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| | |keywords=faq, frequently asked questions, schedule, online booking system, online booking calendar, booking calendar, online appointment scheduling, online scheduling, online calendar, free online calendar, booking system, free scheduling software}} | | |keywords=faq, frequently asked questions, schedule, online booking system, online booking calendar, booking calendar, online appointment scheduling, online scheduling, online calendar, free online calendar, booking system, free scheduling software}} |
| | + | <p> |
| | + | Our appointment scheduling system is designed to be incredibly versatile and adaptable to your needs. With over 60 customizable features, SimplyBook.me can be tailored to create the perfect scheduling system for your business, whether you're a solo entrepreneur, a small team, or a large organization. |
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| | + | In this section, you'll find many links to resources to guide you through setting up and using SimplyBook.me as you are starting the use of the system. |
| | + | </p> |
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | + | *<div class=" article" >[https: //www.youtube.com/watch?v= TdvpW6XiuW8| SimplyBook.me at a Glance]</ div> |
| − | <span class="qa">[[Our features]]</span>
| + | *<div class=" article">[https://simplybook.me/ en/ booking-system -features Our features]</div> |
| − | <div class="mw-collapsible-content">{{#seo: | + | *<div class=" article">[ https:// www. youtube. com/ watch?v= Wm_1dRAZgZo Cluster Solution]</div> |
| − | |title=Frequently Asked Questions about the Popular Appointment Booking System Scheduler SimplyBook.me
| + | *<div class=" article">[[ Brief overview of the system]]</ div> |
| − | |titlemode=append
| + | *<div class=" article">[[ Adding_services,_providers_and_availability(new_interface) | Adding services and providers]]</div> |
| − | |keywords=faq, frequently asked questions, booking software, appointment system questions,appointments online, calendar software, booking system
| + | *<div class=" article">[[How to manage bookings]]</ div> |
| − | }}
| + | *<div class=" article">[[ Custom_Features | Selecting Custom Features]]</div> |
| − | | + | *<div class=" article">[[ Adjusting notifications]]</ div> |
| − | | + | *<div class=" article">[[ Adding other users to the system]]</div> |
| − | [https://simplybook.me/#testimonials SimplyBook.me] is an advanced [https://simplybook.me/ online scheduling system] that allows you to create booking page for your clients and manage your reservations from admin interface. [https://simplybook.me/#testimonials Thousands of clients] all over the world have chosen our booking software to make their business easy and comfortable to use ([https://simplybook.me/#testimonials see our testimonials]). | + | *<div class=" article">[[ Importing the list of clients]]</div> |
| − | | + | *<div class=" article">[[ Login and password]]</ div> |
| − | [https://simplybook.me/#testimonials SimplyBook.me] provides clients with [https://simplybook.me/#features numerous features] adjusted to requirements of your business.
| + | *<div class=" article">[https:// www.youtube. com/ watch?v=64Mf8Ve4LYM How SimplyBook. me security works]</div> |
| − | | + | *<div class=" article">[[ How to delete account]]</ div> |
| − | [[File:Logo.png| right]]
| + | *<div class=" article"> [[How to Cancel SimplyBook. me subscription|How to cancel subscription]]</div> |
| − | | + | *<div class=" article">[[ How_to_unblock_account| How to unblock the account ]]</div> |
| − | Our core features include: | |
| − | :- Creating booking page with real-time availability of services and staff
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| − | :- Insights and statistics about your bookings
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| − | :- Ability to create multiple services, providers, categories and locations
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| − | :- Accepting payments online
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| − | :- Viewing statistics about your reservations, cancellations, workload and revenues
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| − | :- Sending email and sms notifications to clients and providers (staff)
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| − | :- Adjusting time zone settings if you have clients in different time zones
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| − | :- Creating multiple users related to providers
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| − | :- Creating individual schedules for staff
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| − | :- Creating schedules for specific dates only
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| − | :- Creating events
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| − | : and much [https://simplybook.me/#features more]!</div>
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| − | </div> | |
| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Brief overview of the system]]</span>
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| − | <div class="mw-collapsible-content">After you have registered your account with SimplyBook.me, the next step is to organize your working schedule, configure providers, services and plenty of other stuff. When you create an account, the system automatically creates 2 pages for you: ''admin interface'' and ''booking page''.
