:5px; border-radius:5px;">[https://simplybook.me Simplybook] app</span> to remove this tab and save settings.
 
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:18. You can also make your app live for approved users to test.
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[[File:Remove tab Facebook.png | center]]
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:It will become available to all your page visitors after Facebook approval.
 
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[[File:Fb bot make app public.png | center]]
 
 
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:19. It may take some time for Facebook to approve your application and your clients will be able to book using the chat bot.
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==Facebook widget is not visible from mobiles==
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:Here you can see how approved request will look like<br>
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[[File:Bot approved.png | center]]
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:Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.
 +
<br>
 +
==I cannot change the email when book from Facebook==
 +
<br>
 +
:When you use Facebook widget, the [https://simplybook.me system] perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.
 +
<br>
 +
=How to add a Facebook Messenger chat to your booking page=
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:'''Video tutorial available '''[[File:Youtube-Logo.png|link=https://www.youtube.com/watch?v=PuFFtCOksc8]]
 
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Latest revision as of 12:07, 20 September 2021



Facebook and Instagram Bookings Custom Feature

Please note!

  • It is possible to connect booking option to Facebook Business and Instagram Business pages. This functionality cannot be added to a personal page.
  • The booking option is not shown on desktop Instagram version and can be used via mobile apps only.
  • Bookingtroll theme is used for the booking widget by default. If you wish to change the styling please upgrade to Premium to select the desired theme and be able to use Custom CSS adjustments.
  • The widget look may differ depending on Facebook preferences for different devices and applications



Video tutorial available Youtube-Logo.png



How to add and use booking option to Facebook/Instagram business page



1. Enable Facebook & Instagram Bookings custom feature on your Custom Features page.
Facebook and insta bookings enable path.png



2. Login to your Facebook/Instagram business account(s) in another browser tab.



3. Go back to SimplyBook.me interface and click on Settings near Facebook & Instagram Bookings.
Facebook and insta bookings settings path.png



4. Click on Connect with Facebook button on the page you see.
Facebook and insta bookings settings overview.png



5. You will be redirected to Facebook interface to manage the permissions and connection to SimplyBook.me.
Please follow the steps 1-5 displayed below.
(If you have Instagram business profile connected to your Facebook business page you will be able to connect it there as well
and Book button will automatically appear there)
Facebook and insta new steps.png



6. Now you will have your services shown on your Facebook page with Book buttons next to them or Book now button under the page banner that will redirect your clients to your booking site.
(the representation options depend on your Facebook business page)
Facebook and insta new result.png



7. You can also add booking option to your Facebook page posts so that the customers will be able to quickly book your services.
Facebook and insta new add booking to post.png









How to remove Book button from Facebook/Instagram pages



1. Navigate to Custom Features -> Facebook & Instagram Bookings -> Settings on SimplyBook.me side.
boredr



2. Click on Logout at the top of the page.
Facebook and insta new logout.png



How to add and use booking option on Instagram only



1. Open your Instagram mobile application and login to your business page.



2. Navigate to your profile and select to edit it.



3. Follow the steps 1-8 below to add Book button that will lead the customers to your booking site:
Insta setup.png





How to remove Book option from Instagram business page



1. Open your Instagram mobile application and navigate to editing your profile.
Follow the steps 1-5 below to remove Book button:
Insta button removal.png





Call-to-action button for Facebook fan page



1. Go to your Page’s cover photo and click + Add a Button


Fb add button.png
M add booking button step 2 new.png



2. Choose your call-to-action, then select Link to website option and enter the URL for your booking site.


Fb book now option.png



3. Click on Finish and you will get the button Book Now as a result, so that your clients will be able to click on it, go to your booking site and book your services.
Add booking button result.png
M add booking button result.png



Facebook widget

How to add SimplyBook.me widget to your Facebook fan page


1.You can add SimplyBook.me functionality to Facebook fan page (only to fan page, it can't be connected to your personal page) in Settings -> Booking widgets settings -> Facebook widget -> Apply & add to facebook -> choose the page to attach Simplybook to.


Facebook widget path new navigation.png



2. After you connected SimplyBook.me to Facebook fan page, it is listed in the left-side menu of the page under the photo of your company.


Simplybook tab on facebook.png



You can press Settings -> Templates and tabs and make SimplyBook.me more visible for clients by dragging and dropping it higher in the list.

Facebook reorder.png



3. You may need to change the title Simplybook.me appointments to something else. For this, on your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> SimplyBook.me appointments -> Settings -> Edit settings -> Custom tab name.


Facebook rename tab 2.png



Rename tab.png



How to remove Facebook widget from my Facebook page?


On your Facebook fan page go to Settings(upper bar) -> Templates and tabs -> SimplyBook.me appointments -> Settings -> press Off near Simplybook app to remove this tab and save settings.

Remove tab Facebook.png



Facebook widget is not visible from mobiles


Unfortunately, Facebook does not show third-party apps from mobiles. Your clients need to access desktop version to book from Facebook.


I cannot change the email when book from Facebook


When you use Facebook widget, the system perceives a customer as Facebook user and uses his/her data to fill in the details. Thus, by default it uses email under which Facebook is registered. Unfortunately, it is not in our competency to change this, you can try contacting Facebook support to clarify this issue.


How to add a Facebook Messenger chat to your booking page

Video tutorial available Youtube-Logo.png



Retrieved from "https://help.simplybook.me/index.php?title=Bookings_on_Facebook&oldid=7332"