Medical test custom feature


Medical test icon.png

The medical test feature allows you to easily check in persons for testing, and send them access to results after their test results are ready. On arrival, their ticket is scanned and they get an arrived status. This ticket can be printed and put on the persons test tube. When the results are ready, the ticket can be scanned for quick processing of results that will be sent to a person via email and/or SMS. The results can be added in a message, or person can be asked to log in to their account on booking website to get the results and a downloadable PDF form with company branding.

Please note!

  • When you enable Medical Test custom feature Tickets feature will be enabled as well;
  • This custom feature is available with certain subscriptions only. Please check your plan details in your account Plans&Prices -> Subscriptions or contact support to check if it is included.

How to use
1. Enable Medical test custom feature on your Custom features page, Other section(or use search there).
Medical test enable path.png

2. On the right side of the page select your preferences for results display.
It is mandatory to either enable Client Login custom feature or Attach results as PDF to email option. Otherwise the feature will not work.
Medical test settings path.png

3. Select whether you would like your clients to be informed about certain test result and adjust the templates below.
Medical test notifications preferences.png

4. Navigate to Results form to start working with the testing process by clicking on Validate ticket button on the Calendar page or by selecting Results form near this feature in the Custom features interface.
Ticket validation path from calendar.png

5. On this page you will see the ticket search form. Please use ticket or booking code to find the necessary appointment details.
If you are using mobile browser and have allowed camera access you can also scan the client's ticket QR code.
If you have admin mobile application please use QR scanning function there.
Medical test ticket search.png

6. After the client has come for the test, you have scanned his ticket, please validate it to check in and the next possibilities to appear.
Ticket validation steps new navigation.png

7. As soon as the test materials are taken from the client please press on Print label, print it(special printers are recommended) and stick to the test tube.
The appointment will get "Work in progress - results not ready" status.
Medical test process step 2.png

Test tube label example:
Medical test printable label.png

8. When you receive the results, open this interface again, scan the QR from the test tube label to find the appointment.
Medical test process step 3.png

9. Select one of the three result options.
As the result, the appointment status will be updated according to your selection.
At this point the client will get the notification that the results are ready if you have it enabled in #3.
Medical test process step 4.png

You can also print the test results if necessary.

Medical test process printable result.png

10. All the tickets with the medical test result statuses are available for viewing and export in Reports -> Tickets report.
Medical test tickets report results column.png