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| − | '''Admin interface''' is where you login and manage your bookings, settings, design etc. Clients have no access to that page. (Example: http://company.image.simplybook.me)
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| − | [[File:Admin_page_new_smaller.PNG | 750px ]]
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| − | | |
| − | '''Booking Page''' is the interface for your clients. There, they can book your services and leave contact info. You can always access your booking page by clicking "My booking site" button in the upper right corner of your admin page. You will be transferred to the booking page and you can also send the url to your clients so that they can easily find your company. (Example: http://image.simplybook.me )
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| − | | |
| − | [[File:Booking_pagenew_smaller.PNG | 750px ]]
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| − | | |
| − | =Layout and menu= | |
| − | :1. '''Upper bar'''. ''Three-line button'' shows/hides the full menu on the left. ''Latest news'' are marked as green notifications. ''Messages'' are marked with red and ''notifications'' in yellow.
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| − | :2. The first tab you see is '''Dashboard'''. It contains statistics about your performance, your current subscription package, bookings, performers, clients activity, reviews, news and other data useful to check regularly and pay attention to. By analyzing the information you can make inferences about your business and figure out what can be done to improve it. If you need to know more about each section, just press the "i" sign.
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| − | :3. '''Calendar''' is a section where you can manage (add,edit and delete) your bookings and quickly add break times.
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| − | :4. '''Manage''' tab contains 4 sections:
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| − | ::''Services'' - add, delete and edit services + [[Settings#How_to_create_an_event.3F|create events]]
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| − | ::''Providers'' - add, delete and edit providers
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| − | ::''Clients'' - add, edit and delete clients
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| − | ::''Users'' - add, edit and delete users.
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| − | :5. In the '''Time Settings''' you have the following sections:
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| − | ::''Company Opening hours'' - regular schedule for your company on a weekly basis
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| − | ::''Company Special days'' - here you can set up specific schedule or days off for your company, for example like national holidays.
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| − | ::''Service provider schedule'' - individual regular schedule for each of your staff members (if you have only 1 provider, his/her working time is the same as company's opening hours)
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| − | ::''Provider Special days'' - specific schedule for each of your staff, here you would for example enter as specific days when relevant staff takes his/her holiday (if you have only 1 provider (staff), his/her working time is the same as company's special days)
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| − | :6. '''Reviews'''. Here you can see the reviews from your clients.
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| − | :7. '''Promotions'''. To use this tab, you need to enable [[Plugins#Simply_Smart_Promotions|Simply Smart Promotions]] plugin in the plugin section and then you can use promotions to enhance your business.
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| − | :8. '''Plugins'''. Plugins are used to enhance the system and customize it in line with your needs. Please see the list of all [[Plugins|Plugins and their function here]].
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| − | :9. '''Settings'''. You can discover more about different types of settings by pressing the "i" signs above and to the right of each setting. the See all [[Settings|questions related to settings here]].
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| − | :10. '''Prices'''.
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| − | ::''Subscriptions''. Here you can view different tariffs and purchase subscriptions.
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| − | ::''Additional items''. Here you can purchase SMS credits, additional bookings and plugins.
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| − | ::''Affiliates''. [http://blog.simplybook.me/tell-others-and-get-rewarded Referral program].
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| − | </div> | |
| − | </div> | |
| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[Where is my booking page?]]</span>
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| − | <div class="mw-collapsible-content">In your admin interface look at the top right corner of the screen and press "My booking site" button. It will open your booking page. You can send the link to that page to your clients. | |
| − | <br/>
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| − | [[File:MyBookingSite750.png | 750px | center]] | |
| − | </div> | |
| − | </div>
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| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[How to add services?]]</span>
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| − | <div class="mw-collapsible-content">In Manage // Services press "Add service" button.<br/> | |
| − | [[File:AddServiceButton750.png | 750px | center ]]
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| − | <br/>Insert the name of your service, set duration and write service description. You can also upload picture of a service and activate prices to [[Plugins#Accept_payments| accept payments online]].<br/>
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| − | [[File:EditServiceDialog400.png | 400px | center]]
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| − | <br/></div>
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| − | </div> | |
| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[How to add providers]]</span>
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| − | <div class="mw-collapsible-content">In Manage // Providers press "Add service provider" button. <br/> | |
| − | [[File:AddProviderButton750.png | 750px | center ]] | |
| − | <br/>Insert the name of your service provider, set number of client he/she can serve at a time and write service provider description. You can also upload picture and set specific working hours for that provider. <br/>
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| − | [[File:EditProviderDialog400.png | 400px | center]]
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| − | <br/>
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| − | </div> | |
| − | </div> | |
| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;">
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| − | <span class="qa">[[How to set my availability?]]</span>
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| − | <div class="mw-collapsible-content">There are 2 types of time settings:<br/>
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| − | ;Opening hours.
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| − | It is regular schedule you have on a weekly basis. If you are the only provider, you can set it in Time Settings // Company opening hours. <br/>
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| − | If you have several providers, you can set their regular schedule in Time settings // Service provider schedule. <br/>
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| − | For example, if you work Monday- Friday 9 a.m - 5 p.m you simply set schedule for those dates by clicking on the corresponding slots. To make day of the week working/of press "Make working day" / "Make day off" above the day of the week.<br/>
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| − | [[File:TSWCompany750.png | center]]
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| − | <br/>
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| − | <br/>
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| − | ;Special days
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| − | Contrary to Opening hours, which is regular schedule, Special Days is schedule by date. If you do not have regular schedule or plan one-time event, you can use Special days to open/close only specific dates. To set specific schedule for company (Time settings // Company special days) or provider (Time settings // Provider special days) click on the date and insert the schedule you need or make it a day off. This feature can be used if you plan to open in a months and want to prevent bookings until then (make all days off before the opening date) or to insert national holidays in your schedule. <br/>
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| − | [[File:TSSCompany750.png | center]]
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| − | <br/>
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| − | <br/>
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| − | ''Note! Providers' working hours should be within opening hours of the company! If you can't open specific times for provider, please open those times for the company first and then for provider.''
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| − | </div>
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| − | </div> | |
| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[Adjust your terminology/language]]</span>
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| − | <div class="mw-collapsible-content">When you register, you may need to adjust your company terminology to [https://simplybook.me/ SimplyBook]. If you need to adjust any texts on your booking page (for example change Employee to Therapist, Coach or Room), you can do it in Settings // General Settings // Custom Translations. <br/> | |
| − | [[File:CustomTranslations750.png | center ]]
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| − | <br/><br/>There, you can also change language of your booking page by clicking on the corresponding flag and pressing "Save custom translations". If your language is not in the list you can translate the system yourself. <br/>
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| − | [[File:CustomTranslationsIn750.png | center ]]
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| − | <br/>
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| − | </div> | |
| − | </div>
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| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[Number of clients per time slot]]</span>
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| − | <div class="mw-collapsible-content"> | |
| − | You can have up to 99 clients for 1 timeslot. To set the number of clients per time slot, go to Settings // Service providers // Pen icon on the service provider // How many clients can this provider serve at same time? and set the number of clients. You can also allow people to book in groups with the help of [[Plugins#Group_bookings| Group Bookings plugin]]. <br/>
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| − | [[File:EditProviderDialogNumClients400.png | center]]
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| − | <br/>
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| − | </div> | |
| − | </div>
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| − | <br/>
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| − | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:800px;"> | |
| − | <span class="qa">[[Login and password]]</span>
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| − | <div class="mw-collapsible-content">After registration you receive email with your company login information. Use it to login into your account. You can find your user information and change your password in Manage//Users//admin//pen icon//change password. If you forgot your password or company name, please press "Forgot password" link or "Forgot company" link and information will be sent to email connected to the user.
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| − | ;Company name:
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| − | Is the one you wrote in the url link for your account, this name is all lowercase without spaces. Ex: bestservice is the company name in url http://bestservice.simplybook.me
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| − | ;User name:
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| − | By default is set as '''admin''', but if you changed it, you can check it in Manage//users in the column "login".
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| − | ;Password:
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| − | If you forgot your password you can press "Forgot password" link and restoration code will be sent to email associated with user (can be checked in Manage//Users). Enter the code and proceed to your admin page.
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| − | ;If you can't remember any of these information, please contact support and tell anything you remember and they will try to find you in our databases.
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| − | '''''Please note! Unattended Free account without login for more than 3 months are deleted and cannot be restored.'''''
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| − | | |
| − | </div>
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| − | </div> | |
| − | <br/>
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